Supercity Aparthotels MD Philip Houghton shares how a six-month PMS selection process, including input from institutional lenders, led to a migration that unlocked faster adoption of new technology partners.
A hospitality executive argues that hotels must build AI-ready operations now, ahead of AGI, using a four-dimension framework called PHAL that unifies Performance, Profit, Preference, and People.
The GM of The Gallivant, a MICHELIN-key boutique hotel in East Sussex, explains how independents can outmaneuver chains using agile tech stacks, AI tools, and fast iteration cycles.
Mews announced five new native features at Unfold 2026 in Amsterdam: guest messaging, workflow automations, BI dashboards, integrated RMS, and accounting, all sharing one data model and UI.
The article argues that deploying networks of specialized AI agents across scheduling, pricing, maintenance, and guest services could lift hotel GOP margins by 19–25%, offering a structural edge for early movers.
Holiday Inn Kenilworth deployed Eccobell's AI voice agent, cutting reception calls by over 80% in the first week, with upsell commissions now exceeding the technology's cost.
Davy and Jill reflect on Mews Unfold 2026 in Amsterdam, weighing AI's promise to free staff for human connection against the industry's oldest unsolved frustration: recognising returning guests at check-in.
Mews Founder Richard Valtr previews Unfold 2026, a 700-hotelier event in Amsterdam on May 27, focused on redefining the hotel operating model around AI, finance automation, and connected ecosystems.
The travel industry's AI conversation at ITB Berlin 2026 moved beyond hype toward practical maturity and real-world applications.
Key hospitality technology trends from FITUR 2026 include integrated platforms, AI-driven personalization, guest feedback as revenue input, and collaboration over competition.
Austrian hoteliers at the ÖHV Congress revealed a gap between AI promises and operational reality, with bureaucracy and staff shortages hampering digital transformation efforts.
Expedia executive Elisa Ragno discusses AI's impact on hospitality and the balance between technology and human connection in guest services.
The French hospitality industry is at a crossroads. Between stricter regulations, rising operational costs, and increasing guest demands, hotels across France are under pressure to evolve. At FHT Paris 2025, industry leaders gathered to explore how Digital Transformation is transforming hospitality operations, moving beyond buzzwords and into real-world impact.
Inflation has been inescapable during the past 12 months, and the hotel industry has been one of the worst affected sectors in the UK. Recent data has shown that the average price of a night in a hotel has gone up by as much as 12.1% in the past year, with further price rises predicted. Against the backdrop of the cost-of-living crisis, which is already squeezing consumers on all fronts, right now hotel managers are faced with the challenge of convincing people to book a stay at their hotel at an increased cost.
It's in human nature to become defensive every time that we feel threatened. Evolutionarily, this strategy has had a positive outcome for us because we have survived and prospered. However, in the context of doing business, playing safe and not considering the changes occurring in the ecosystem where you are operating has not always resulted in success, especially nowadays when disruptive innovations transform the world and the way we live.
According to The Treasury, UK diners used the government's "eat out to help out" scheme more than 10.5 million times in its first week. And early indications are that this scheme, combined with the recent warm weather, has had an immediate effect in driving an increase in footfall to restaurants, cafes, and pubs during the early to mid-week period- typically the quietest days.
We have a confirmed re-opening date for hospitality! 4th of July in England, while Northern Ireland can re-open from the 3rd of July, and Scotland on the 6th for outside venues and 15th for indoor spaces. Wales, meanwhile, are yet to confirm their decision but we can presume it won't be far behind. This means then that it's all hands on deck for those who are set to take advantage of being able to welcome guests back.
I have had the pleasure of a front row seat at a very special panel discussion. The hospitality industry's top tech executives got together at HITEC Amsterdam today to discuss artificial intelligence (AI) and voice recognition. The challenge: to make sense of all of the changes happening in information technology and articulate value-adding solutions for the hospitality industry. How do we turn a land of confusion into a land of opportunity? The panelists had a few secrets to share.
The "waters" in the hotelier business are never still. Getting the best and most astounding wave is everyone's fantasy in this industry. Because of Hotel technology innovation, today, everybody has the chance to do so.
Well, it seems that millennials are here to destroy everything after all. I'm just joking; this generation is very focused on changing things and it's usually for the better. The reason why millennials get a bad rep is due to the fact that many industries have a problem attending to the standards and priorities that this generation has. Millennials are not afraid to ask difficult questions in the workplace and they will complain if they feel mistreated in any situation.