Success story: The Coaching Inn Group
Access Hospitality details its 20-year partnership with the 43-property Coaching Inn Group, covering PMS, procurement, Wi-Fi marketing, and table management under a unified account model.
News
Elevating the Swiss Resort Experience With Canary and Protel at Bergwelt Grindelwald
Bergwelt Grindelwald deployed Canary's guest management suite with Protel PMS, saving 25+ staff hours monthly and generating over CHF 500,000 in upsell revenue since November 2024.
From Long Lines to Warm Welcomes: How Mangia's Modernized the Guest Journey With Canary
Mangia's 16-property Italian group cut check-in time by 10 minutes per guest and unlocked net-new revenue by deploying Canary's mobile check-in, AI messaging, and dynamic upsell tools.
HA Hoteles: Building the smart hotel around smarter operations
HA Hoteles replaced a fragmented multi-vendor tech stack with Cloudbeds, saving roughly €200 per property per month and cutting daily guest communication workload by two hours at its 36-room Madrid property.
How Holiday Inn Paris — Gare de Lyon Bastille Unlocked an Extra €2K in Monthly Revenue
Holiday Inn Paris Gare de Lyon Bastille generates €2K monthly in upsell revenue and reclaims significant staff time after deploying Canary Technologies' full guest management suite.
405 rooms, zero doubts: How Vegas Resort is building the future of hospitality with Cloudbeds’ Open API
Vegas Resort in Malta built a 41-module custom operational platform using Cloudbeds' Open API, cutting housekeeping prep from 3 hours to 15 minutes and check-in time from 5 minutes to 90 seconds across a 405-room property.
Celebrating Hospitality Excellence: 2026 GuestRevu GREAT Awards Europe, America & APAC Winners Announced
GuestRevu's GREAT Awards, based on 85,000+ reviews from 750+ properties across 60 countries, named winners across Europe, Americas, and APAC at a London ceremony.
Making Time for People in Luxury Hospitality
Rosewood Villa Magna MD Friedrich von Schönburg shares how AI, messaging, and local culture can free staff to focus on the human connections that define luxury service.
Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji
How Galleria Vik Milano Generated Nearly €35,000 in Annual Upsell Revenue Through an Elevated Guest Experience
Galleria Vik Milano used Canary Technologies' upsell and mobile check-in tools to generate nearly €35,000 in annual ancillary revenue while freeing staff to deliver more personalized service.
Unlock Futures Alliance Launches Practical Guide to Protect Children Across Travel, Leisure and Entertainment
The Unlock Futures alliance, convened by The Bicester Collection with WTTC, ECPAT and the UN, has launched an Action Paper giving hotels, airlines and tour operators a practical CARE-ACT-SCALE framework to embed child protection into operations.
How Crowne Plaza Newcastle Captures New Revenue and Scales Guest Communication With Canary
Crowne Plaza Newcastle generated over £20,000 in ancillary revenue and scaled guest communication using Canary's messaging and dynamic upsell tools after switching to self-management.
How a branded hotel captures its local identity
Mercure Sheffield Kenwood Hall shows how a branded hotel can embed local identity through design, history and community ties without sacrificing brand consistency.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Hotel Upselling: Motivating Employees to Sell More or Serve Better?
An intern at GRACE La Margna, St. Moritz examines whether commission-based upselling incentives motivate genuine service or just sales, and how to design systems that reward both.
Eklo Hotels and Apaleo: growing with the group
Eklo Hotels migrated all ten French properties to Apaleo's API-first PMS in five months, recovering over 738 hours of staff time in June 2025 alone through automated reservations, payments, and reporting.
The Glasgow Marriott Hotel achieves 24% room service revenue growth through IRIS mobile dining
Glasgow Marriott Hotel achieved 24% room service revenue growth and 23% order volume increase year-on-year after deploying IRIS mobile ordering, with 80% of room service orders now placed via the platform.
nhow Hotels & Resorts Unveils ‘GAME:NXT by nhow’ Across Europe
Minor Hotels' nhow brand launches a certified gaming and esports ecosystem across 8 European properties, with Gaming Rooms, Studios, and portable Gaming Suitcases, and further expansion planned for 2027.
Managing historic properties with confidence
Champneys Eastwell Manor GM James McComas shares how he manages a 500-year-old Grade II listed hotel, balancing sinkholes, specialist maintenance, mixed guest audiences, and commercial growth.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Challenges in a historic house hotel
Champneys Eastwell Manor GM James McComas shares candid insights on managing a Grade II listed estate in Kent, from sourcing traditional craftsmen to staffing a specialist spa and scaling for large events.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
WTTC Announces Right Honourable Justin Trudeau as Headline Speaker for Malta Global Summit
The WTTC 26th Global Summit, themed "FUTU[RE]SET", takes place 7–9 October 2026 in Valletta, Malta, with 1,000+ delegates and former Canadian PM Justin Trudeau as headline speaker.
Sallés Hotels × Dayuse: Turning Empty Daytime Hours into Pure-Margin Revenue
Sallés Hotels deployed Dayuse across six Spanish properties on a commission-only model, generating hundreds of extra bookings monthly from local leisure guests and international transit travellers with no added staff or overnight booking impact.