Mood Media survey data shows nearly two-thirds of guests rank atmosphere above price and service when choosing hotels, with 60% having recommended a property specifically because of its design.
A supplier-backed argument that wooden key cards support the "Third Place" hotel concept by enabling seamless multi-facility access and reinforcing natural, wellness-oriented design aesthetics.
ExplorUS will deploy roommaster's AI voice concierge across 20+ national and state park lodging sites, extending a partnership dating back to 2012 to capture after-hours bookings and reduce staff call volume.
The Inn at Little Washington has deployed Agilysys Versa PMS, InfoGenesis POS, and related tools to unify dining, lodging, and retail operations across its 24-room Virginia luxury property.
Research shows 31% of customers distrust businesses with no negative reviews, making how hotels respond to criticism a stronger marketing signal than five-star ratings alone.
The hotel robotics market, valued at $0.76B in 2026, is expanding rapidly as labor costs hit 33% of revenue and turnover stays 76% above pre-pandemic levels, driving adoption of delivery, housekeeping, and concierge robots.
A 30-year hotel developer argues that repeat visitation, driven by universities, medical districts, and community ties, is a more reliable demand signal than traditional destination discovery metrics.
A Pertlink white paper translates eight AI engineering signals from MIT Technology Review into property-level implications, with a 12-month readiness roadmap for hoteliers navigating chip costs, agent orchestration, open-source models, and AI-enabled fraud.
Three hotel brands, Ace Hotel, CitizenM, and 21c Museum Hotel, show how opening public spaces to locals and non-guests drives repeat visits and deeper community ties.
TIPMO by GratifID recaps the top five questions from HITEC San Antonio, covering tip pooling, NFC vs. QR codes, and security, as 82% of hoteliers now rate digital tipping a high-impact innovation.
Phocuswright survey of 1,082 travellers across the US, UK and France finds bed bug safety outranks cleanliness, value and staff friendliness as the top hotel booking concern, with 79-84% preferring a certified 4-star over an uncertified 5-star.
An explainer on how AI co-pilots, dynamic housekeeping routing, and IoT-based predictive maintenance can shift hotel operations from reactive firefighting to proactive service delivery.
Hotel Indigo Bali Seminyak Beach has deployed Canary's AI Guest Messaging platform, enabling instant multilingual responses across 100+ languages throughout the guest journey.
A hospitality leader argues that operational agility, driven by integrated technology and cross-functional alignment, is now a core competitive advantage as travel demand shifts faster than traditional planning cycles.
Hilton's "It Matters Where You Stay" campaign returns with brand ambassador Deepika Padukone, shot at Conrad Bengaluru, targeting India's growing market as Hilton aims for 400 hotels in the country.
Jamie Lane of AirDNA joins an STR Global Unlocked podcast episode to explore how AI-driven economic shifts, including job displacement and income redistribution, could reshape who travels, how often, and where.
Hotels are adopting the "Third Place" model by redesigning lobbies, restaurants, and public areas to attract local residents, diversify revenue, and build neighborhood relevance beyond overnight stays.
Kiosk.eu makes the case that remote management platforms and field services are as critical as hardware selection for keeping hotel self-check-in kiosks operational and guest-ready.
G'day Group GM Louise Kipling shares how the 330-property Australian network transformed guest feedback from post-stay reporting into a real-time operational system, including mid-stay pulse checks and network-wide fixes driven by sentiment data.
GHA presented its 2026 Awards across 13 categories at a CEO conference aboard Regent Seven Seas Splendor, with Wharf Hotels, Anantara Mai Khao Phuket Villas, and Capella Bangkok among the top winners.