Opinion Articles

What is Leisure?

Jeremy McCarthy, Mandarin Oriental's former Group Director of Leisure, Spa & Wellness traces the philosophy behind "leisure" from Aristotle to modern hospitality, arguing free time is the industry's most meaningful product.

Sleep’s First Night Effect and Hotel Room Assignments

Sleep tourism is a very real trend. Working closely with hotel owners and executives to help ideate and set up sleep programs at hotels, one of the most common challenges that we have to overcome is limiting capex and opex so that the sleep program is both turnkey and easy to operationalize as well as acceptable to the guest’s price elasticity. Luckily, there’s a principle in sleep science that hotels can leverage to aid in guest’s sleep purely by better utilizing existing merchandizing and inventory systems.

Welltech Leaders and the Evolution of Personalized Multimodal Guest Experiences

The worlds of health and hospitality have been converging over the past two decades, and this trend will only accelerate as now-popular modalities like red light therapy, ice plunges, fitness programs and nutritious F&B menus gain adoption across the chain scale. While the next section addresses how this opportunity intersects with IT, what’s most important now in 2025 to consider is how all these new types of activities and experiences can be loaded into a CRM or CDP then transformed into recurring rooms and ancillary revenues.