mk | hotels cuts human-assisted calls by 50% and saves 70 hours with AI
mk | hotels, part of the Lindner family in Germany, operates 13 unique properties, each reflecting the vibrant spirit of its surrounding city.
Case Studies
How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management
Kris Leszczynski, the Group General Manager of Service Operations at Edwardian Hotels London, faced the challenge of managing a high volume of online reviews across multiple luxury hotels. With over 10-15,000 online reviews received annually, the task of responding efficiently and with a consistent quality was daunting. Language barriers and time constraints further complicated the process. However, with MARA's AI-powered solution, Edwardian Hotels London not only streamlined their review management but also saved thousands of hours and improved the quality of their responses to ensure that every guest feels heard and valued.
Faster Service, Happier Guests: How Technology Transformed Bohemia Suites' F&B Operations
The Bohemia Suites & Spa Gran Canaria is beloved by its guests, significantly outperforming other luxury hotels in Europe based on online guest satisfaction ratings. To learn how they have achieved these results, we spoke with Papis Diouf, the property’s Food and Beverage Manager, who was responsible for implementing operating processes and technology that allows their teams to deliver the service that is earning their category-leading reviews. This case study covers the story of how they did this.
Wifirst, preferred supplier for WiFi, Fibre and Chromecast for all Accor brands
AccorHotels operates over 5,000 hotels across more than 110 countries. The leading French brand portfolio scales from Mid & Economy brands like Ibis, Mercure, Novotel and Adagio to Luxury & Premium such as brands Sofitel, Pullman, Raffles and MGallery.
Hostz increases efficiency by automating 20% of guest inquiries with AI
After graduating from EHL and honing her skills in traditional hospitality, Sofia Strahl was offered the opportunity to co-found and become the CEO of hostz Hospitality AG. Hostz offers hotel and serviced apartment owners the option to outsource parts of their operations, utilising the most innovative technologies such as artificial intelligence (AI) to provide excellent guest experience and services. With four hotels and 150 serviced apartments in Switzerland, and a fifth on the horizon, hostz is at the forefront when it comes to technology-driven hospitality management.
The Wifirst network offers an excellent network service to the htophotels guest
htophotels is one of the leading chains in the Spanish hotel sector. It has 17 hotels along the Costa Brava, Costa Dorada and Costa de Barcelona, specialising in all-inclusive beach holidays. Its slogan is "happiness included" to reflect the love that the owners of this family business with 50 years behind them feel for their hotels.
Wifirst and The Ascott: a tailor-made connectivity solution at a European level
Wifirst has been selected by The Ascott Limited to support The Crest Collection and Citadines brands across Europe for all connectivity requirements. The Ascott Limited is one of the leading International Owner/Operator of serviced apartments in the hospitality industry. The company is committed to the continuous modernisation of its properties and for this reason, has chosen Wifirst to provide a connectivity foundation to its 50 European residences.
All Aboard: How Intuitive PMS Tools are Improving PMS Training and Adoption
When it comes time to invest in a new property-management system, independent hoteliers have no need to panic. Such an investment is often daunting financially and operationally, but modern PMS providers skilled at working with independent hoteliers are providing more reliable support and a more robust roadmap for success when onboarding new technology through expanded training tools, support, and an eye for detail.
Seacrest Oceanfront Hotel Makes Waves with Stayntouch PMS: Elevating Operations and Guest Engagement!
Established over 60 years ago, the SeaCrest Oceanfront Hotel is a prominent fixture in Pismo Beach, known for its commitment to both hospitality and community involvement. Partnering with Stayntouch, a global leader in hotel property management systems (PMS), SeaCrest was able to significantly enhance operational efficiency while streamlining and personalizing the guest experience.
Nordic Hotel Forum - RUCKUS® Wi-Fi and HotelBuddy guest technology make your stay even better
The Nordic Hotel Forum is a modern four-star superior business and conference hotel in the very heart of Tallinn, Estonia, at a prominent location on the edge of the picturesque Tallinn Old Town, a UNESCO World Heritage site. The hotel has 258 guest rooms, two restaurants, a leisure center, and a conference center located on the 2nd floor with seven multifunctional conference and meeting halls. The rooms can be used to hold meetings, conferences, press conferences, company parties, and weddings. All rooms are equipped with state-of-the-art technical equipment.
RobosizeME Celebrate Automation Success with Louvre Hotels Group
RobosizeME, a leader in innovative automation solutions, is thrilled to announce the remarkable results achieved through its collaboration with Louvre Hotels Group, one of the world's major players in the global hotel industry.
Streamlining F&B operations: the story of transformation at Travel Charme Strandhotel Bansin
This case study delves into the operational overhaul at Travel Charme Strandhotel Bansin, Germany, achieved through the implementation of Shiji's Infrasys POS system. Facing challenges with an outdated system, the group recognized the need for a transformative solution to streamline processes. With 100 rooms and diverse dining options, including two restaurants and a bistro, the hotel caters to around 250 guests and hosts various events. The new POS system significantly enhanced efficiency, simplicity, and reliability. Greg emphasized the system's stability, ease of use, and flexibility in combining menus from different restaurants.
Wifirst provides Aethos Hotels with a fully converged network that allows it to grow, at its own pace
Aethos Milan was acquired by Aethos Hotels in 2021 from an art collector (formerly The Yard); the facility had undergone several expansions over the years, and the network infrastructure went through several installation phases with additions to both space and services. As a result, a network with little logic or structure, no documentation, consisting of multiple unconnected networks was in place, with connectivity provided by two different lines, one for the hotel and one for the new restaurant. Wifirst was called on to update this infrastructure, which was no longer suited to the standards of the Aethos brand.
Cabiner leads the way in silent travel with the support of Mews
Silent travel is emerging as one of the key hospitality trends of 2024. This type of holiday offers a chance to recharge and reset, without feeling like you need a holiday to recover from your holiday. Mews-powered Cabiner is a unique Dutch brand at the forefront of silent travel, aiming to connect guests with nature again. It’s not glamping, though – these are properly constructed small buildings offering comforts like a hot shower and a kitchen. Their cabins, dotted throughout National Parks and only accessible by foot, have no Wi-Fi or wall plugs. The goal is to encourage guests to disconnect and truly relax in their new surroundings.
How Centralized Data Powers Sonesta’s Award-Winning Loyalty Program
Boston-based Sonesta International Hotels was founded nearly 100 years ago, but it was just over the past few years that Sonesta kickstarted its growth trajectory to becoming a global hotel powerhouse. Even before the acquisition of Red Lion Hotels in 2021, which added more than 1,000 franchised and managed properties and pushed Sonesta over the 1,200 properties mark, Sonesta had standout hotels in Los Angeles, Chicago and New Orleans, and in countries like Peru, Chile, Colombia and Egypt.
iVvy and Comwell Hotels: A Partnership Pioneering Sustainable Hospitality
Discover how Comwell Hotels leveraged iVvy to overhaul their meeting and event management systems, achieving remarkable efficiency and a commitment to sustainability.
Focus on Efficiencies Through Back Office Software Keeps MCR Hotels Ahead
MCR is one of the largest hotel owner-operators in the United States, with around 150 hotels across 37 states. Led by Chairman and CEO Tyler Morse, who founded the company in 2006, MCR differentiates itself by both owning and managing its hotels, which Morse says helps the management teams stay acutely focused on success.
Customer Spotlight: Village Accommodation Group
Village Accommodation Group, New Zealand owned and operated, manages a range of accommodation properties across many sectors of hospitality in 3, 4 and 5-star markets; including boutique luxury hotels, studios, apartments, and executive townhouses. Amongst the properties they manage are the uniquely designed mid-century Ohtel 5-star boutique hotels on Oriental Parade in Wellington, and the vibrant Viaduct Harbour in Auckland.
Customer Spotlight: Mid-Continent Hospitality
The fast-growing hotel management company saves time and creates extra value for partners and owners with the help of powerful hotel business intelligence technology.
How Parkhotel Adler drove direct revenue by upgrading its technology stack
Family-run for 16 generations, Parkhotel Adler is one of the world’s oldest historic hotels in the world. The hotel, which consists of five buildings from different eras, a lake, and a park, is located on the outskirts of Hinterzarten, where it blends harmoniously into the landscape of the High Black Forest. Guests, many of whom return every year, come to enjoy hiking, Nordic walking, and mountain biking in wonderful nature.