Sustainability

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Ten Percent of the Products Consumed at RIU’s Hotels in The Balearic Islands are Locally Produced

In just two years, RIU Hotels & Resorts has doubled the amount of local products used at its hotels in the Balearic Islands. This figure stood at 5.7% in 2023, before increasing to 7% in 2024 and reaching 10% in 2025. This amount is calculated as a percentage of the hotels’ total spending and represents a significant milestone for the chain, which intends to continue increasing the proportion of local products used in the coming years as part of its Proudly Committed sustainability strategy, supporting the community and reducing the company’s scope 2 carbon emissions.

Accor launches new White Paper on Sustainable Development in Greece

Accor proudly announces the launch of its white paper, Sustainable Expansion of Greek Tourism, an industry report exploring how sustainability can drive long-term growth and resilience in Greece’s tourism sector. In 2024, Greece welcomed a record-breaking over 35 million international visitors, reaffirming its status as one of the world’s top travel destinations.

Increasing visibility of sustainability attributes and performance helps

The role of sustainability information in business travel is increasingly critical, particularly for hotel groups like Radisson Hotel Group, as corporate clients prioritize sustainability in their procurement processes. A growing requirement for sustainability data in corporate RFPs significantly impacts the competitiveness of hotels. Without rigorous sustainability information, hotels risk losing business from clients who now demand verified and transparent sustainability commitments. However, a crucial question remains: how trustworthy is the data if it lacks independent verification? Until sustainability claims are screened or mandated for verification, their reliability remains questionable.

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A story of change | Mitsis Group's Sustainability & CSR Report 2023

As we reflect on another year of dedication to sustainable growth and responsible hospitality, I am proud to present our 2023 Sustainability & CSR Report. At Mitsis Group, our commitment to excellence goes hand in hand with our unwavering dedication to sustainability, social responsibility, and ethical governance. This year, we have continued to make significant strides in our efforts to create a positive impact on the environment, empower our communities, and ensure that our guests can travel sustainably.

Auditing Hotels: A Specialized Approach

Auditing hotels involves a unique set of tasks distinct from other types of audits. Certifications may encompass various departments, including Human Resources, Purchasing, Legal, Food & Beverage (F&B), Maintenance, Excursions, Housekeeping, Front Desk, Training, and Meetings, Incentives, Conferences, and Exhibitions (MICE).   To effectively conduct these audits, an auditor must possess extensive knowledge of hotel operations. This includes an understanding of the dynamics between services and the complexities of both horizontal and vertical management. The primary role of the auditor is to gather evidence to ensure that the hotel complies with established standards. While some evidence can be visually assessed, many aspects require in-depth discussions to accurately evaluate the level of commitment from the staff. This necessitates strong interpersonal skills to gain the trust of the team and elicit an honest portrayal of the hotel's operations. The technical component of the audit is crucial, as it constitutes a significant portion of sustainability certifications for hotels. Auditors must acquire knowledge in areas such as HVAC systems, thermodynamics, water and wastewater management, energy efficiency, health and safety protocols, and chemical storage. Currently, there is no academic curriculum that provides the comprehensive knowledge and skills required for hotel auditors. As a result, many auditors must rely on self-directed learning or their personal experience within the hospitality industry to conduct effective audits. With the increasing demand for hotel certifications, there is a pressing need to establish structured support for auditors specializing in the hospitality sector. The credibility of certifications rests on the qualifications of the professionals conducting the audits. It is essential that auditors are equipped with the necessary expertise to meet and exceed the expected standards.

Pathway to impact

Verification and certification on hotel sustainability are a key element the success of a property's pathway to net zero and net positive impact. Hotels under the brand umbrella of Radisson Hotel Group are required to complete the online verification process of Hotel Sustainability Basics and / or be certified by a leading hotel eco-label. Quality is defined by the transparency of the program, regular audits conducted by well-trained auditors and third-party verification. It is also a great differentiator.

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