Independent hotel management company Trilogy Hotels has commenced operations of the Mercure Penrith, a contemporary hotel adjacent to the Panthers Penrith Leagues Club. Together with the Club, Pullman Penrith and Western Sydney Convention Centre, this move builds a fully integrated sports, entertainment and accommodation precinct.
UN Tourism celebrated World Tourism Day 2025 in the historic city of Melaka, Malaysia, under the theme “Tourism and Sustainable Transformation.” This global Day of Recognition for the sector and its vital importance marked a pivotal moment in advancing tourism as a catalyst for positive change, resilience, and sustainable development worldwide.
The luxury hospitality environment is dynamic and often unpredictable, requiring leaders to navigate challenges, whether it's adjusting to changing guest expectations, managing a diverse team, or responding to unforeseen circumstances.
The decisive skill I feel separates a great GM is "managing the balanced scorecard" - enlivening employee engagement, amplifying the guest experience, and ensuring financial stability. Too often, the General Manager confuses what is truly important and relevant to the hospitality business.
For me, the role of a luxury hotel GM is first and foremost that of a balancing act. Depending on the context, whether corporate or private ownership, the GM must be able to adapt and understand stakeholders' expectations. They must be able to deal with ambiguity and create added value.
Strategic foresight distinguishes outstanding luxury hotel general managers from their peers. Empathy empowers a general manager (GM) to understand and anticipate the diverse needs of guests, staff, owners, and partners. In luxury hospitality, emotional connections are crucial; guests often remember how they felt during their stay far more than the details of their accommodations.
Regent Hong Kong mourns the passing of Mr. Robert H. Burns, the visionary founder of Regent International Hotels, whose pioneering spirit and unwavering dedication redefined luxury hospitality and indelibly shaped Regent Hong Kong into a global icon of elegance and sophistication.
Leading Independent Hotel management company, La Vie Hotels & Resorts, announced the acquisition of management rights for the former Rydges Norwest in the thriving Sydney Hills District business and residential area. The property has been rebranded under a white label as Visy Dior Hotels International.
The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) is delighted to announce that Mr William HEINECKE, Founder and Chairman of Minor International PCL, was inducted into the SHTM Gallery of Honour on 16 May 2025, the same day he was bestowed the esteemed SHTM Lifetime Achievement Award at a gala dinner held in his honour.
The iconic Sofitel and MGallery Collection brands within Accor’s Luxury & Lifestyle division have won a series of prestigious Tatler Best Vietnam 2025 awards, which recognise the country’s leading hotels, resorts, restaurants and bars.The Albion by Kirk Westaway, the casual British restaurant that opened in November 2024 at Hotel des Arts Saigon – MGallery Collection, was named as the “Restaurant of the Year” in the “Best-in-Class” category. This distinction affirms its status as the country’s first venue where diners can discover innovative takes on classic British cuisine. Nestled on this chic boutique hotel’s 23rd floor, with sweeping views of the Saigon skyline, this impressive culinary destination balances classic 1930s décor and creates modern dishes that highlight British flavours while embracing fresh, local ingredients from Dalat’s organic farms. The Albion by Kirk Westaway was also placed on the “Tatler Best 20 Restaurants” list.
Holiday Inn Chennai OMR IT Expressway is proud to announce that its General Manager, Mr. Divakar Shukla, has been recognized with two of the most prestigious honours in the hospitality industry, underscoring his outstanding leadership and dedication to excellence.
SYDNEY – Last year, JLL (NYSE: JLL) and Baker McKenzie published the Asia Pacific Hotel Management Agreements (HMAs) survey, the most comprehensive study of its kind in Asia Pacific. This data has now been used to prepare a further report devoted specifically to the Australian market and draws from 46 contracts entered into between the beginning of 2018 and the end of 2024. Most interestingly, there is clear evidence that the terms of Australian management agreements are more owner-friendly than elsewhere in Asia Pacific. The major differences as detected by the survey are:
HOTLIST Travellive Editor’s Picks is an annual event organized by Travellive Media Group to celebrate exceptional brands and individuals with outstanding contributions to the tourism and hospitality industry over the past year.
In the Chinese capital, UN Tourism Secretary-General Pololikashvili met with China's Minister of Culture and Tourism Sun Yeli to advance critical priorities across the global tourism agenda. These include positioning tourism within international development cooperation to promoting tourism education.
Raffe Hotels & Resorts, a well-established family-owned business with over 50 years of heritage in Fiji, has been honoured with the prestigious Fiji Business Excellence Prize Level Award for 2024.
Building on its strong growth, independent hotel management company Trilogy Hotels, has set its sights on the Darwin market, announcing today a significant partnership with the notable local family-run DCOH Group. This important deal will see Trilogy take charge of 417 rooms across three hotels, including Novotel Darwin CBD, Frontier Hotel Darwin and Smith Hotel Darwin.
Trilogy Hotels broadens its portfolio in the West, announcing three new signings with Novotel Sydney Parramatta, Mercure Sydney Parramatta and Leura Gardens Resort.
Pan Pacific Hotels Group debuts in Kyoto with the signing of a strategic partnership with Tokyu Hotels following the launch of BELLUSTAR TOKYO, A Pan Pacific Hotel and HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel, both located in Shinjuku, Tokyo last year.
Capstone Hotel Management, New Zealand’s leading and 100 per cent locally owned and operated white-label hotel management company, is celebrating ten years of remarkable growth. This milestone coincides with new strategic partnerships, property openings, and the establishment of a second office in Auckland.
Trilogy Hotels and Panthers Group have signed a milestone management agreement where Trilogy Hotels will oversee operations for the five-star Pullman Sydney Penrith. Forming part of a $110m investment from the Panthers Group, the newly-built 153-room Pullman Sydney Penrith opened in August 2023, marking a significant moment for Western Sydney, as Penrith’s first five-star hotel. The hotel has an existing franchise agreement with Accor.Panthers Group is one of Australia’s largest entertainment groups with over 125,000 members across five licensed premises and employs 650 staff. The Group owns the premiership-winning Penrith Panthers NRL Team.
Three of Australia’s top hospitality innovators have launched a new venture poised to advance the hotel industry in Australia and New Zealand. Scott Boyes, Tony Ryan and Grant Alchin are combining their hospitality experience to deliver hotel owners and hotel brands an alternative way to run their business, where all parties are playing to their strengths.
Two of Hong Kong’s hotels have been named the “world’s best.” The Hong Kong Tourism Board (HKTB) congratulates Rosewood Hong Kong and The Upper House for coming second and fourth respectively in the inaugural “2023 World’s 50 Best Hotels.” Rosewood Hong Kong has also been named Asia’s Best Hotel. This makes Hong Kong the only city in the world with two hotels ranked among the top 5 and demonstrates the city's top-tier hospitality experience to the world.