Hilton Introduces the Hilton AI Planner, Advancing the Future of Curated Travel Discovery
Hilton's new AI-powered digital concierge uses conversational intelligence to help travelers discover destinations and compare properties on hilton.com.
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A Craft Hotel Inspired by a Princess, Led by Women
Kiana Beimes transformed OUTRIGGER Waikīkī Paradise Hotel's TripAdvisor ranking from #46 to #3 while building a team of female leaders and Princess Ka'iulani-inspired programming.
The Toggle Tax and the Invisible Lobby Boy: A Conversation with Access Hospitality at ITB Berlin
Access Hospitality's Champa Magesh argues system fragmentation hurts guest experience more than data quality, coining the "toggle tax" for staff switching between platforms.
Friction, Wristbands, and Why Best-of-Breed Wins: A Conversation with TRYBE at ITB Berlin
TRYBE CEO discusses their wristband-based contactless system for spas, arguing specialized software with strong integrations beats all-in-one platforms.
Why Hotels Are Rethinking Traditional Cable TV
Hotels are moving away from aging cable infrastructure toward hospitality-grade streaming platforms that combine live TV with familiar streaming interfaces.
By Lance Platt, President and CEO, Groove Technology Solutions
Hospitality sector risks losing control over guests to Tech Giants: Hotelschool The Hague sounds alarm over ‘AI Power Gap’
Hotelschool The Hague research shows only 10% of Dutch hotels use AI structurally, warning the sector risks becoming 'sleeping utilities' controlled by tech platforms.
The AI Power Gap: Hospitality Lags Behind as Value Shifts to Tech Giants
Hotelschool The Hague research shows only 10% of Dutch hotels use AI structurally, warning the industry risks becoming 'sleeping utilities' for tech giants.
By Alexander Lennart Schmidt, Professor of Technological Innovation, Hotelschool The Hague
Tackling hotel compliance
HOSPA panel discusses how aparthotels, lifestyle hotels, and challenger brands navigate rising compliance costs while maintaining profitability and guest focus.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
A Quintessential Urban Historic Hotel with Fairmont Hotel Vancouver
GM Adam Laker credits decentralized management and staff empowerment for maintaining four-star service across 557 rooms at 97% occupancy.
By Adam Mogelonsky and Larry Mogelonsky
A Bookmark for the Stay: Wooden Key Cards in Book-Inspired Travel
Wooden key cards serve as tactile elements that enhance book-inspired hotel room themes by mimicking the organic feel of library materials.
Why Guests Abandon Direct Booking for OTAs, and How to Stop it!
The article explains how most hotel websites convert only 2% of visitors, losing guests to OTAs due to decision friction rather than traffic problems.
By Joao Trindade, VP of Marketing & Product, GuestCentric Systems
When a Word Salad Becomes the Most Delicious Special of the Day!
The article contrasts two servers at a Japanese-Korean fusion restaurant to illustrate how product knowledge and storytelling elevate dining experiences.
By Roberta Nedry, President, Hospitality Excellence, Inc.
Designing the Book-Inspired Travel: Thoughtful Objects for Story‑Inspired Travel
The article explores how hotels can enhance literary-themed stays through thoughtful design objects like bookmarks, stands, and eco-friendly accessories that support reading experiences.
Hotels Are Outperforming Brands at Storytelling — and Marketers Should Pay Attention
The shift to storytelling-driven hospitality reflects rising guest expectations for authentic, immersive experiences rooted in place and history.
By Dulani Porter, Partner, SPARK
From Culture to Contactless: How Alliants Is Transforming Hospitality
Alliants executives discuss building a people-first tech culture that automates routine tasks while empowering staff to deliver exceptional guest service.
Tristan Gadsby in conversation with Gareth Fraser
PMS Integration Without Pain: The Hidden Requirements Hotels Miss (Data Mapping, Events, Ownership)
The article outlines five critical requirements for successful PMS integrations: proper data mapping, event timing, clear ownership, realistic testing, and monitoring systems.
Hotel Chatbots Explained: Benefits, Challenges, and Best Practices
The comprehensive guide covers implementation, ROI metrics, and future evolution toward LLM-powered concierges for hotel operations.
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL
Reclaiming the Senses: The Role of Sustainable Key Cards in Digital Detox Hospitality
Strategic use of sustainable key cards made from wood and plant-based materials supports digital detox programs by providing tactile experiences that reduce guest reliance on mobile apps.
Actabl Introduces Digital Itineraries to Deliver More Seamless, Sustainable Guest Experiences
The feature replaces paper-based workflows with live, interactive itineraries accessible on any device, reducing waste and manual staff work.
Bookboost Launches AI Agent Powered by Guest Data, Bringing Personalised Autonomous Service to Hospitality
The AI Agent uses unified guest profiles from Bookboost's CDP to provide personalized responses across multiple channels, resolving common conversations in about five seconds.