Opinion Articles

From ROI to ROX

The whitepaper introduces a composite ROX/ROT/ROS metrics framework to measure well-being experiences across hospitality, replacing single-number ROI with KPIs spanning human outcomes, experience quality, business performance, and environmental impact.

What is Leisure?

Jeremy McCarthy, Mandarin Oriental's former Group Director of Leisure, Spa & Wellness traces the philosophy behind "leisure" from Aristotle to modern hospitality, arguing free time is the industry's most meaningful product.