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Case Studies

Case Study

Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service

Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start. That’s why Difford Louw, the hotel's Sales Manager at the time and now the GM, pushed to have GuestRevu implemented before the first guest even checked in. Having seen its value in a previous role, Difford knew that structured guest feedback was key to ensuring the hotel delivered the high-quality experiences they envisioned.

GuestRevu
Case Study

Smarter Reviews, Happier Guests: Unlocking the Power of AI

In an industry where guest satisfaction and efficiency are critical to success, HM Hotels successfully integrated Shiji’s groundbreaking AI-powered functionality, Reviewpro Reputation to respond to guest reviews. This marked a significant milestone in AI-driven guest engagement, setting a new benchmark for the hospitality sector.

Shiji
Case Study

How Grand Hotel Kintele in Congo Transformed Operations with Hotelogix

Nestled in the heart of Brazzaville, Congo, Grand Hotel Kintele stands as a beacon of luxury, renowned for its exceptional service and contemporary hospitality. Operating across two bustling properties, Grand Hotel Kintele has consistently focused on providing an unforgettable experience for its guests. However, managing large hotel operations can be challenging, especially when keeping daily operations running smoothly across multiple outlets, service levels, and locations. In 2017, the management took bold steps to tackle these challenges by forging a partnership with Hotelogix, embracing the power of modern technology to transform their hotel management capabilities.

Hotelogix
Congo, Republic of
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Case Study

CODA Hotel Williamsburg Elevates the Guest Experience with ‘Rockstar’ Staff, Local Flair, and Stayntouch PMS

CODA Hotel Williamsburg is an independent boutique hotel in Brooklyn featuring 64 guestrooms and the largest outdoor pool in the borough. As CODA’s flagship property, the location embodies a guest-centric approach to hospitality, designing furnishings based on real-life guest interactions. With a focus on creating inviting spaces rather than just walls, CODA provides an environment where guests can truly relax and rejuvenate, emphasizing that hospitality goes beyond structures to the experience within.

Stayntouch
Brooklyn, New York, United States
Case Study

How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management

Kris Leszczynski, the Group General Manager of Service Operations at Edwardian Hotels London, faced the challenge of managing a high volume of online reviews across multiple luxury hotels. With over 10-15,000 online reviews received annually, the task of responding efficiently and with a consistent quality was daunting. Language barriers and time constraints further complicated the process. However, with MARA's AI-powered solution, Edwardian Hotels London not only streamlined their review management but also saved thousands of hours and improved the quality of their responses to ensure that every guest feels heard and valued.

MARA Solutions GmbH
Case Study

Faster Service, Happier Guests: How Technology Transformed Bohemia Suites' F&B Operations

The Bohemia Suites & Spa Gran Canaria is beloved by its guests, significantly outperforming other luxury hotels in Europe based on online guest satisfaction ratings. To learn how they have achieved these results, we spoke with Papis Diouf, the property’s Food and Beverage Manager, who was responsible for implementing operating processes and technology that allows their teams to deliver the service that is earning their category-leading reviews. This case study covers the story of how they did this.

Shiji
Gran Canaria, Spain
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Lighthouse
Case Study

Wifirst and The Ascott: a tailor-made connectivity solution at a European level

Wifirst has been selected by The Ascott Limited to support The Crest Collection and Citadines brands across Europe for all connectivity requirements. The Ascott Limited is one of the leading International Owner/Operator of serviced apartments in the hospitality industry. The company is committed to the continuous modernisation of its properties and for this reason, has chosen Wifirst to provide a connectivity foundation to its 50 European residences.

Wifirst and The Ascott Limited
Case Study

All Aboard: How Intuitive PMS Tools are Improving PMS Training and Adoption

When it comes time to invest in a new property-management system, independent hoteliers have no need to panic. Such an investment is often daunting financially and operationally, but modern PMS providers skilled at working with independent hoteliers are providing more reliable support and a more robust roadmap for success when onboarding new technology through expanded training tools, support, and an eye for detail.

Maestro
Case Study

Seacrest Oceanfront Hotel Makes Waves with Stayntouch PMS: Elevating Operations and Guest Engagement!

Established over 60 years ago, the SeaCrest Oceanfront Hotel is a prominent fixture in Pismo Beach, known for its commitment to both hospitality and community involvement. Partnering with Stayntouch, a global leader in hotel property management systems (PMS), SeaCrest was able to significantly enhance operational efficiency while streamlining and personalizing the guest experience.

Stayntouch
Pismo Beach, California, United States
Case Study

Streamlining F&B operations: the story of transformation at Travel Charme Strandhotel Bansin

This case study delves into the operational overhaul at Travel Charme Strandhotel Bansin, Germany, achieved through the implementation of Shiji's Infrasys POS system. Facing challenges with an outdated system, the group recognized the need for a transformative solution to streamline processes. With 100 rooms and diverse dining options, including two restaurants and a bistro, the hotel caters to around 250 guests and hosts various events. The new POS system significantly enhanced efficiency, simplicity, and reliability. Greg emphasized the system's stability, ease of use, and flexibility in combining menus from different restaurants.

Shiji
Germany