A London roundtable podcast featuring Jo Morgan of Meliora Consultancy covers British guest expectations, the staycation boom, and balancing operational growth with team wellbeing.
A podcast episode covering countryside resort strategy, including event management, AI-driven guest messaging, upselling best practices, and spa revenue capture for UK country house hotels.
Kings Court Hotel owner Harpreet Singh shares how he revived a struggling UK property by prioritising operational basics, a full team overhaul, and repositioning the hotel pub as a local destination.
Glasgow Marriott deployed IRIS Mobile Ordering and Digital Guest Directory, achieving 24% revenue growth and 23% order volume increase, with 80% of room service orders now placed digitally.
A roundtable discussion prompted by the Travelodge assault case examines how hotels must balance frictionless guest journeys with security, arguing that staff empowerment and ID verification are essential safeguards.
Sunborn London GM Francisco Ventura cut check-in time from 8 to 1 minute by shifting registration and payments to pre-arrival, freeing staff to focus on genuine guest interactions.
A hospitality educator argues that traditional hotel org charts fragment guest value across siloed departments, and proposes practical steps including RevPAG tracking, cross-functional teams, and realigned incentives.
Three European hoteliers share how they eliminated or reinvented the front desk, with approaches ranging from full automation at Limehome's 13,000 rooms to a human-first model at a 14-room property outside Amsterdam.
Using Hôtel de Paris Monte-Carlo as a case study, the piece argues that heritage hotels compete not on amenities alone but on their ability to turn history, location, and culture into a distinctive, irreplicable guest identity.
Five Marriott properties across London now offer day use rooms for guests needing a private space to work, rest or refresh without an overnight booking.
EHL research based on executive interviews finds Swiss hotels lack structured cultural intelligence training, leaving staff unprepared for growing Indian, Middle Eastern, and Asian guest segments.
HOSPA has published a practical guide on the Employment (Allocation of Tips) Act 2023, covering troncs, written policies, record keeping, tax, VAT, and agency worker inclusion for UK hospitality operators.
Andrew Evans of Keystep Solutions leads a roundtable discussion in Stratford-Upon-Avon where hoteliers share protocols for keeping guests safe following a high-profile Travelodge incident.
Revinate's Dylan Cole and De L'Europe Amsterdam's Robert-Jan Woltering argue that luxury hotels risk brand erosion through cost-cutting, and should prioritize top-line revenue growth across all profit centers.
Dorchester hotel owner Tudor Hopkins increased operating profits from 8% to 26% by eliminating F&B services and reducing OTA bookings from 60% to 25%.
Paradores integrates heritage authenticity with data-driven guest experience management, achieving an NPS near 65 while investing €300 million in modernization.
Arctic SnowHotel in Rovaniemi operates just 3.5 months annually but maintains year-round profitability through strategic planning and technology that works in sub-zero temperatures.
Byron Fiddler of Luxury Family Hotels shares operational strategies including pre-arrival guest contact, integrated childcare, family-inclusive spa access, and specialized dining arrangements.
When traveling through Denmark, you quickly notice that the hotel experience reflects the country’s values and culture in some surprising ways:
Safestay (AIM: SSTY), one of Europe’s largest hostel groups, is pleased to announce the signing of its first franchise agreement as the Group continues to execute against its growth strategy which includes delivering capital-light expansion opportunities.