AI systems on Booking.com, Google, and Tripadvisor now use guest reviews to answer queries and drive bookings, making specific, detailed reviews more valuable than star ratings.
AIHA and HotelLogic audited 343 PMS vendors globally, finding only 7% publish fully public API documentation, with 18 platforms scored across 10 dimensions including AI readiness and developer experience.
HVS Asia Pacific's weekly newsletter covers four hotel transactions: Sansiri's EUR200M+ Lake Como EDITION acquisition, a HKD528.5M Hong Kong student accommodation deal, a AUD44M Australian hotel purchase, and a Seoul mixed-use hotel sale.
CoStar's Jan Freitag and STR's Isaac Collazo break down why the 2026 RevPAR forecast jumped from 0.5% to 4.4%, the World Cup's ADR impact, and how to budget for a tough 2027 comp set.
JW Marriott, part of Marriott International, Inc., and Aimbridge Hospitality today announced plans for a dramatic transformation of its Dana Point resort property, which will debut as The Ocean Cliffs at Dana Point, a JW Marriott Resort. The reimagination will reposition the landmark coastal resort through thoughtfully elevated design, expanded gathering spaces, and enhanced amenities and experiences aligned with JW Marriott's approach to exceptional hospitality, holistic well-being, and meaningful connection.
Sanctuary Camelback Mountain Resort & Spa announced a transition to independent ownership alongside plans for a multi-million-dollar property transformation over the next several years. Under a joint partnership between Berger Holdings and RJ Hospitality - two local firms with deep roots in the region - the award-winning resort will undergo a comprehensive multi-year plan that will touch all 110 accommodations starting in Summer 2027, followed by strategic enhancements to its culinary program and Sanctuary Spa in 2028 - elevating the resort experience for both guests and locals alike.
STR and HotStats data show U.S. hotel GOP margins remain below 2019 levels despite RevPAR growth, with franchise fees, A&G, and SaaS costs rising faster than revenue while owners absorb all downside risk.
In Silver Lake, where historic architecture, independent spirit and creative reinvention have long shaped one of Los Angeles’ most dynamic neighborhoods, a landmark is reborn as Casetta announces the opening of Hotel Lucile. Set within a thoughtfully restored 1931 church, Hotel Lucile debuts as an intimate 25-room stay, living art gallery and neighborhood gathering place. The hotel brings a second season of life to one of Silver Lake’s most recognizable historic buildings, balancing nearly a century of neighborhood history with a distinctly contemporary point of view and Casetta’s restrained approach to preservation.
APAC hotel transactions hit USD 17.0 billion in 2025, up 51.9%, as high construction and financing costs pushed investors toward acquiring and repositioning existing assets over new development.
Journey Beyond, Australia's leading experiential tourism group, today announced a new era of barefoot luxury for Sal Salis Ningaloo Reef, with a major refurbishment set to reimagine the beloved eco-luxury stay.
Homegrown hospitality group Majestic Hotels has expanded its presence in Dubai with the official launch of Majestic Central Hotel, marking its fourth venue in the city. The ribbon-cutting ceremony took place on Friday, September 11, with Mr. Matar Al Tayer, Managing Director of Al Ghandi Electronics, attending as Chief Guest.
With 65% of hotels reporting staffing shortages and an 8.6M worker shortfall projected by 2035, the article argues perception and culture gaps matter more than wages in attracting Gen Z.
CHTA's third AI Guidebook edition focuses on workforce implications, offering Caribbean hospitality leaders templates, road maps, and tools to integrate AI responsibly into people management and operations.
A firsthand account of The Leela Palace Bangalore illustrates how pre-arrival personalisation, zero-waste flower recycling, and spiritual rituals define a regenerative hospitality model that extends beyond check-in and check-out.
Paris hotels hit their highest August occupancy since 2015, with RevPAR up 11.7% year-over-year, driven by the Rock en Seine music festival in late August.
Adelaide hotels hit a record August RevPAR of AUD139.13, up 7.3% year-over-year, driven by a Clash Tribute concert and the Day Hospitals Australia National Conference.
PolyU's SHTM is the first hospitality school to hold the ShanghaiRanking No. 1 position every year since the subject was introduced in 2017, also ranking No. 2 in the 2026 QS World University Rankings.
The percentage is the wrong question. Strategy is the right one. Throwing 6% at marketing without a plan wastes 6%. Spending 2% with clear priorities and discipline beats it every time. Here's what matters more than the number: Where are travelers actually finding you today?
I’d encourage hoteliers to approach budgeting from a slightly different direction. Every reservation that comes from an OTA costs 15% to 18%… or more. And too many hotels receive too large a share of their revenues from OTAs. Consider a very conservative example.
Let's take a step back. Before diving into traditional budget allocation, given travelers' growing openness to adopting AI-enabled services (over 70%, according to Accenture's 2026 study), hotel properties should start considering Agentic AI as a primary customer acquisition channel.What does customer acquisition via Agentic AI look like?
HVS Europe's weekly bulletin covers six hotel transactions across the UK, Spain, Germany, and Denmark, including Starboard and LaSalle's nine-hotel UK portfolio deal and a €105M Madrid luxury hotel sale.
UAE-based Phoenix Hospitality Group officially launched at Arabian Travel Market, consolidating 15+ properties and F&B concepts under one platform with expansion targets in India, Georgia, Lagos, Zanzibar, and London.