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Explainer Articles

HN Original
Explainer Technology

Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams

A guest walks up to the front desk. The receptionist glances at the screen and already knows the guest prefers feather pillows, skipped housekeeping during their last three stays, and charged over $600 in spa and F&B services the last time they were here. Housekeeping’s mobile device pings with an early arrival request. Meanwhile, the marketing team receives a real-time trigger to offer the guest a spa voucher tailored to their usual treatment. All of this happens without a single email, phone call, or Slack message.

By Michael Heinze, Chief Architect, Shiji
HN Original
Explainer Sales & Marketing

Beyond points: Building a customer loyalty strategy that drives direct revenue

True hotel customer loyalty reveals itself in moments like this: A guest walks into your lobby after a long day of travel, and your front desk agent greets him by name, Welcome, Mr. Johnson! It’s so nice to have you back for a third visit with us. Would you like me to send up a late-night snack? Maybe a slice of that chocolate cake you loved last time?

By Karen Stephens, Chief Marketing Officer, Revinate, Inc.
HN Original
Explainer Technology

How Unified Systems Supercharge AI in Modern Hotel Operations

AI isn’t magic. Rather, it’s pattern recognition at scale. And like any pattern recognition system, its output is only as good as its input. Which is why AI’s promise of personalized experiences, automated service flows, real-time recommendations often fall flat in fragmented tech environments. If your PMS, POS, CRM, and housekeeping tools aren’t talking to each other, then your AI is only guessing.

By Steven Hopkinson, Senior Vice President for Asia Pacific and the Middle East, Shiji
HN Original
Explainer Technology

From Crown Jewels to Compliance: 5 Ways to Buid a Cyber‑Resilient Hotel Tech Stack

Picture a scenario where a hacker poses as an employee and tricks IT support into resetting credentials, bypassing multi-factor authentication and gaining access to core systems. That’s exactly what happened to one of the world’s leading casino brands in 2023, when a social engineering attack brought down everything from check-in kiosks to room keys and slot machines. Operations were disrupted for over a week, costing the company more than $100 million in lost revenue and leading to a $45 million class-action settlement.

By Aleksander Ludynia, Chief Security Officer, Shiji
HN Original
Explainer Technology

From Guests to Data to Dollars: 5 Ways Unified Hotel Tech Boosts Revenue and Loyalty

Imagine this: A guest walks into your hotel. The front desk greets them by name, already knows they prefer a room away from the elevator, and offers a complimentary drink, the same cocktail they ordered at your rooftop bar during their last stay. At breakfast the waiter suggests asks if the guest wants the usual omelet or the menu to try something new, and at checkout, they’re offered a late checkout because their flight doesn’t leave until 8 p.m.

By Wolfgang Emperger, SVP For Europe, Africa, And UK & Ireland, Shiji
HN TV
Explainer Technology

Agentic AI: What It Is, How It’s Different, and Why It Matters in Hospitality

When we say “AI agents,” we're not talking about the suit-wearing, memory-wiping types from Men in Black, but these new agents might be just as transformative. In the world of hotel tech, AI agents are emerging as intelligent, task-driven assistants that work behind the scenes to simplify operations, boost efficiency, and create better guest experiences. Instead of battling aliens, these agents are here to tackle fragmented systems, reduce manual workloads, and unlock a smarter, more connected future for hospitality. And unlike the old “app-for-everything” approach, agentic AI offers a more agile, scalable way to run your hotel.

By Henri Roelings, Founder, Hospitality Net
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The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter. 
Mews
Explainer Sales & Marketing

What is GOPPAR? How can it benefit your hotels?

One of the hospitality industry’s key bottom-line metrics, gross operating profit per available room measures the relationship between hotel revenues and expenses. In general, the better you understand GOPPAR, the better you will be at turning revenue into profit. That is why it is important to benchmark your GOPPAR, along with the other key P&L metrics, on a consistent basis.

CoStar
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Explainer Technology

Three Real-World Examples of How AI Can Streamline Hospitality Workflows

Over the last few years, the two things the hospitality industry has learned to count on are uncertainty and change. As a result, organizations need adaptability and resilience to navigate this highly dynamic world, and their people are the foundation for both. As environments change, so do business priorities, and effective organizations will position their people to adapt on the fly.

Jason Bryant
By Jason Bryant, Vice President Strategic Growth Initiative, Oracle Hospitality
Explainer Operations & Strategy

What is Doxing?

Imagine someone putting your personal information out online for thousands of strangers to see—your home address, phone number, even details about your family members or workplace. This invasive practice, known as doxing, has become a significant concern in the digital age. It’s not just about privacy anymore; it’s about the potential for real-world harm. This article explains what doxing is and how to prevent it from happening to you.

Jasdev Dhaliwal
By Jasdev Dhaliwal, Director of Marketing and Security Evangelist, McAfee
Explainer Operations & Strategy

What does a Hotel Manager do?

Hotel Managers have one of the most challenging yet rewarding jobs in hospitality, and that's why the job is not for the faint-hearted. The role attracts those who have high ambition, a passion for service, and are natural-born leaders. A career in hotels can be exciting, luxurious, and lead you to travel the world. Whether you work in a boutique hotel or a multinational chain, the day-to-day challenges can be similar. So, just how do you embark on a career in hotels and attaining the Hotel Manager title?

EHL
Explainer Sales & Marketing

Enhancing Hospitality: The Dynamics of Multi-Property Management

In the hospitality industry, managing multiple properties transcends simply expanding the number of locations; it involves elevating the guest experience to new heights. At the core of this strategy is the creation of a unified guest profile, ensuring that guests enjoy a seamless experience across different venues within the same hotel chain. This integration is not just convenient but essential for fostering guest loyalty and enhancing satisfaction.

Alexandra Fjällman
By Alexandra Fjällman, Chief Marketing Officer, Atomize AB