Marriott Hotels Introduces Day Use Rooms as Demand Grows for Flexible, Private Spaces in London
Five Marriott properties across London now offer day use rooms for guests needing a private space to work, rest or refresh without an overnight booking.
Operations & Strategy
Adopting Enhanced Cultural Intelligence in Swiss Hospitality
EHL research based on executive interviews finds Swiss hotels lack structured cultural intelligence training, leaving staff unprepared for growing Indian, Middle Eastern, and Asian guest segments.
Two years on: HOSPA’s tips and troncs guide sets out clear advice for hospitality businesses in the UK
HOSPA has published a practical guide on the Employment (Allocation of Tips) Act 2023, covering troncs, written policies, record keeping, tax, VAT, and agency worker inclusion for UK hospitality operators.
Recent Appointments
View AllNon-negotiable guests safety
Andrew Evans of Keystep Solutions leads a roundtable discussion in Stratford-Upon-Avon where hoteliers share protocols for keeping guests safe following a high-profile Travelodge incident.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Why luxury hotels should focus on revenue, not cost-cutting
Revinate's Dylan Cole and De L'Europe Amsterdam's Robert-Jan Woltering argue that luxury hotels risk brand erosion through cost-cutting, and should prioritize top-line revenue growth across all profit centers.
Dylan Cole in conversation with Karen Stephens
Rethinking the playbook: how one hotelier cut services, and won profit
Dorchester hotel owner Tudor Hopkins increased operating profits from 8% to 26% by eliminating F&B services and reducing OTA bookings from 60% to 25%.
Inside the Paradores Approach to Guest Experience
Paradores integrates heritage authenticity with data-driven guest experience management, achieving an NPS near 65 while investing €300 million in modernization.
Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji
Lessons in seasonality from a hotel made of ice
Arctic SnowHotel in Rovaniemi operates just 3.5 months annually but maintains year-round profitability through strategic planning and technology that works in sub-zero temperatures.
By Sarah Johnson, Senior Copywriter, Mews
What does ‘family focused’ really mean in a hotel? A General Manager’s inside secrets
Byron Fiddler of Luxury Family Hotels shares operational strategies including pre-arrival guest contact, integrated childcare, family-inclusive spa access, and specialized dining arrangements.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Around the World in Hotels: Spotlight on Denmark
When traveling through Denmark, you quickly notice that the hotel experience reflects the country’s values and culture in some surprising ways:
Initial franchise agreement signed for two properties in Austrian alpine resort
Safestay (AIM: SSTY), one of Europe’s largest hostel groups, is pleased to announce the signing of its first franchise agreement as the Group continues to execute against its growth strategy which includes delivering capital-light expansion opportunities.
BWH Hotels GB reports seven per cent revenue bump in 2025 half-year results
BWH Hotels GB has reported a seven per cent jump in revenue in the first half of 2025 with leisure groups and MICE bookings two of the key drivers.
800,000 Guests Rate Paris Hotels in the First-Ever Complete Citywide Ranking
Paris, the global capital of tourism, prestige, and hospitality, finally receives the landmark hotel ranking it truly deserves — built solely on the voices of over 800,000 guests.
Kempinski Hotels Sign Landmark Agreement to Manage Nymphenburg Palace Royal Residence
Heralding the beginning of a new era, Kempinski Hotels have signed a landmark agreement to manage the Nymphenburg Palace Royal Residence. In partnership with HRH Prince Luitpold von Bayern and the Royal Family of Bavaria, Kempinski will manage the private residence exclusively from 1 March, 2025.
Casa Brera, a Luxury Collection Hotel, Milan Debuts in the Capital of Culture and Fashion: A Masterpiece of Italian Design, Curated by Michelin-Starred Chefs and Unrivaled Luxury Hospitality
The Luxury Collection, part of Marriott International's portfolio of over 30 extraordinary hotel brands, announces that, as of today, Casa Brera, a Luxury Collection Hotel, Milan, following its recent opening in Autumn, joins the prestigious The Luxury Collection brand.
LGBTQ+ Tourism at ITB Berlin 2025: A growing presence and new impetus
From 4 to 6 March 2025, ITB Berlin is presenting an even larger and more diverse LGBTQ+ Tourism Pavilion in Hall 4.1, underlining the growing interest in and importance of the LGBTQ+ tourism market. Numerous new exhibitors and prestigious events such as the Gender Equality Award, as well as a new A3M survey and fascinating panel discussions at the Educational Hub and ITB Berlin Convention round off the show.
91% of hoteliers surveyed say budget will cause soaring costs
A new survey revealed that 91 per cent of hoteliers say costs have surged since the Autumn Budget, with six out of 10 reporting a hike of more than 20 per cent.
Driving resilience in Swiss tourism: Data smart innovation for SMEs
Dr. Meng-Mei Maggie Chen (Assistant Professor of Marketing) and Amélie Keller (Flagship Resilient Tourism Coordinator), offer insights into their collaborative work with Nyon Région Tourisme and Blent Hospitality Business Intelligence.
Choice Hotels Expands In Spain With Faranda Hotels & Resorts Agreement
Choice Hotels EMEA and Faranda Hotels & Resorts have signed a new long-term strategic agreement that will see Choice Hotels expand its Spanish portfolio through the addition of eight properties, comprising more than 700 rooms.
Spain's Malaga to ban new holiday flat permits in 43 neighbourhoods
Malaga will ban new short-term tourism rentals in 43 neighbourhoods of the city, the latest step taken by Spanish authorities to address residents' concerns that they are being priced out of the property market by the booming tourism business.