Having worked in the hotel business for over four decades, I know most people think the numbers are the “hard” part of hospitality. There’s a common belief that the financials are best left to professionals who can sort out the complex interplay between the different departments of a hotel. It’s just too challenging and complicated for anyone who didn’t go to accounting school.
About a year ago, I shared the Hotel Brand Pyramid a chart I had picked up at a seminar. It turned out to be both old and incomplete, and the feedback came in fast: wrong brands, missing brands, and far too simplistic for today’s hotel landscape. Fair enough. So, together with the 10minutes.news team, we set out to make the definitive version: The Hotel Brands of the World infographic.
Running a hotel portfolio means being in a constant balancing act. One property might be chasing group business, another is battling seasonal dips, and a third is pushing to lift guest satisfaction scores. Decisions pile up fast, and too often leaders only get clarity when the numbers are already in and the chance to act has passed.
As hotels move into budget season, executives are once again scrutinizing expenses across departments. Food and beverage (F&B) often takes center stage because the practices for managing costs there are well established: portion sizes are tracked, spoilage is audited, and menus are engineered to maximize profitability. Operators know that without discipline, margins can erode quickly.
Scaling a business is easy to talk about, but rarely easy to do, especially when the ambition involves not only new markets, but also new cultures, regulations, and expectations. Over the past decade, I’ve had the opportunity to support the growth of a global hospitality group, closing over 150 transactions and entering more than 20 new markets across EMEA. Through that journey, I’ve learned that sustainable expansion isn’t about copying and pasting a playbook. It’s about designing a framework flexible enough to adapt - yet rigorous enough to scale.
As hospitality leaders, we are conditioned to focus on a specific set of metrics. We live and breathe RevPAR, occupancy, ADR, and direct booking percentages. These numbers are the bedrock of our operational control, and rightly so. The latest Insights Podcast prompted me to think more about the data we often overlook.
On July 7–8, 2025, EHL Hospitality Business School’s Lausanne campus welcomed the 9th Hospitality Finance & Economics (HFE) Conference, organized in collaboration with the Center for Urban and Real Estate Studies at Hitotsubashi University and the NUS Institute of Real Estate & Urban Studies. Seventeen researchers from four continents turned each session into a dynamic and insightful exchange on topics ranging from climate risk and affordability to the burgeoning world of digital real-estate markets.
Creating a great commentary for your owners and corporate is a monthly mainstay in almost every hotel. It can also be a large dose of drudgery. This article is about how you can create an effective system in your hotel to generate a strong and meaningful commentary based on information from all areas of your business. Creating this kind of information system in your hotel is a powerful tool. This commentary power tool can help you drive superior financial results if you approach it with the right spirt and a system to follow.
Hotel insurance has long been sold as a safety net for one of the world’s most unpredictable industries. But behind the polished marketing and “peace of mind” slogans lies a history riddled with fine print, exclusions, and moments where insurers protected their bottom line far more aggressively than they protected hoteliers or their guests.
Whether you are interested in investing in a hotel asset or preparing to sell one, understanding its value is necessary to make a smart deal.
Hotel franchises have become a dominant force in today’s hospitality landscape. Hotel franchising has become the preferred model for global hospitality brands pursuing asset-light strategies to grow quickly without owning property, with the percentage of global franchise rooms rising to 63% in 2022.
Budget season in hospitality can feel like trying to land a plane in fog—numbers are everywhere, and every decision impacts your property’s future. That’s where the Budgeting Playbook comes in as a clear, actionable guide to help you build a strategy-driven budget that aligns market realities with operational goals.
With demand patterns shifting constantly and competition just a click away, staying on top of your key performance indicators (KPIs) is essential.
Having worked in the hotel business for over four decades, I know most people think the numbers are the “hard” part of hospitality. There’s a common belief that the financials are best left to professionals who can sort out the complex interplay between the different departments of a hotel. It’s just too challenging and complicated for anyone who didn’t go to accounting school.
Geopolitical risk is no longer background noise. It’s the soundtrack to global business – and it’s growing louder.
In the ever-evolving landscape of global trade, tariffs have emerged as a formidable challenge for hoteliers. As these financial barriers reshape the market, understanding their implications is crucial for those in the hospitality industry. Hotel giants have already noted the possible shifts in revenue due to trade policies.
After two years of post-pandemic rebound, hotel operators are now facing a harder truth: revenues are still growing in some regions, but costs are rising faster—and profits are hitting a ceiling.
Aptech, a leading provider of scalable accounting, business intelligence, financial planning and management solutions for the hospitality industry, today announced that Murphy Asset Management has implemented its Execuvue business intelligence platform. The hospitality asset management and advisory firm will use Execuvue to gain greater visibility into operating expenses across its portfolio and deliver deeper performance insights to support its hotel owners and investor clientele.
Many hotels are innovating faster than ever. They are embracing AI‑driven pricing, hybrid spaces, and even membership models. Paradoxically, others feel “stuck in time”, running on instinct rather than on data. I see this almost every week: properties with no revenue management system, no proper financial models, and no standardized controls. Some of these hotels have great locations. Some even provide a decent service. But behind the scenes, they’re operating like it’s 1995 and their bottom line reflects it. And at the end of the day, those who don’t evolve become little more than opportunities for competitors ready to grow.
I first diagnosed CSMD at Hotel Vancouver in British Columbia, Canada where I held the position of hotel manager in the early 2000’s. I call it "conference services managers’ disease" because this position seems to develop this disease more often than other leadership roles in hospitality. However, it’s important to point out CSMD is not limited to just CSM’s, as other leaders can also develop this debilitating disease and if you’re a CSM you are not predisposed to developing CSMD, you just might have a greater risk.