A hospitality sales leader argues that top salesperson departures are preventable, outlining a "Stay Stack" framework of fair targets, real coaching, recognized effort, and visible career paths.
Hoteliers and venue managers are urged to move beyond diary fullness as a performance metric, tracking utilisation rate, attendee density, RevPASM, and booking pace instead.
AHLA survey of U.S. travelers finds 56% still plan a summer trip despite rising costs, with travelers prioritizing hotel stays over cutting back on shopping, dining, and entertainment.
Cvent CEO Reggie Agarwal argues that AI-driven content saturation makes in-person presence the highest-trust signal in modern marketing, with implications for event strategy.
The 20th anniversary Radical Innovation competition closes August 3, 2026, with a new Technology Category added this year; winners announced October 22 in New York City.
The Elser Hotel in Downtown Miami launched a guest app with Innspire featuring mobile check-in, digital keys via Salto, a digital concierge, and AI-powered security upgrades across the 49-story property.
Thursday closed the week with a World Panel viewpoint asking whether Visa's new travel booking product signals a fundamental shift in hotel distribution, Namastay founder Frédéric Robles on why checkout friction, not pricing, keeps direct booking rates stuck below 15%, and HotelPORT on the hidden operational taxes quietly draining hotel value. Strong C-suite appointments, three new property openings from Charleston to Montana, and Langham's circular food waste program rounded out the session.
As guests increasingly use AI assistants like ChatGPT and Gemini to research stays, hotels risk losing bookings to OTAs if they lack visibility or accuracy in AI-generated recommendations.
With 38% of hoteliers citing integrations as a top pain point, the case for open APIs, best-in-class systems, and intuitive UX over all-in-one platforms has never been stronger.
As AI tools increasingly shape traveler decisions before they visit a hotel website, brand consistency across reviews, listings, and third-party sources has become a critical marketing priority.
Dream Inn Santa Cruz's Director of Sales and Marketing shares how human-led reservations, pre-arrival outreach, and storytelling convert OTA visitors into direct bookers and build multi-generational guest loyalty.
The article argues that luxury hotels can meet ESG goals without sacrificing service quality by embedding sustainability into the guest journey through personalization, digital tools, and transparent communication.
Hotels chasing AI visibility should first fix digital fundamentals: quality content, reviews, social presence, and accurate listings before optimizing for ChatGPT or LLM-based discovery.
The JdV by Hyatt brand, alongside Highline Hospitality Partners, is thrilled to announce the opening of The Lowline Hotel, now welcoming its first guests to Charleston's newest lifestyle destination.
Meliá Hotels International earned ISO 37001 Anti-Bribery and Corporate Governance certifications from AENOR, achieving the top G++ governance rating, alongside renewing its UNE 19601 Criminal Compliance certification.
The Clara Hotel has opened in Plano’s Legacy Corridor following a property-wide renovation and repositioning of the former NYLO Hotel. Owned by NewcrestImage and operating within Hilton’s Tapestry Collection, the 176-room property now features a residential-inspired design, updated guestrooms and public areas, eight specialty suites, flexible meeting facilities, a heated outdoor pool and a revitalized 4,000-square-foot courtyard.
ILHA INSPIRE 2026 will gather 900–1,000 luxury hotel executives in Orlando on Dec 15–16, with keynotes from Marriott's Tina Edmundson and Club Med's Carolyne Doyon covering investment, AI, wellness, and F&B strategy.
Reservations for Auster at Dome Mountain, the newest property from Arthur M. Blank's AMB West Montana portfolio, will officially open today, inviting travelers to plan their future stay along the Yellowstone River just 20 minutes from the North Gate of Yellowstone National Park.
A structured guide covering training schedules, budget allocation (2-5% of revenue), LMS platforms, and case studies showing up to 45% turnover reduction and 2.5x ROI within 18 months.
Namastay founder Frédéric Robles argues that friction at checkout, not pricing or loyalty, is the primary reason hotel direct booking rates remain stuck at 5–15%, while digital wallets have doubled mobile bookings on some properties.