Efteling raises the bar for guest experience with Mews’ open API platform
Efteling's four hotel properties now use Mews' API to deliver digital room keys, automated check-in, and integrated park access through mobile devices.
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MMGY Research: Latin American Travelers Are Leading a New Era of Digitally Driven, Safety-First International Travel
MMGY surveyed 3,774 travelers across six Latin American markets, finding Brazilians and Mexicans lead spending at $5,200+ annually while prioritizing safety over price.
Luxury with soul: Jordi Caralt on redefining hospitality through emotion and purpose
Jordi Caralt, Corporate GM of Hidden Hotels with 30+ years experience, discusses transforming luxury hospitality through emotional connections, authentic experiences, and values-driven leadership over material excess.
Pertlink Unveils New Brand Identity and Leads the Industry Toward Practical AI for Hospitality
Pertlink launches AI-focused playbooks for housekeeping, engineering, culinary, HR, and management teams after 25 years in hospitality technology.
Agentic AI’s rise is making the enterprise architect role more fluid
Enterprise architects must shift from stable application design to managing AI agents that execute business processes, requiring new governance models and complexity management.
The AI Pricing Maturity Model: Benchmarking Your Hotel’s Readiness for Autonomous Revenue Management
The five-stage framework helps hotels benchmark their evolution from manual pricing to fully autonomous AI systems that negotiate directly with digital travel agents.
CHTA Highlights the Biggest Takeaways from CHIEF 2025, Signaling a New Era for Caribbean Hospitality
CHTA shares insights from Barbados forum covering climate resilience, digital transformation, direct booking strategies, and workforce innovation as priorities for Caribbean hotels.
Encapsulating the Barefoot Luxury Trend at Casa Yuma in Puerto Escondido
The 25-room property opened in March 2024 using local Chukum materials and employing exclusively regional talent to create an unpolished luxury experience.
By Larry Mogelonsky and Adam Mogelonsky
Agilysys Mobile Caddie App Drives Over 20 Hours of Weekly Scheduling Efficiency for Streamsong Resort’s Golf Operations
Streamsong Resort saves 20+ hours weekly using the app for real-time caddie scheduling across multiple golf courses with 200+ active caddies.
1 Hotels Mission Membership™: a Transformative Loyalty Program
The program donates 1% of qualifying spend to environmental nonprofits chosen by members and offers sustainability-focused perks instead of traditional points.
Paradise Resort achieve 12% more direct bookings & 82% WhatsApp engagement with HiJiffy's AI messaging
Paradise Resort implemented HiJiffy's AI platform achieving 531 bookings worth AUD $750K through automation, with 82% guest engagement on WhatsApp messaging.
Dubai introduces contactless hotel check-in technology
Dubai's government launches citywide biometric check-in system across 820 hotels, allowing guests to complete formalities on mobile phones and bypass front desk queues.
Wimberly Interiors 2026 Hospitality Design Trends: Authenticity, Resonance, and Resilience
Wimberly Interiors forecasts 2026 hospitality design will prioritize emotional connection through multisensory experiences, hyper-local materials, and integrated wellness over visual spectacle.
The HOTEL Yearbook 2026 explores “Converging Forces – The Future is Hybrid by Design”
The annual industry publication examines how hotels blend digital-human operations, featuring insights from executives on AI, sustainability, and guest personalization.
Digital Transformation in Hotels Has Failed Until Now. AI Changes the Story.
The author introduces the AI Compass framework with four strategic directions (North, East, South, West) to help hotels focus their AI adoption efforts.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Automation & AI: Why Hotels Need the Basics Before the Brilliance
h2c's 2025 study reveals hotels trust AI more than they use it, with 62% citing lack of expertise as the top barrier to adoption.
By Linda Girrbach, Co-Founder & Head of Hospitality Consulting, RobosizeME
Americans Dissatisfied with Travel Security Experience; Demand 9/11 Passenger Security Fee Put Back Where It Belongs
Poll reveals 89% want the $1.5 billion annually diverted from TSA security fees returned to fund modern screening technology and reduce airport delays.
Kerten Hospitality Selects Canary Technologies to Power Its Global Hotel Portfolio
Kerten Hospitality, operating lifestyle hotels across Middle East, Europe and North Africa, will implement Canary's platform for mobile check-in, AI messaging and upselling.
Grupo Posadas Announces Continued Growth and Strategic Expansion Across Mexico and the Caribbean
The Mexican hotel operator has 34 properties under development worth $880 million, achieving an NPS of 64 and launching Sunvivia, its newest lifestyle brand.
Amadeus Travel Trends 2026: Transformative travel for the coming year
Amadeus forecasts six major travel trends for 2026, from pet-friendly innovations and AI-powered trip planning to personalized hotel rooms and new long-haul aircraft routes.