The Invisible Operating System
The author argues that hotel competitiveness in the AI era depends on invisible operational infrastructure, as AI amplifies data inconsistencies rather than hiding them.
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Investing in a comeback hotel
Harpreet Singh shares lessons from one year of turning around Kings Court Hotel in Alcester, prioritizing infrastructure, culture, and long-term vision over cosmetic upgrades.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Leadership Under Pressure: How The David Kempinski Tel Aviv Turned Crisis Into an Operating Philosophy
GM Guy Klaiman shares how David Kempinski Tel Aviv stayed operational and broke performance records by prioritizing staff welfare, cultural investment, and adaptive leadership through COVID and the post-October 7 crisis.
Increase Hotel Revenue, without the Operational Stress
GuestCentric argues that AI tools, smarter booking journeys, and greater team autonomy over digital commerce can lift direct bookings and cut operational friction for independent hotels.
By Melissa Rodrigues, Lead Content Manager, GuestCentric Systems
Celtic Collection invests in digital transformation
Recorded at the Hoteliers' Voice Stratford-Upon-Avon roundtable, the episode features Celtic Collection, Kings Court Hotel, Oracle, and HOSPA on cloud migration, tech investment priorities, and future-ready hotel operations.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
How Hotels Are Responding to the Glowmad Trend: Three Approaches to Local Beauty Experiences
Hotels are adopting three strategies to meet the "Glowmad" travel trend: local skincare brand partnerships, trusted beauty specialist referrals, and destination-inspired wellness treatments.
The Great Wake Up Debate: Rob Beckett and Holiday Inn Express® Uncover the Wake Up Rituals Defining the UK and Ireland
Holiday Inn Express partners with comedian Rob Beckett to launch a consumer PR campaign based on research into UK and Ireland morning routines, sleep habits, and breakfast preferences.
Is convenience putting hotel guests at risk?
A roundtable discussion prompted by the Travelodge assault case examines how hotels must balance frictionless guest journeys with security, arguing that staff empowerment and ID verification are essential safeguards.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Why Personalization Can Never Become a Standard
An op-ed argues that genuine guest personalization cannot be standardized, using a viral Moscow hotel story to illustrate why wow moments lose impact the instant they become policy.
Hoteza and Shiji Daylight PMS Eliminate Manual Front-Desk Work Through New Two-Way Integration
Hoteza's two-way integration with Shiji Daylight PMS automates data exchange for online check-in, room changes, folios, and guest profiles, cutting manual front-desk work across 1,000+ hotels.
Beauty, Wellness, and Travel: Meet the Glowmads
Skyscanner's Travel Trends 2026 report coins "Glowmads" for travelers building beauty and wellness experiences into trips, with 37% already treating it as part of their self-care routine.
Kennedy Training Network Announces Relaunch Of Its Front Desk “Heart of Hospitality” Certification Training Program
Kennedy Training Network relaunches its Certified Heart of Hospitality (CHH) program for front desk staff, updated for 2026, with remote or on-site delivery starting at $199 per person.
Every Company Needs a ‘Reasonable Department’
United Airlines' Bryan Stoller advocates for a "Reasonable Department" mindset that trains employees to use judgment and empathy when customer situations fall outside standard policies.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Interconnected hospitality begins long before guests arrive
Sunborn London GM Francisco Ventura cut check-in time from 8 to 1 minute by shifting registration and payments to pre-arrival, freeing staff to focus on genuine guest interactions.
Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji
Motel One and dailypoint™ expand strategic collaboration
Motel One expands its partnership with dailypoint to deploy CRM and CDP across 110 properties, following a technical migration to Oracle Opera Cloud via OHIP for real-time data integration.
Recognising hospitality vs hotel admin
A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genuine hospitality.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Sustainable Hotel Credentials: The Practical Starting Point for Spatial Identity in Hospitality
GCSTIMES outlines how sustainable hotel key cards, verified under ISO 14064/14068, can reduce carbon footprint while doubling as unified guest identity tools for access, payment, and personalization.
The Big PMS Debate: a closed-door discussion between the world's leading PMS CEOs and hotel CIOs
The CIOs and CTOs of hotel groups including Radisson, citizenM, Mandarin Oriental, Wyndham, Aimbridge and Choice sat down with the CEOs and founders of Oracle, Mews, Shiji, Infor, Apaleo and HotelKey. Off the record at HITEC San Antonio, they debated AI, data ownership, integration costs, and the widening gap between what operators and suppliers are each optimizing for.
Hudini partners with Nobu Hotels to digitise guest check-in across luxury hotel portfolio
Hudini's Staff Connect reduces check-in to under two minutes and eliminates up to 90% of manual tasks, with rollout underway across Nobu Hotels' global portfolio after initial deployments in Toronto and Barcelona.
What ADR Doesn't Tell You
Hotels track ADR and RevPAR precisely but have no equivalent instrument for the true operational cost of delivering each stay, leaving labor, coordination, and unplanned effort invisible in the financials.
By Hideki Hayashi, Founder, Pulse Hospitality Group