HA Hoteles replaced a fragmented multi-vendor tech stack with Cloudbeds, saving roughly €200 per property per month and cutting daily guest communication workload by two hours at its 36-room Madrid property.
Pertlink's explainer introduces Token Cost Per Booking (TCPB) and Token Cost Per Guest (TCPG) as budget metrics, warning that AI costs accrue from the first search query, not just active guest interactions.
Dreamscape Hospitality takes over management of the all-suite Legacy Hotel in Green Bay, Wisconsin, with plans to convert the property to a Marriott soft brand.
An opinion piece arguing hospitality is well-positioned to adopt AI wearable recognition technology, given the industry's long history of consensual data exchange through loyalty programs.
An opinion piece arguing that AI-native service companies will reshape hotel management by owning outcomes, pricing on margin rather than labor, and replacing headcount metrics with compute-loaded P&L lines by 2027.
The U.S. hotel pipeline totals 5,901 projects and 692,999 rooms at Q3 2026, with extended stay at 40% of projects and luxury chain scales hitting record highs.
Canada's hotels posted 14% RevPAR growth in September 2026, led by Montreal (+25.5%) boosted by major events including the FIP World Congress and the Rush reunion tour.
Hilton today announces the opening of Casa Verbena Madrid, Outset Collection by Hilton, an intimate 45-room hotel on Calle de Preciados in the heart of the capital. With interiors by Madrid-born designer Lorenzo Castillo, views across the city’s rooftops and a traditional Madrileño breakfast each morning, guests are invited to experience a stay inspired by the rhythm of the city’s streets and the hearts of the people who live there.
Hyatt signed management agreements with Brigade Group for two Hyatt Regency hotels in Bengaluru, adding ~600 rooms across mixed-use developments at Brigade Global Park and Whitefield-Kadugodi Road.
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, has announced the signing of Hotel Indigo London - Kingston in the UK&I. Owned by a new partner for IHG, Westcombe Group, through its Acre Hotels Collection, the 90-key hotel is scheduled to open in 2027. Set to become the seventh Hotel Indigo in Greater London, the conversion property will extend IHG's footprint across the Capital, bringing the brand to Hampton Wick, one of South West London's best-connected riverside destinations.
Booking.com's fourth 'How India Travels' report finds India's alternative accommodation GBV will hit ₹415 billion by FY29, with business travellers now making up 19% of bookings and dynamic pricing delivering up to 190% higher RevPAR.
HFTP names Robert Firpo-Cappiello as Director of Communications and promotes Christina Van Allen to Managing Editor of Hospitality Upgrade, bolstering its editorial team.
AI systems synthesize reviews across Google, OTAs, and social media to infer hotel trust, making review response volume and quality a direct lever for visibility in AI-generated recommendations.
Hilton and Marriott are now discounting franchise fees for hotels with strong guest satisfaction scores, signaling a shift toward incentivizing frontline service quality over points-based loyalty.
Booking.com's AI answers pre-booking guest questions using listing data, photos, and reviews, meaning incomplete hotel listings can produce wrong or outdated answers before a reservation is made.
A framework for hotel procurement reviews that ties this year's purchase list to last year's measurable returns, covering spend-by-category analysis, vendor performance scoring, and a one-page sign-off process.
Hotels winning corporate bookings in 2024 are evolving into productivity and wellness ecosystems, blending frictionless tech with high-EQ staff to meet the demands of hybrid-era business travelers.
IHG Hotels & Resorts (IHG) and SKS Group have signed an agreement for Holiday Inn Express Perth City Centre, bringing a new 103-room hotel to the heart of Perth's CBD.
Kerten Hospitality, the global lifestyle hospitality group known for creating purpose-driven, community-centric destinations, today announced the launch of Cloud 7 Hotel The Forest Shimla. This is an exciting milestone in the group’s India growth journey, bringing its experience-led hospitality model to one of the country's most iconic leisure destinations, and marking the next step towards its target of developing 1,000 keys across its Cloud 7, hosme and The House Hotel brands in India in this phase of its expansion. Through this growth, Kerten Hospitality aims to develop a portfolio of locally rooted, experience-led lifestyle destinations across key markets in the country.
HOSPA and Umbrella Training will share training opportunities, connect professionals with learning pathways, and collaborate at industry events including HOSPACE.