Operations & Strategy

I have personally worked with a couple of third parties in the past, one that managed only the hiring process and the payroll portion, and one that actually managed the operations - under my team's supervision. I don't think it's fair giving an opinion based only on two precedents, but I can share I remember my experience when outsourcing operations as a challenging one.

I believe that outsourcing businesses are only better at managing housekeeping operations because we invest and focus on this one department wholly and solely. Like so many things in life, when you gather the team and concentrate all your efforts towards making something better and more efficient you tend to get better results.

In my experience, outsourcing your housekeeping is good if you can use it on a variable basis to cover peaks and reduce fixed costs or if it gives you flexibility in a heavily unionised environment. Rarely does outsourcing save money, and it tends to be more expensive.