EHL's Dr. Maggie Chen argues guests now seek immersive, co-created experiences driven by a craving for authenticity and human connection in an AI-saturated world.
Gen Z is reshaping luxury by prioritizing experiences, authenticity, and resale over logos, with major implications for hospitality operators and goods brands competing for younger consumers.
Using Hôtel de Paris Monte-Carlo as a case study, the piece argues that heritage hotels compete not on amenities alone but on their ability to turn history, location, and culture into a distinctive, irreplicable guest identity.
A new 2026 report argues psychological well-being should be treated as a strategic priority in hospitality, covering employee culture, space design, human connection, and transformative guest experiences.
A foundational explainer on the experience economy covering its four dimensions, psychological drivers, KPIs, and how luxury, retail, and hospitality brands can apply it to drive loyalty and growth.
An industry analysis outlining five strategic opportunities for luxury hotel development heading into 2026 and beyond, covering branded residences, demand diversification, overtourism, adaptive reuse, and generational demand shifts.
Hotels must shift from selling rooms to curating experiences, creating revenue streams that don't depend on occupancy through experience marketplaces and destination expertise.
The framework shifts experience design from satisfaction-driven CX toward well-being-focused WX that measurably improves guests' physical, emotional, and spiritual health.
Analysis explores Saudi Arabia's hospitality investment landscape driven by Vision 2030, highlighting diversification beyond religious tourism and the need for experience-focused developments.
Four Seasons unveils 2028 private jet journeys featuring new hotels in Cartagena, Puerto Rico, and Venice with luxury expedition packages.
The author argues hospitality must double down on human experience and expand internship programs while competitors automate, as guest judgment and personalized service remain irreplaceable competitive advantages.
Luxury hotel brands like Ritz-Carlton, Four Seasons, and Aman are launching yacht and private jet services to differentiate themselves in an increasingly competitive market.