In May 2023, three BOSC 6 students enrolled in EHL Hospitality Business School, namely Matei Testa, Timo Kaiser, and Sophia Schütte, were given the opportunity to attend the Hospitality Industry Technology Exposition and Conference (HITEC) in Dubai as part of EHL's Educational Travel Program. In the following blog post, they reflect on their journey and share valuable insights about the event.
The hotel business ecosystem is exceptionally complex: Brands, owners and operators all strive to maintain profitability in an inherently low-margin, highly competitive sector. The goal? To satisfy investors while also meeting — ideally, exceeding — guest expectations.
Four Seasons Resort Landaa Giraavaru in the Maldives recently unveiled its pioneering Hologram Room, presenting families with a captivating "underwater" experience featuring manta rays, without a drop of water in sight.
Business travel is the second highest expense for companies, coming in just behind payroll and perks. But how do these travel expenses and experiences differ between businesses? And what trends and behaviors are currently commonplace in business travel?
The hospitality industry is currently undergoing a digital transformation that is raising the bar for customer service. Modern guests are looking for a hotel experience that puts their needs first, starting with the selection of the destination. They crave novel experiences, expedient customer service, and the ultimate level of comfort, among other things. These expectations are ever-evolving, so hotel operators need to find ways to keep up.
Gone are the days when a good mastery of Powerpoint, Excel sheets, online meetings, and email was enough to succeed in a management role. In today’s workplace, digital leadership requires far more than digital literacy, it means being fluent and flexible in the digital sphere and having a fine-tuned set of technical and soft skills. As leadership roles continue to evolve rapidly, with digital technologies playing a crucial role, it’s important for managers and leaders to understand these skills and develop them proactively for future success.
Leading companies in the hospitality technology industry showcased their cutting-edge solutions at HITEC Toronto, an event dedicated to exploring the latest innovations in the hospitality sector. These companies are committed to revolutionizing hotel services, enhancing guest experiences, and maximizing hotel profitability. In this article, we present a summary of their offerings and how they aim to empower the global hospitality industry.
Posadas, Mexico's preeminent hospitality conglomerate, today unveils Fiesta Americana Travelty, a comprehensive digital booking system, enabling travelers to prepare every aspect of their journey from one central hub. The platform offers access to over 190 hotels and nine Posadas brands in Mexico and the Dominican Republic, inclusive of resorts under the Fiesta Americana Travelty Collection—formerly known as La Colección Resorts by Fiesta Americana—which comprises brands such as Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, and The Explorean.
l ChatGPT taking travel and the world by storm, says Euromonitor International’s travel research expert
H2c regularly conducts in-depth hospitality technology research. This year, we are focusing on Digital Hotel Operations along the guest experience and we are inviting hotel chains up from 3 properties under one umbrella to provide their feedback. By participating in this study, you will support the industry to better understand the operational challenges that hotel chains face when it comes to automation and automated guest services. Your input is very valuable to us! The survey takes 15-20 minutes to complete and works on mobile devices.
Priceline, a leader in travel planning and booking, today announced the launch of Trip Intelligence, an innovative suite of over 40 booking tools and site enhancements. Informed by Priceline's latest proprietary traveler research and robust customer data, coupled with new technology and extensive testing, this rich feature set will transform how travelers plan and book their trips.
Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce the Digital Horizons 360 Symposium, a one-day event in Mallorca, Spain aimed at fostering a collaborative environment for the advancement of hospitality technology in Europe. As an exclusive, invitation-only event, the symposium will bring together thought leaders and industry stakeholders from various segments for dynamic interaction and networking.
Over the past couple of years, Artificial intelligence (AI) has greatly improved hotel operations and efficiency by automating processes such as booking and contactless check-in, allowing staff to focus on providing premium, personalized experiences to guests faster and at reasonable prices.
Compagnie Hoteliere et Immobiliere du Congo (CHIC), the leading hotel owner and developer in the Democratic Republic of Congo (DRC), at AHIF 2023 in Nairobi, Kenya, announced the implementation of Accor driven digital solutions covering five hotels of the CHIC group, opening soon under under the Novotel and Ibis Styles brands across 4 cities, bringing 660 keys to the country.
Accor’s 2023 edition of the TakeOff! Student Challenge asked young people to take part in the future of hospitality ౼ and the results were inspiring. Meet the next generation of leaders behind this year’s winning project and discover their unique approach to an Innovation & Digital topic.
An article published by Phocuswright suggested that the evolution DID/SSI, Decentralized Identifiers and Self Sovereign Identity, would transform a fragmented travel experiences market during the next decade. GenAI (Generative AI – Generative Pre-trained Transformers powered by ChatGPT) will accelerate that evolution. The firms, platforms and applications that support those developments have the potential to serve all the aspects of service experience creation and execution from dreaming, planning, reserving, executing, and reviewing travel experiences in a seamless and efficient manner for both individuals and groups, including trip interruption.
The American Hotel & Lodging Association (AHLA) and Questex announced today a new list of high-value speakers and impactful programming for The Hospitality Show (The Show). The Show is a bold, new hospitality operations and technology event to be held June 27-29 at The Venetian Resort Las Vegas.
The first in a series of optimized professional service pack offerings developed by GAIN Advisors, the GAIN Hotel AI professional service pack is designed to help hoteliers revolutionize their operations and create the future of hospitality today, by harnessing the power potential of AI.
The International Society of Hospitality Consultants (ISHC) in partnership with the International Hospitality Investment Forum (IHIF) presented the prestigious ISHC Young Leader Award to Florian Montag, Vice President of Business Development at Apaleo.
Global hospitality leader IHG Hotels & Resorts is excited to announce the launch of AirPlay in hotel rooms in collaboration with Apple, giving guests the ability to seamlessly and securely share content from their iPhone or iPad to their guest room TV. AirPlay will begin to roll out in select IHG hotels globally before the end of 2023.