The Unlock Futures alliance, convened by The Bicester Collection with WTTC, ECPAT and the UN, has launched an Action Paper giving hotels, airlines and tour operators a practical CARE-ACT-SCALE framework to embed child protection into operations.
Crowne Plaza Newcastle generated over £20,000 in ancillary revenue and scaled guest communication using Canary's messaging and dynamic upsell tools after switching to self-management.
Mercure Sheffield Kenwood Hall shows how a branded hotel can embed local identity through design, history and community ties without sacrificing brand consistency.
An intern at GRACE La Margna, St. Moritz examines whether commission-based upselling incentives motivate genuine service or just sales, and how to design systems that reward both.
Eklo Hotels migrated all ten French properties to Apaleo's API-first PMS in five months, recovering over 738 hours of staff time in June 2025 alone through automated reservations, payments, and reporting.
Glasgow Marriott Hotel achieved 24% room service revenue growth and 23% order volume increase year-on-year after deploying IRIS mobile ordering, with 80% of room service orders now placed via the platform.
Minor Hotels' nhow brand launches a certified gaming and esports ecosystem across 8 European properties, with Gaming Rooms, Studios, and portable Gaming Suitcases, and further expansion planned for 2027.
Champneys Eastwell Manor GM James McComas shares how he manages a 500-year-old Grade II listed hotel, balancing sinkholes, specialist maintenance, mixed guest audiences, and commercial growth.
Champneys Eastwell Manor GM James McComas shares candid insights on managing a Grade II listed estate in Kent, from sourcing traditional craftsmen to staffing a specialist spa and scaling for large events.
The WTTC 26th Global Summit, themed "FUTU[RE]SET", takes place 7–9 October 2026 in Valletta, Malta, with 1,000+ delegates and former Canadian PM Justin Trudeau as headline speaker.
Sallés Hotels deployed Dayuse across six Spanish properties on a commission-only model, generating hundreds of extra bookings monthly from local leisure guests and international transit travellers with no added staff or overnight booking impact.
A London roundtable podcast featuring Jo Morgan of Meliora Consultancy covers British guest expectations, the staycation boom, and balancing operational growth with team wellbeing.
A podcast episode covering countryside resort strategy, including event management, AI-driven guest messaging, upselling best practices, and spa revenue capture for UK country house hotels.
Kings Court Hotel owner Harpreet Singh shares how he revived a struggling UK property by prioritising operational basics, a full team overhaul, and repositioning the hotel pub as a local destination.
Glasgow Marriott deployed IRIS Mobile Ordering and Digital Guest Directory, achieving 24% revenue growth and 23% order volume increase, with 80% of room service orders now placed digitally.
A roundtable discussion prompted by the Travelodge assault case examines how hotels must balance frictionless guest journeys with security, arguing that staff empowerment and ID verification are essential safeguards.
Sunborn London GM Francisco Ventura cut check-in time from 8 to 1 minute by shifting registration and payments to pre-arrival, freeing staff to focus on genuine guest interactions.
A hospitality educator argues that traditional hotel org charts fragment guest value across siloed departments, and proposes practical steps including RevPAG tracking, cross-functional teams, and realigned incentives.
Three European hoteliers share how they eliminated or reinvented the front desk, with approaches ranging from full automation at Limehome's 13,000 rooms to a human-first model at a 14-room property outside Amsterdam.
Using Hôtel de Paris Monte-Carlo as a case study, the piece argues that heritage hotels compete not on amenities alone but on their ability to turn history, location, and culture into a distinctive, irreplicable guest identity.