Belmond's Global IT Director Lawrence Edwards argues hotels must connect F&B, CRM, and operations data to unlock guest personalization and margin growth beyond rooms revenue.
Cloudbeds Insights offers multi-property operators real-time reporting built natively into the Cloudbeds platform, plus a Data API for syncing operational data with external warehouses and analytics systems.
An operator-turned-founder argues that hotel groups have optimized individual functions at the expense of cross-functional rhythm, and introduces PHAL OS, an AI leadership layer targeting top-10 hotel groups.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Brett Kohn, Chief Marketing Officer at Lighthouse.
Hotels with fragmented PMS, POS, and payment systems lose decision-making speed and personalization opportunities; this piece argues data integration is now a core strategic capability, not just an IT task.
Lighthouse's Ernest connects frontier AI models to hotel-specific data, systems, and workflows, offering commercial teams intelligence, recommendations, and automated actions across 500+ hospitality platform integrations.
Shiji's Daylight PMS will connect with Omniboost's data platform to automate POS and accounting integrations, reducing manual reconciliation for hotels across more than 10,000 existing integrations worldwide.
A new h2c study finds 86% of European hotel chains use AI but 80% lack a formal strategy, with skills gaps and poor data infrastructure blocking meaningful outcomes.
Shiji and dailypoint's two-way PMS-CDP integration automatically syncs guest profiles in real time, reducing manual data entry and enabling personalized service and GDPR-compliant marketing.
Author argues PMS systems remain central to hotel operations despite AI advances, favoring platform consolidation over best-of-breed specialist solutions.
Actabl received a U.S. patent for technology that standardizes hotel data from different systems, addressing inconsistencies that create reporting delays and undermine AI analytics.
Disconnected PMS and POS systems create billing delays, manual reconciliation work, and guest service issues that unified data architecture can resolve.
The partnership brings roomangel's AI-powered hive platform to MENA hotels, unifying fragmented systems into a single intelligence layer with a pay-per-booking model.
Survey of travel professionals reveals technology fragmentation and cost pressures as top barriers, with 40% citing volatility as their biggest challenge.
Dublin-based startup has secured backing from Playfair and Nebular, with former Accor CTO Floor Bleeker joining as advisor.
The article outlines seven foundational steps hotels must take before AI implementation, from defining business needs to ensuring data readiness and cultural buy-in.
Klaus Kohlmayr discusses AI trust challenges and the evolving role of revenue managers in hospitality technology.
Infor's David Poprawka argues hospitality must rebuild its data foundation before AI can succeed, showcasing AR proof-of-concepts for check-in and housekeeping.
Journey executives explain how hotels can generate 50% of revenue from non-room sources by treating experiences as bookable inventory rather than add-ons.
Access Hospitality's Navigator uses natural language AI to query unified hotel data, eliminating the need to toggle between multiple systems.