LHG properties across Auckland, Boston, Gold Coast, Jakarta, and Hong Kong are turning kitchen byproducts into menu items, saving hundreds of kilograms of waste annually, while six hotels now hold EarthCheck Master status.
An operator-turned-founder argues that hotel groups have optimized individual functions at the expense of cross-functional rhythm, and introduces PHAL OS, an AI leadership layer targeting top-10 hotel groups.
Hyatt's Vows Venues study of 2,000 UK adults finds 83% want to marry abroad, with Italy topping destination choices and couples budgeting £36,579 on average for the event.
A hospitality veteran argues that emotional connection and cultural intelligence, not SOPs or luxury amenities, are the true differentiators driving long-term guest loyalty.
HSMAI opens entries for the 2026 Adrian Awards, celebrating the competition's 70th anniversary with 34 categories and new Best-of segments; deadline is September 15, 2026.
Visa Destinations is an interesting development, but it's too early to call it a major shift in hotel distribution. Visa has huge global reach through its billions of payment cards, giving it the potential to become a significant travel booking platform.
I wrote some time back about the emergence of banking as a genuine alternative to traditional distribution and their depth of customer intelligence as compared to other business types competing for the same customer.It’s a mistake to look at this strictly through the lens of Visa's direct customer relationships or draw parallels to Amazon's travel missteps.
Visa's 4.3 billion cards in circulation miss something AMEX has: an aspirational brand cardholders actively choose because of what it says about them.That distinction matters more than scale here. Amex built travel credibility over decades with their concierge desks, Centurion Lounges, curated hotel collections...
An opinion piece arguing that hotels focus too heavily on revenue generation while quietly losing value through unanswered calls, payment discrepancies, utility waste, and outdated content.
A reflective piece on how internal promotion competition quietly erodes trust and collaboration among colleagues, and how professionals can hold ambition and collegiality at the same time.
A comparison of six team communication apps for hospitality businesses, evaluating mobile usability, security, multi-location support, and onboarding speed, with Zenzap positioned as the top pick.
Wednesday brought hospitality.today's warning that Booking Holdings is unifying its B2B wholesale operation to resell hotel net-rate inventory across bank apps, airline checkouts, and loyalty portals at scale, JD Power's 30th annual study finding North America hotel guest satisfaction at a 30-year high of 665 out of 1,000, and Urban Cowboy founders on 12 years of growth with no marketing spend. Revinate's HITEC booth conversation, the Sunshine Protection Act's impact on hotel operations, and a record-breaking properties day rounded out the session.
The article argues that Occupancy, ADR, and RevPAR are no longer sufficient, calling for dashboards that also track TRevPAR, ESG metrics, employee engagement, and real-time AI-driven analytics.
The European Accommodation Barometer finds hoteliers are combining dynamic pricing, OTA partnerships, and event-driven strategies to reduce reliance on July-August, when 31% of all EU tourism nights are concentrated.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Frank Trampert, Chief Revenue Officer at Revinate.
The author argues that AI should handle back-office tasks to free hotel staff for authentic guest interactions, positioning human connection as the hardest-to-replicate competitive differentiator.
The global leisure economy is projected to grow from $5.5T to $9.57T, but operators face structural sales challenges rooted in consumer psychology, optional spending, and infinite competition.
Planters Inn, one of Charleston’s most iconic historic hotels, today announced a property-wide renovation that will reimagine the storied property for the first time in decades. Set to be completed in January 2027, the multi-phase project will encompass all guestrooms and suites, public spaces, and the acclaimed Peninsula Grill, ushering in a new era for the 182-year-old landmark.
Supercity Aparthotels has opened its ninth property, Micklegate, in the heart of York city centre.
Using a music analogy, Shep Hyken maps five customer journey phases from uncertainty to amazement, arguing consistent experiences turn first-time buyers into loyal fans.
Aleph Hospitality, the largest independent hotel management company in the Middle East and Africa, has signed a hotel management agreement with Serene Tower PVT Ltd for the Crowne Plaza Multan in Pakistan, reinforcing the company’s strategy of expanding its global footprint across rapidly growing travel markets.
Four Seasons Resort Peninsula Papagayo, Costa Rica is elevating the guest experience with a comprehensive enhancement project set to debut in late 2026. Reflecting the evolving needs of modern travellers, the design-driven evolution thoughtfully elevates how guests stay, dine, and gather across the resort.