We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Frank Pitsikalis, SVP of Product Strategy and CMO at Agilysys.
The author argues that fragmented guest identity data across PMS, CRM, and loyalty systems is the core barrier to effective AI, urging hotels to prioritize data governance over AI tool investment.
Drawing on Amadeus survey data from 500 hotel leaders globally and 100 in APAC, this viewpoint argues hotels must sequence data unification, AI integration, and human orchestration to turn 2026 cost and tech pressures into competitive advantage.
Revinate's Ivy is trained on 17 years of hospitality data and 1.1 billion guest profiles, currently powering chat resolution and call scoring, with planned expansion into automated guest communications.
Actabl's forward-deployed engineering program embeds its engineers inside hotel companies to build custom AI, analytics, and data solutions on top of its unified platform, backed by a U.S.-patented data normalization method.
dailypoint's CDP is now live at Serena Hotels (30+ properties in Africa and Asia) for loyalty modernization, and at Mirror Lake Inn in New York, where it generated over $200K from a single email campaign.
Orea Hotels CEO Gorjan Lazarov shares how the Czech group grew direct bookings from near zero to 60% of revenue by combining brand investment, data infrastructure, and technology-driven guest experience.
Opinion piece arguing Southeast Asia hoteliers can cut OTA dependency from 65-70% to 35-40% within 18 months using AI chatbots, behavioural triggers, and direct-rate advantages now available for under $50/month.
A recap of Revinate's NAVIGATE 2026 conference in Phoenix, covering AI adoption strategies, the importance of clean guest data, and new product developments including automated call scoring.
The research initiative will explore data access barriers, AI readiness, and operational challenges across hotel departments to inform a 2026 industry report.
Hotels face significant data exposure risks as staff informally use public AI tools with sensitive guest information, requiring immediate governance policies.
Revinate webinar explores how hotels can optimize phone booking conversion rates and track voice channel metrics to maximize revenue from high-intent callers.
Venza's integrated cybersecurity platform serves 2,000+ properties across 100+ countries, combining PCI compliance, threat detection, and staff training.
Uber's hotel booking launch captures valuable traveler behavioral data, giving the platform deeper guest relationships while hotels only receive reservations.
The article outlines how hotel groups should prioritize operational alignment, cloud infrastructure, and API connectivity over isolated technology investments for scalable growth.
Revinate webinar explores how unified guest data drives repeat bookings, featuring Casa de Campo's success with VIP guest segmentation.
Modern CRM systems with unified data and automated nurturing can triple conversion rates while reducing response times and marketing costs.
Key insights from hospitality AI experts emphasize solving business problems first, establishing data governance, and creating experimentation time for teams.
Trampert brings 20+ years of travel tech and hotel operations experience to lead Revinate's global expansion as the company prepares to unveil platform evolution at NAVIGATE 2026.
AI transforms hotel data collection from reactive reporting to predictive intelligence, unifying systems to anticipate guest needs and optimize revenue in real-time.