The Mille Club: Learning from a Luxury Airline
Opinion

The Mille Club: Learning from a Luxury Airline

Can hotels learn from an airline? Immediately, we suspect you may have said to yourself: unequivocally, no! And frankly, until a recent trip on Emirates Air, the two of us would have also been in the same camp.

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Airlines
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Guest Experience
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Luxury Travel
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
1 July 2024Hotel Mogel Consulting LimitedAirlines
The Mille Club: Learning from a Luxury Airline
Plagued by Airline Meltdowns, Lost Luggage, and Tech Issues, Will This be the Summer of Travel Nightmares?
Opinion

Plagued by Airline Meltdowns, Lost Luggage, and Tech Issues, Will This be the Summer of Travel Nightmares?

Just last month, my email pinged with an after-hours notification. “I’m sorry, but we will have to reschedule our meeting for tomorrow morning,” an incoming email from my colleague read. “My flight has been delayed – this trip home has been a disast...

Aaron Shepherd
Aaron Shepherd
CEO and Co-Founder of APS (Above Property Services)
APS® (Above Property® Services)
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Information Technology
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Airlines
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Airports
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Aaron Shepherd
by Aaron Shepherd
22 March 2023APS® (Above Property® Services)Airlines
Plagued by Airline Meltdowns, Lost Luggage, and Tech Issues, Will This be the Summer of Travel Nightmares?
Opinion

Three Key Takeaways from the Travel and Tourism Research Association’s Marketing Outlook Forum

Jamie Mageau recently had the pleasure of attending the Travel and Tourism Research Association’s Marketing Outlook Forum in Houston with over 200 industry researchers, marketers, vendors and partners.

Jamie Mageau
Jamie Mageau
Director of Research Products for U.S. Travel Association
U.S. Travel Association
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Human Resources
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Events & Conferences
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MICE
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Airlines
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Jamie Mageau
by Jamie Mageau
14 February 2023U.S. Travel AssociationAirlines
U.S. Travel Association (USTA)
Opinion

Top Air Travel Industry Insights for 2023

After air travel was significantly reduced in 2020 and 2021, demand for air travel roared in 2022 as borders opened and travelers gained confidence. However, this demand outweighed supply as airlines struggled to secure enough staffing and planes to...

Matt Hansen
Matt Hansen
Director of Business Development, NA at Expedia Group Media Solutions
Expedia Group Media Solutions
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Airlines
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Consumer Trends
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Matt Hansen
by Matt Hansen
2 February 2023Expedia Group Media SolutionsAirlines
Expedia Group Media Solutions
Southwest Airlines’ Christmas Catastrophe is a Cautionary Tale for all Hotel and Travel Brands
Opinion

Southwest Airlines’ Christmas Catastrophe is a Cautionary Tale for all Hotel and Travel Brands

Perhaps it goes without saying – Southwest Airlines did not have a particularly merry Christmas. While many beloved, nostalgic Christmas movies depict moments of seasonal chaos – especially those of the airport variety (missed flights, lost baggage,...

Steve Lapekas
Steve Lapekas
Chief Operations Officer and EVP, Business Development
APS® (Above Property® Services)
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Information Technology
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Airlines
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Steve Lapekas
by Steve Lapekas
12 January 2023APS® (Above Property® Services)Airlines
Southwest Airlines’ Christmas Catastrophe is a Cautionary Tale for all Hotel and Travel Brands