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Opinion Articles

Opinion Article

Tech Entrepreneur Vanessa Osbourne Opens Up About Modernizing Hotel Emergency Preparedness to Protect People, Property and Profits

If you were to look at her resume, it would tell you that Vanessa Osbourne, founder of Smart Hotel Manager, has spent her career solving complex issues and helping companies avoid costly mistakes to the tune of 7 to 20 million dollars a day. Her experience paints the picture of a highly motivated, highly accomplished woman who has found her foothold as a leader in high-stakes environments.

Ivana Johnston
By Ivana Johnston, Co-Founder and CEO, Puzzle Partner
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Opinion Article

Beyond Opulence: How Travel in 2040 Will Transform You

The year is 2040. A guest checks into their suite, not with a passport or a keycard, but with a retinal scan that triggers a pre-personalized welcome. The room adjusts its lighting, scent, temperature, and curated playlist in sync with their biometric data and circadian rhythm. Dinner, precisely tailored to their microbiome and mood, awaits in a regenerative dining garden grown on-site. Yet, amid all the ambient intelligence and technological wonder, it’s a human, a softly spoken empathic host, who gently senses the guest’s travel fatigue and offers a moment of genuine connection.

Nicolas Frangos
By Nicolas Frangos, Chief Executive Officer (CEO), Luxxie Lime - Luxury & Lifestyle Hospitality
Opinion Article

The Guest and The Agent: How Artificial Intelligence Will Reshape Hospitality Behaviors

Your next guest will arrive at your hotel without ever having chosen you. Let that sink in for a moment. While we've been obsessing over website conversion rates and mobile booking experiences, a seismic shift has been quietly building: the rise of agentic AI. It's not just another tech buzzword—it's the most profound disruption to hospitality distribution since online travel agencies emerged two decades ago.

Alan Young
By Alan Young, VP, Strategy | Hospitality, Infor
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Opinion Article

The True Value of Enterprise-Wide Digitisation

Enterprise-wide digitisation has evolved from a competitive advantage to an absolute necessity and yet, amidst its promises and whispers of transformation, digital hasn’t delivered. Of the 89% of companies undertaking digital and AI transformations, only 31% of expected revenue lift has been captured and a mere 25% of anticipated cost savings, according to Harvard Business Review. It is an ongoing disparity between expectation and reality, says Mandla Mbonambi, CEO of Africonology, that should be forcing more in-depth analyses around the true value of digital transformation and how organisations can realistically capture it.

Mandla Mbonambi
By Mandla Mbonambi, CEO of Africonology, Africonology Solutions
HN Original
Opinion Article

The 2025 Mews Unfold Awards: Honoring Excellence in Hospitality

Held as the grand finale of this year’s Mews Unfold conference, the 2025 Mews Unfold Awards were a fantastic way to wrap up an already energizing day. It was great to be there in person as the Mews team shined a spotlight on some of the most forward-thinking people and brands in hospitality. This was all about sincere recognition for the people and ideas driving hospitality forward.

By Henri Roelings, Founder, Hospitality Net

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