From Booking to Belonging: How AI is Redefining the Hotel Guest Experience
Club Quarters showcases their Amenti AI platform while outlining how AI transforms hotel operations from booking through post-stay engagement.
Club Quarters showcases their Amenti AI platform while outlining how AI transforms hotel operations from booking through post-stay engagement.
California-based law firm shortens name to JMM as part of strategic rebranding entering 45th year, with leadership changes coming.
Best Western partners with Tripadvisor to create an AI platform helping soccer fans book multi-city stays near 2026 World Cup venues across North America.
The article argues sales leaders must shift from relying on top individual performers to building scalable team systems and processes for sustainable revenue growth.
RobosizeME claims hotel groups waste thousands of hours annually on manual tasks, with automation saving clients 200,000+ labor hours per year.
Accor becomes one of the first hotel groups to integrate with ChatGPT, allowing guests to search and view rates using natural language in 20+ languages.
The author analyzes how AI platforms could disrupt OTAs through superior search interfaces, while OTAs retain advantages in trust and transaction handling.
Circa moves three downtown Vegas properties including historic Golden Gate to Infor's cloud platform for real-time operations and future scalability.
GCSTIMES promotes eco-friendly wheat straw pens as branded amenities that help business travelers transition from work mode to personal time.
The hospitality technology market will grow 50-60% annually as hotels implement AI across guest services, operations, and revenue management despite adoption gaps and data challenges.
Puorto will advise on AI-facing products including dAirect Connect, which makes hotel websites readable by AI assistants like ChatGPT and Gemini.
RobosizeME will present real-world automation use cases at Radisson's invite-only conference for European commercial leaders on February 4-5.
The rebrand from Hospitality Solutions establishes Aven as an independent company serving 35,000+ hotels with SynXis platform and 600+ integrations.
Maestro's GuestXMS now uses AI to automatically route guest tickets to appropriate staff, replacing keyword-based triage with smart learning capabilities.
HFTP and Hospitality Upgrade will host senior IT executives at W Amsterdam for strategic discussions on AI adaptation, sustainability tech, and regional technology leadership.
Gmail's AI now prioritizes emails based on engagement rather than just delivery, requiring hotels to focus on relevance and value over volume to maintain inbox visibility.
Dallas leads with 193 pipeline projects, while Phoenix tops under-construction activity with 35 active projects totaling 4,829 rooms.
GBTA survey of 571 professionals across 40 countries finds 59% optimistic about 2026 despite concerns over affordability (70%) and visa/border requirements (65%).
Survey of hundreds of hotel owners shows 98% have begun incorporating AI, but only 32% have embedded it across most operations, with data security and integration costs as top barriers.
Forbes reports 25% growth in bleisure travel in 2024, with Perk forecasting 500%+ growth by 2033 as hotels adapt with flexible rates and work-life integration.