Operations & Strategy Europe Podcasts

June 15

Non-negotiable guests safety

Andrew Evans of Keystep Solutions leads a roundtable discussion in Stratford-Upon-Avon where hoteliers share protocols for keeping guests safe following a high-profile Travelodge incident.

Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd

Stratford-upon-Avon, United Kingdom

Podcast

June 1

Why luxury hotels should focus on revenue, not cost-cutting

Revinate's Dylan Cole and De L'Europe Amsterdam's Robert-Jan Woltering argue that luxury hotels risk brand erosion through cost-cutting, and should prioritize top-line revenue growth across all profit centers.

Dylan Cole in conversation with Karen Stephens

Amsterdam, The Netherlands

Podcast

March 18

Inside the Paradores Approach to Guest Experience

Paradores integrates heritage authenticity with data-driven guest experience management, achieving an NPS near 65 while investing €300 million in modernization.

Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji

Spain