A new study released today by MMGY Travel Intelligence examines technology’s growing impact on travel from two distinct perspectives: the traveler and the marketer. The comparative study, titled Emerging Technologies in Travel & TourismTM, explores innovations such as artificial intelligence, virtual assistants and augmented reality through the lens of the travel industry.
Imagine stepping into a hotel lobby and breezing through a check-in powered by facial recognition technology. With a key in hand, your app-ordered room service is delivered promptly by a robot.
Dimension Hospitality today outlined plans for the company to enter a new period of growth fueled by technology and new leadership following the passing of company founder and industry icon, Sam Friedman.
Les Roches is thrilled to announce the launch of its online Digital Certificate Programs in Spain. These dynamic programs, comprising four distinct pathways, offer participants a unique opportunity to acquire specialized skills and knowledge in the fields of hospitality, innovation and more generally in business management. The new Digital Certificate Programs will empower aspiring professionals and industry enthusiasts to excel in their careers, all while enjoying the flexibility of online learning.
Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce the return of the premier hospitality technology pitch competition Entrepreneur 20X (E20X) at three events in 2024. Startups will have the opportunity to present their cutting-edge platforms at HFTP’s inaugural Digital Horizons 360 (DH360) Symposium in Europe in February and at HITEC Dubai and HITEC North America in June. Applications to compete are now open.
Brittain Resorts & Hotels (BRH), the leading full-service hospitality management company in the Southeast, today introduced an industry-leading AI-driven business intelligence technology matrix, putting the company at the forefront of AI-led efforts within the industry. The move comes as BRH increases its service offerings as it expands further into third-party management for hotel owners seeking improved values and satisfaction measurements.
Amid ongoing labor concerns, airline and hospitality leaders leverage digital and technology solutions to enhance traveler experience.
Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce its new European event: Digital Horizons 360 Symposium (DH360). This invitation-only symposium will span over two-days, February 20-21, at the Palau de Congressos de Palma in Palma de Mallorca, Spain. DH360 is a non-sales event for hospitality leaders to participate in roundtable discussions on the technologies set to have the biggest industry impact in Europe. Co-located with DH360 will be HFTP’s Entrepreneur 20X start-up hospitality technology pitch competition, the first of three in 2024.
On Monday, 11th September, European hospitality leaders from different HSMAI Europe Advisory Boards discussed the opportunities to accelerate AI knowledge and integration to empower hotel professionals and enhance the guest experience. Finding the balance between man and machine – the AI sweet spot – is crucial to future-proofing the hotel sector, leveraging technology to empower talent and guests, while retaining the “heart of hospitality”.
Adam was featured in an interview in eHotelier’s recent Hospitality Technology Innovations Report.
As our industry and technology become more complex, clean data is critical. Managing a pricing strategy to drive REVPAR is only one layer to the equation. When a new system is implemented, the best outcome is an integration that allows for a holistic look at the new data available. Even with access to data, we must be wary of the accuracy to avoid a “garbage in, garbage out” scenario when deciding. The HSMAI Revenue Optimization Rising Leaders Council recently discussed this topic and brainstormed our top keys to good data.
Selina Hospitality PLC ("Selina"; NASDAQ: SLNA), the fast-growing lifestyle and experiential hospitality company targeting millennial and Gen Z travelers announced the launch of Grown.Global, an innovative platform designed to empower remote workers, entrepreneurs, students, and the broader business community. The platform offers a comprehensive array of resources such as courses, services, products, and job boards, all aimed at fostering innovation and personal development globally.
China leads the world in technological innovation, one of the most vibrant sectors within the country's thriving economy. As a leader in the hospitality industry, Accor recognizes the transformative power that digital technology can deliver for its guests, employees, and hotel owners. In 2021, Accor launched the Digital Factory China – an extension of the Group’s global Digital & Business Factory based in Paris, with a mission to deliver leading-edge solutions specifically for Chinese consumers.
AAHOA, the Asian American Hotel Owners Association, a leading innovator in the hospitality industry that represents 20,000 hoteliers, proudly endorses the findings of a recent study conducted by the University of Houston’s Conrad N. Hilton College of Global Hospitality Leadership. The study examined hotel guests' acceptance of artificial intelligence (AI)-based systems and how they are reshaping the industry.
In May 2023, three BOSC 6 students enrolled in EHL Hospitality Business School, namely Matei Testa, Timo Kaiser, and Sophia Schütte, were given the opportunity to attend the Hospitality Industry Technology Exposition and Conference (HITEC) in Dubai as part of EHL's Educational Travel Program. In the following blog post, they reflect on their journey and share valuable insights about the event.
The hotel business ecosystem is exceptionally complex: Brands, owners and operators all strive to maintain profitability in an inherently low-margin, highly competitive sector. The goal? To satisfy investors while also meeting — ideally, exceeding — guest expectations.
Four Seasons Resort Landaa Giraavaru in the Maldives recently unveiled its pioneering Hologram Room, presenting families with a captivating "underwater" experience featuring manta rays, without a drop of water in sight.
Business travel is the second highest expense for companies, coming in just behind payroll and perks. But how do these travel expenses and experiences differ between businesses? And what trends and behaviors are currently commonplace in business travel?
The hospitality industry is currently undergoing a digital transformation that is raising the bar for customer service. Modern guests are looking for a hotel experience that puts their needs first, starting with the selection of the destination. They crave novel experiences, expedient customer service, and the ultimate level of comfort, among other things. These expectations are ever-evolving, so hotel operators need to find ways to keep up.
Gone are the days when a good mastery of Powerpoint, Excel sheets, online meetings, and email was enough to succeed in a management role. In today’s workplace, digital leadership requires far more than digital literacy, it means being fluent and flexible in the digital sphere and having a fine-tuned set of technical and soft skills. As leadership roles continue to evolve rapidly, with digital technologies playing a crucial role, it’s important for managers and leaders to understand these skills and develop them proactively for future success.