OTAs and AI agents are capturing hotel upsell margin by using guest data to personalize room upgrades, breakfast, and late check-out before the hotel ever communicates with the guest.
Hotel Indigo Raleigh, part of the IHG Luxury & Lifestyle portfolio, is now open and accepting reservations, marking the revitalization of one of downtown Raleigh’s most recognizable landmarks following a $36 million renovation. Located in the distinctive round tower on Hillsborough Street, the 204-room boutique hotel introduces a fresh hospitality experience deeply ingrained in the local neighborhood, with mid-century-modern design, locally inspired details, and sweeping views of the city skyline.
PolyU's SHTM Dean Prof. Kaye Chon received an honorary doctorate from Prince of Songkla University, Thailand, honoring his lifelong contributions to hospitality and tourism education.
SCP, a 10-property wellness-focused boutique hotel brand, has launched a Regulation CF public investment campaign targeting $300M in equity to grow beyond 2,000 rooms.
Hilton Grand Vacations Inc. (NYSE: HGV), the premier vacation ownership and experiences company, today opened Ka Haku, a Hilton Club. Located in the heart of Waikiki, Ka Haku is the company’s 14th resort in the state and the first Hilton Club-branded property in Hawaii, a distinction reserved for a boutique, highly curated ownership experience. The property offers 205 studios, one-, two- and three-bedroom suites with ocean, mountain and city views, along with an arrival and departure lounge, a state-of-the-art fitness center, pool and bar.
Marriott signs two properties with KS Hotels and Resorts at Khao Lak's Matalay: a 160-room Moxy and Thailand's first Apartments by Marriott Bonvoy with 60 units.
A personal reflection on leaving behind a career working for others and building something of your own, illustrated through a chance encounter with a self-made club tax author.
A framework for hotel operators to move AI spend from "hours saved" to named P&L lines, using Wyndham's voice AI and industry survey data as anchors.
The author argues hotels already have a de facto AI strategy shaped by third-party tools and urges a structured diagnostic of the eight booking-journey links where guest ownership can silently transfer away.
A comparison of Othership and AIRE Ancient Baths in Toronto frames two distinct contrast therapy models for hotel developers weighing frequency-driven vs. occasion-based wellness concepts.
An operational blueprint for hotel-based longevity centers, covering clinical team structure, AI-driven health data, personalized nutrition, sleep programming, and the business case backed by 2025 wellness real estate data.
Recap of the Destination AI Summit in Washington D.C., where hoteliers, owners, and tech leaders discussed AI's role in automating back-office functions, redefining hotel jobs, and reshaping booking distribution.
Friday brought Pertlink on Twilio data showing 70% of APAC consumers abandon AI interactions due to lost context and a Guest Memory Layer as the fix, Cushman and Wakefield finding Milan GOPPAR up 34.2% on Winter Olympics demand with February RevPAR up 171%, and a World Panel viewpoint on what tech vendors actually need from hotel clients to deliver. U.S. RevPAR up 14.2% on a calendar shift, Latin America business travel at $67.7B, and five property announcements closed the week.
AAHOA's 5th HerOwnership Conference in Nashville gathered women hotel owners for sessions on operations, financing, AI, and portfolio growth, with keynote from South Asian Trailblazers founder Simi Shah.
The article examines how humanistic leadership in gourmet restaurants can balance the "customer is always right" doctrine with staff wellbeing, exploring menu reduction and compassionate communication as practical tools.
Choice Hotels CHRO Patrick Cimerola will retire at end of 2026 after 25 years; a successor search is underway and he will serve as special advisor during the transition.
U.S. hotel performance for the week of 20-26 September 2026 showed RevPAR up 14.2% year over year, boosted by a favorable Rosh Hashanah calendar shift.
GBTA forecasts Latin America business travel spending at $67.7B in 2026, led by Brazil at $35.8B, with growth slowing to 3.3% in 2027 amid economic and geopolitical pressures.
AHLA welcomes Keith Sonderling as U.S. Secretary of Labor, citing shared priorities including H-2B visa reform and joint-employer standards affecting hotel franchisees and small business owners.
Today, Hilton (NYSE: HLT) announced the opening of Hale Hōkūala Kauaʻi, Curio Collection by Hilton, a 210-room lifestyle resort. Marking Curio Collection by Hilton’s debut in Hawaiʻi, the property brings the brand’s focus on individually remarkable hotels and memorable stays to one of the world’s most sought-after island destinations. Overlooking Nāwiliwili Bay and neighboring Kalapakī Beach, Hale Hōkūala introduces travelers to the island through contemporary design, destination-driven dining, cultural programming and outdoor recreation.