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Case Studies

EuropeOperations & Strategy
How Crowne Plaza Newcastle Captures New Revenue and Scales Guest Communication With Canary
Case Study
3 days ago

How Crowne Plaza Newcastle Captures New Revenue and Scales Guest Communication With Canary

Crowne Plaza Newcastle generated over £20,000 in ancillary revenue and scaled guest communication using Canary's messaging and dynamic upsell tools after switching to self-management.

Canary Technologies
Canary Technologies
Newcastle Upon Tyne, United Kingdom
Eklo Hotels and Apaleo: growing with the group
Case Study
October 7

Eklo Hotels and Apaleo: growing with the group

Eklo Hotels migrated all ten French properties to Apaleo's API-first PMS in five months, recovering over 738 hours of staff time in June 2025 alone through automated reservations, payments, and reporting.

Apaleo Gmbh
Apaleo GmbH
France
The Glasgow Marriott Hotel achieves 24% room service revenue growth through IRIS mobile dining
Case Study
October 6

The Glasgow Marriott Hotel achieves 24% room service revenue growth through IRIS mobile dining

Glasgow Marriott Hotel achieved 24% room service revenue growth and 23% order volume increase year-on-year after deploying IRIS mobile ordering, with 80% of room service orders now placed via the platform.

Iris Software Systems
IRIS
Glasgow, United Kingdom
Case Study: Sallés Hotels × Dayuse
Case Study
September 7

Sallés Hotels × Dayuse: Turning Empty Daytime Hours into Pure-Margin Revenue

Sallés Hotels deployed Dayuse across six Spanish properties on a commission-only model, generating hundreds of extra bookings monthly from local leisure guests and international transit travellers with no added staff or overnight booking impact.

Download (47)
Dayuse.com
Spain
Tudor Hopkins rethought the hotel for profitability
Case Study
May 5

Rethinking the playbook: how one hotelier cut services, and won profit

Dorchester hotel owner Tudor Hopkins increased operating profits from 8% to 26% by eliminating F&B services and reducing OTA bookings from 60% to 25%.

Hoteliers Voice Podcast Haynes Marcoms Ltd
Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Dorchester, United Kingdom

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HN Original
World Panel

Outsourced housekeeping - the panacea to all our housekeeping woes?

Soenke Weiss
By Soenke Weiss
Expert Views (6)
Silvia Kirkland Zese
Silvia Kirkland Zese

I have personally worked with a couple of third parties in the past, one that managed only the hiring process and the payroll portion, and one that actually managed the operations - under my team's supervision. I don't think it's fair giving an opinion based only on two precedents, but I can share I remember my experience when outsourcing operations as a challenging one.

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Head of Research, Les Roches
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Chirag Patel
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