Roomzzz automates 40% of payments and centralizes multi-property operations with RMS
Roomzzz implemented RMS across 11 UK aparthotels, saving 11 hours daily through automated night audits and reducing manual payment processing by 40%.
Case Studies
How SilverBirch Hotels & Resorts Streamlined Financial Operations with Fairmas
SilverBirch replaced error-prone Excel spreadsheets with Fairmas software, achieving improved forecast accuracy and faster scenario modeling across its Canadian hotel portfolio.
Case Study: Boutique Hotel Sets a New Standard of Pickup Analysis with LodgIQ
A boutique hotel achieved double-digit RevPAR growth and 20+ hour monthly savings by replacing manual pickup analysis with LodgIQ's automated revenue management system.
Paradise Resort achieve 12% more direct bookings & 82% WhatsApp engagement with HiJiffy's AI messaging
Paradise Resort implemented HiJiffy's AI platform achieving 531 bookings worth AUD $750K through automation, with 82% guest engagement on WhatsApp messaging.
Catching Up with The Hotel Folk: Guests, Growth, and Insights
It’s hard to believe it’s been four years since we interviewed David Scott, Chief Executive at The Hotel Folk for a case study on how the group use GuestRevu. Back in 2021, the world was just beginning to emerge from the worst of COVID. Travel was slowly finding its rhythm again, and hotels were learning how to welcome back both loyal and new guests whose expectations had shifted almost overnight.
Fairmas & Tidan Success Story
The Tidan Hospitality and Real Estate Group has been a leader in the real estate industry since 1970. Despite their success, managing financial planning for their 12 hotels was a challenge. Tidan’s reliance on manual processes for consolidating financial data led to inefficiencies and errors.
Digitizing in-room dining in a full-service hotel: Operational and experiential outcomes at Grand Hyatt Singapore
Grand Hyatt Singapore partnered with Shiji to implement the Stellaris Digital Dine platform, reimagining the in-room dining experience to be intuitive, frictionless, and aligned with the hotel’s broader digital transformation goals.
Understanding the impact of legacy hospitality systems on operational and financial results
We partnered with Sudima Hotels, a multi-award-winning, sustainability-led group in New Zealand, to understand the impact of a unified technology stack. By implementing Daylight PMS, Astral Payments, and Stellaris Digital Payby, Sudima was able to streamline workflows, reduce operational friction, and focus more on delivering seamless guest experiences.
Katari Hotels Peru Sets a New Benchmark in Hotel Operations with the Cloud
In 2017, when most hotels in Peru still relied on legacy systems or manual processes, Katari Hotels took a strategic decision to modernize operations by moving to the cloud. Over the past eight-plus years, this forward-thinking approach has redefined how this popular boutique hotel brand manages its six properties with remarkable improvements in operational efficiency and guest service standards.
Case Study: How Texas A&M Hotel Improved Communications and Boosted Operational Efficiency with Maestro PMS and PurpleCloud
The Doug Pictock ‘49 Texas A&M Hotel and Conference Center sits at the heart of the Texas A&M campus, known for its striking glass towers and renowned service. To support its high operational standards and continue delivering exceptional guest experiences, the hotel sought to elevate internal communication and improve workflows — particularly in housekeeping, one of the most complex departments in hospitality. Hotel leadership turned to Maestro PMS and PurpleCloud Technologies to enhance collaboration, support staff, and unlock new efficiencies.
How Evermore Resort reduced their call abandonment rate by 92%
Located next to Walt Disney World® in Orlando, Florida, Evermore Resort is a groundbreaking vacation destination that reimagines the resort experience. Spanning over 1,000 acres, Evermore offers a mix of luxury vacation homes, flats, and villas, all centered around a 20-acre tropical beach and an 8-acre crystal-clear lagoon. With elevated amenities, curated experiences, and a strong focus on guest-centric service, Evermore combines the comfort of home with the world-class offerings of a premium resort — making it a premier destination for families, groups, and leisure travelers alike.
Superbude grew direct bookings by 101% with Cendyn DMP
THE CHALLENGE Superbude previously faced challenges in managing metasearch campaigns across multiple platforms, including Google Hotel Ads, Tripadvisor, and Trivago. Their campaign management process was complex, time-consuming, and yielded a lower ROI than they achieve today. The key obstacles were a lack of transparency in campaign performance and the absence of a centralized, user-friendly management tool. By partnering with Cendyn, their primary objectives were to automate campaign management for greater efficiency, streamline operations, and ultimately drive higher ROI across all channels. THE SOLUTION Cendyn’s Digital Marketing Platform (DMP) provided Superbude with a comprehensive solution to streamline their metasearch advertising campaigns. By centralizing all their campaigns into a single, easy-to-use platform, Superbude eliminated the complexity and time-consuming manual processes that previously hindered performance. With advanced automation, Superbude was able to optimize campaign management across Google Hotel Ads, Tripadvisor, and Trivago, improving real-time decision-making and ensuring greater transparency in campaign results to deftly adjust strategies when needed. As a result, Superbude achieved a significant increase in return ROI, benefiting from more efficient operations and enhanced visibility into campaign performance across all metasearch channels for more marketing efficiency. We are extremely pleased with the results we've achieved using the Cendyn Digital Marketing Platform. It has streamlined our metasearch advertising, making it easier to optimize campaigns, and we've seen a 105% growth in revenue generated. Cendyn has helped us stay competitive and maximize revenue, and we look forward to continuing to grow with them. Diana AvagianiE-Commerce Manager, Superbude
THE RESULTS By leveraging Cendyn DMP, Superbude achieved outstanding digital marketing performance in 2024, significantly surpassing the previous year’s results. Return on ad spend (ROAS) soared to 20.3x, marking an 18% increase compared to 2023. Revenue generation more than doubled, growing by 105%, while bookings saw an impressive 101% uplift. Clicks surged by 56%, driving higher engagement, and conversion rates improved by 28%, turning more lookers into bookers. These results highlight the power of efficient metasearch campaign management within a powerful platform in maximizing direct revenue.
Case Study: Cogwheel Analytics gives hotels a competitive edge with AI
Cogwheel Analytics partnered with Microsoft AI Co-Innovation Labs to create an AI-powered Analysis and Recommendation Engine aimed at providing hotel clients actionable insights they can use to drive growth and build their competitive advantage in digital marketing.
How Mainsail Lodging & Development drove ~$1M in revenue in one month
Mainsail Lodging & Development is a Florida-based hospitality group that operates a collection of distinctive independent and Marriott-branded properties. Unlike many hotel groups, Mainsail runs its own in-house reservations team and internal booking system — meaning the expectations for service and sales performance are especially high. Their agents aren’t just answering calls; they’re representing the brand’s voice and bringing firsthand property knowledge to every conversation. With a deep passion for the guest experience and a strong sense of ownership, the team is committed to delivering high-touch service that drives direct revenue and builds lasting guest relationships.
How Nemacolin Drove $4.5M in Outbound Revenue
Nestled in the scenic Laurel Highlands of southwestern Pennsylvania, Nemacolin is a luxury destination that blends five-star accommodations with world-class experiences. If it looks familiar, it’s likely because it was used as the backdrop for Season 25 of The Bachelor. Spanning over 2,200 acres, the resort offers everything from fine dining and spa services to championship golf, adventure activities, and an acclaimed art collection. With a reputation for personalized service and unforgettable stays, Nemacolin caters to guests seeking both relaxation and recreation in a truly one-of-a-kind setting.
Customer Spotlight: Holiday Inn Cleveland-Mayfield
Tucked just outside downtown Cleveland, Holiday Inn Cleveland-Mayfield serves both corporate and leisure travelers with modern amenities, a full-service restaurant, and event space. As part of the IHG family, the hotel prides itself on combining comfort with efficiency – something that extends to its back-office operations, including revenue management.
How Edgewood Tahoe Increased Booked Revenue by 83%
Nestled at the water’s edge on Lake Tahoe’s south shore, Edgewood Tahoe is a cherished gathering place where guests enjoy the scenic natural beauty and genuine hospitality. Edgewood has been a world-class destination for golf, dining, weddings, and special events since 1968. In June 2017, The Lodge at Edgewood Tahoe opened to be the premier luxury lodging destination in Lake Tahoe. The Lodge was voted the #1 Resort Hotel in the US by readers of Travel + Leisure in the World’s Best Awards in 2021 and selected as Hotel of the Year for USA & Canada by Preferred Hotels & Resorts in 2019. And in 2022, they added 14 luxury Villa Suites to the property.
Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service
Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start. That’s why Difford Louw, the hotel's Sales Manager at the time and now the GM, pushed to have GuestRevu implemented before the first guest even checked in. Having seen its value in a previous role, Difford knew that structured guest feedback was key to ensuring the hotel delivered the high-quality experiences they envisioned.
Smarter Reviews, Happier Guests: Unlocking the Power of AI
In an industry where guest satisfaction and efficiency are critical to success, HM Hotels successfully integrated Shiji’s groundbreaking AI-powered functionality, Reviewpro Reputation to respond to guest reviews. This marked a significant milestone in AI-driven guest engagement, setting a new benchmark for the hospitality sector.
The Real Impact of Revenue Management: Insights from 567 Hotels Using RoomPriceGenie
Honestly, we get your skepticism. If you’ve been setting prices manually or using a built-in PMS tool, and it’s been working (more or less), why change? You might have missed a few revenue opportunities, but it feels familiar. Why risk it?