Hilton Introduces the Hilton AI Planner, Advancing the Future of Curated Travel Discovery
Hilton's new AI-powered digital concierge uses conversational intelligence to help travelers discover destinations and compare properties on hilton.com.
Press Releases
Paathz, the AI-powered hiring platform built exclusively for hospitality, announces the appointment of Pranav Burnwal as its Chief Technology Officer
Burnwal, former CTO of Sustainiam, will lead development of Paathz's AI matching engine and hospitality-specific recruiting features.
Hospitality sector risks losing control over guests to Tech Giants: Hotelschool The Hague sounds alarm over ‘AI Power Gap’
Hotelschool The Hague research shows only 10% of Dutch hotels use AI structurally, warning the sector risks becoming 'sleeping utilities' controlled by tech platforms.
The AI Revolution is One Missile Away from a Global Blackout
A strike on UAE data center infrastructure highlights how concentrated AI and cloud computing creates critical vulnerabilities for hospitality operations worldwide.
When AI Laws Arrive at Check-In
The EU AI Act, Vietnam's AI law, and South Korea's regulations now require hotels to treat AI systems as auditable assets with transparency and oversight obligations.
Hotels Enter the Ask and Book Era as AI Reshapes Discovery, Distribution, and Operations, According to NYU SPS and BCG
NYU and BCG study reveals 37% of travelers use AI for trip planning while hotels face 65% staffing shortages and 11.2% labor cost increases in North America.
Wyndham Levels Up Group Travel with New End-to-End Booking and Management Tools
The platform powered by Groups360 offers real-time dashboards, customizable booking pages, and integration with hotel systems to reduce manual work for planners.
Fries with that? Ordering from AI linked to selecting more indulgent foods
Penn State study of 400+ participants found AI voice ordering increased indulgent food choices by 40% compared to human interaction due to mental fatigue.
Get Ahead of the Curve: AI, Jobs, and the Future of Hospitality
The author argues hospitality leaders should strategically integrate AI to handle transactional work while humans focus on emotional guest connections and high-touch service.
Inn-Flow Releases Industry Survey Findings: What Hoteliers Expect from AI in the Back Office
Survey of hotel leaders reveals strong interest in AI for reducing manual tasks and improving forecasting, with emphasis on transparency and human oversight in financial operations.
Mews reinforces position as hospitality's operating system
The PMS company raised $300M at a $2.5B valuation and now serves 15,000 properties across 85 countries with 55% SaaS growth.
Hospitality Net launches HN2026 on 23 February: New website experience and fully redesigned member dashboard
The upgrade includes AI-optimized content structure, rebuilt member dashboard, and new brand identity launching February 23.
Get On The Horse
Industry leaders must balance AI's transformative power with operational discipline and human oversight to win the competitive race ahead.
Radisson Hotel Group and Amadeus launch direct API connectivity to modernize hotel distribution
The partnership replaces traditional GDS protocols with real-time API integration, using AI-driven data mapping to improve booking efficiency for travel sellers.
HFTP Launches AI Council to Establish Industry Standards and Expertise
The council will develop ethical AI standards, host educational webinars, and serve as an unbiased resource for HFTP's global membership.
Best Western® Hotels & Resorts and Tripadvisor® Launch AI-Powered Trip Planning Experience to Help Soccer Fans Navigate 2026 Travel
Best Western partners with Tripadvisor to create an AI platform helping soccer fans book multi-city stays near 2026 World Cup venues across North America.
Accor leads hospitality innovation with the launch of its ALL Accor app in ChatGPT
Accor becomes one of the first hotel groups to integrate with ChatGPT, allowing guests to search and view rates using natural language in 20+ languages.
CIO Summit EMEA to Gather Hospitality Leaders for Strategic Technology Conversations, From HFTP and Hospitality Upgrade
HFTP and Hospitality Upgrade will host senior IT executives at W Amsterdam for strategic discussions on AI adaptation, sustainability tech, and regional technology leadership.
Hotel Owners at an AI Crossroads as Confidence and Growth Plans Hold Firm, Wyndham Owner Trends Report Finds
Survey of hundreds of hotel owners shows 98% have begun incorporating AI, but only 32% have embedded it across most operations, with data security and integration costs as top barriers.
Investment Program and Market Trends Are on the Agenda at the High-level 2026 Executive Vendor Summit, From HFTP and Hospitality Upgrade
The 2026 summit at Hilton Fort Worth targets C-level hospitality tech vendors with sessions on Web3, AI, and investment trends.