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Opinion Articles

Opinion Article

Beyond Opulence: How Travel in 2040 Will Transform You

The year is 2040. A guest checks into their suite, not with a passport or a keycard, but with a retinal scan that triggers a pre-personalized welcome. The room adjusts its lighting, scent, temperature, and curated playlist in sync with their biometric data and circadian rhythm. Dinner, precisely tailored to their microbiome and mood, awaits in a regenerative dining garden grown on-site. Yet, amid all the ambient intelligence and technological wonder, it’s a human, a softly spoken empathic host, who gently senses the guest’s travel fatigue and offers a moment of genuine connection.

Nicolas Frangos
By Nicolas Frangos, Chief Executive Officer (CEO), Luxxie Lime - Luxury & Lifestyle Hospitality
Opinion Article

The Guest and The Agent: How Artificial Intelligence Will Reshape Hospitality Behaviors

Your next guest will arrive at your hotel without ever having chosen you. Let that sink in for a moment. While we've been obsessing over website conversion rates and mobile booking experiences, a seismic shift has been quietly building: the rise of agentic AI. It's not just another tech buzzword—it's the most profound disruption to hospitality distribution since online travel agencies emerged two decades ago.

Alan Young
By Alan Young, VP, Strategy | Hospitality, Infor
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Opinion Article

The True Value of Enterprise-Wide Digitisation

Enterprise-wide digitisation has evolved from a competitive advantage to an absolute necessity and yet, amidst its promises and whispers of transformation, digital hasn’t delivered. Of the 89% of companies undertaking digital and AI transformations, only 31% of expected revenue lift has been captured and a mere 25% of anticipated cost savings, according to Harvard Business Review. It is an ongoing disparity between expectation and reality, says Mandla Mbonambi, CEO of Africonology, that should be forcing more in-depth analyses around the true value of digital transformation and how organisations can realistically capture it.

Mandla Mbonambi
By Mandla Mbonambi, CEO of Africonology, Africonology Solutions
HN Original
Opinion Article

The 2025 Mews Unfold Awards: Honoring Excellence in Hospitality

Held as the grand finale of this year’s Mews Unfold conference, the 2025 Mews Unfold Awards were a fantastic way to wrap up an already energizing day. It was great to be there in person as the Mews team shined a spotlight on some of the most forward-thinking people and brands in hospitality. This was all about sincere recognition for the people and ideas driving hospitality forward.

By Henri Roelings, Founder, Hospitality Net
Opinion Article

Data Privacy Breaches: A Wake-Up Call for Hotel Operators

In the hospitality industry, there is yet another obstacle that operators really need to worry about. We all know that guest trust is the cornerstone of success but what if we breach that trust and not even on purpose? While we can go the extra mile with personalized check-ins to seamless bookings through an app, operators can thrive by creating seamless tech solutions but also can fall prey if those systems ever get hacked.

Richart Ruddie
By Richart Ruddie, Founder, Captain Compliance
Opinion Article

Applying Next-Gen ‘Wave Tech’ to Hotel Sleep, Spa and Wellness

As one particular niche of wellness that’s gaining popularity, hoteliers should understand a bit about how non-invasive, wave or frequency technologies – “freq tech” for shorthand – work in order to effectively sell them to guests. Using a multisensorial blend of light waves, electricity, radio waves, soundwaves or vibrations to heal the body, these technologies represent a high-margin, low-labor path to grow wellness revenues for a spa or as an in-room amenity. Some devices are quite large and expensive while others are portable and can be delivered on demand, so hotel brands must decide how best to deploy various equipment based on budgets and spaces available.

Larry MogelonskyAdam Mogelonsky
By Larry Mogelonsky and Adam Mogelonsky
Opinion Article

Highlights from the 2025 Mews Product Roadmap

We take innovation seriously. Our continual investment in research and development (R&D) is not just about keeping up with industry trends, it’s about truly transforming hospitality. And as our customer base grows, so does our commitment to expanding our R&D teams, ensuring we deliver solutions that truly make a difference.

Tom Brown
By Tom Brown, Principal Copywriter, Mews
Opinion Article

Is Your Hotel Technology Stack Ready for the Future? 7 Key Considerations for Revenue Managers

Technological prowess was once an advantage for the more savvy hotelier, whereas now it’s a core component of commercial success. For hotel revenue managers, this evolution presents both challenges and opportunities. The right commercial technology (tech) stack can be the linchpin that differentiates your properties from thriving and those struggling to keep up in a highly competitive market.

Jonathan Gough
By Jonathan Gough, Content Team Lead, Lighthouse