Opinion

Looking Forward: Integrating Hospitality Into Hospitals and Health Providers - The Transforming Touch Role of Technology

It has been recognized and written about the need to integrate skills, knowledge, and hospitality processes into the very complex area of delivering health services to patients/customers over the last couple of years. This has only become even more ...

Fred DeMicco
Fred DeMicco
David Michael Meeks Visiting Scholar to the University of Memphis Kemmons Wilson School
The University of Memphis | Kemmons Wilson School of Hospitality and Resort Management
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Information Technology
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Lodging Industry
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Medical Tourism
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Fred DeMicco
by Fred DeMicco, David Miles and Jordan D. Ruch
26 March 2025The University of Memphis | Kemmons Wilson School of Hospitality and Resort ManagementMedical Tourism
The University of Memphis | Kemmons Wilson School of Hospitality and Resort Management
University Lodging Revenue Enhancement with the Growing Demand for Longevity, Health, and Well-being Solutions
Opinion

University Lodging Revenue Enhancement with the Growing Demand for Longevity, Health, and Well-being Solutions

University campuses are located on some of the most attractive and visually appealing real estate across the U. S. and the world. These campuses serve as a welcoming retreat and provide a large, picturesque landscape, where these natural settings su...

Fred DeMicco
Fred DeMicco
David Michael Meeks Visiting Scholar to the University of Memphis Kemmons Wilson School
The University of Memphis | Kemmons Wilson School of Hospitality and Resort Management
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Wellness and well-being
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Lodging Industry
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Hotelschools | Universities
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Medical Tourism
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Fred DeMicco
by Fred DeMicco
27 January 2025The University of Memphis | Kemmons Wilson School of Hospitality and Resort ManagementMedical Tourism
University Lodging Revenue Enhancement with the Growing Demand for Longevity, Health, and Well-being Solutions
Opinion

Remember House M.D.? Why the Patient Experience Is Now So Important

This article takes a deep dive into the growing importance of empathy in healthcare and how a more human-centered approach can transform the patient experience. It discusses valuable lessons the industry can learn from the world of hospitality to cr...

Dr Lohyd Terrier
Dr Lohyd Terrier
Associate Professor at EHL Hospitality Business School
EHL
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Medical Tourism
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Guest Experience
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Dr Lohyd Terrier
by Dr Lohyd Terrier
24 January 2025EHLMedical Tourism
EHL Hospitality Business School
Opinion

Chief Experience Officer: Redefine Patient Satisfaction in Healthcare

In a world where technology and medical advancements have raised the bar for healthcare quality, today’s medical sector is however facing a significant challenge regarding patient satisfaction. Whether internally or externally, both patients and pro...

Dr Lohyd Terrier
Dr Lohyd Terrier
Associate Professor at EHL Hospitality Business School
EHL
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Medical Tourism
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Guest Experience
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Dr Lohyd Terrier
by Dr Lohyd Terrier
10 January 2025EHLMedical Tourism
EHL Hospitality Business School
Opinion

Diet-Specific Nutrition To Enhance Traveler Hospitality and Wellness

Food is the fuel for our bodies and can be used as medicine to promote wellness, avoiding travel-associated illnesses by having diet-specific orders that match the specific health condition and thus will have an important impact on overall client/gu...

Adel Eldin
Adel Eldin
MD, FACC, FACP, MBA, GGA, Founder, CEO of Quality Affordable Healthcare, Prontocare
ProntoCare
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Wellness and well-being
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Medical Tourism
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Health
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Adel Eldin
by Adel Eldin and Fred DeMicco
23 December 2024ProntoCareMedical Tourism
ProntoCare
Addressing Senior Travelers’ Top Health Concerns Leads to a Better Guest Experience
Opinion

Addressing Senior Travelers’ Top Health Concerns Leads to a Better Guest Experience

Senior travelers constitute a large segment of total travelers, and they continue to increase in number. How can we deal with their needs, and improve travelers’ experience in a safe environment without stress or worries about perceived health threa...

Adel Eldin
Adel Eldin
MD, FACC, FACP, MBA, GGA, Founder, CEO of Quality Affordable Healthcare, Prontocare
ProntoCare
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Wellness and well-being
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Medical Tourism
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Health
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Adel Eldin
by Adel Eldin and Fred DeMicco
6 December 2024ProntoCareMedical Tourism
Addressing Senior Travelers’ Top Health Concerns Leads to a Better Guest Experience
Opinion

Hospitality Bridging Healthcare (H2H): Medical Travel Strategy and Trends

Medical tourism and medical travel have emerged as significant components of the global healthcare landscape, offering individuals opportunities to access healthcare services beyond their national borders.

Fred DeMicco
Fred DeMicco
David Michael Meeks Visiting Scholar to the University of Memphis Kemmons Wilson School
The University of Memphis | Kemmons Wilson School of Hospitality and Resort Management
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Medical Tourism
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Fred DeMicco
by Fred DeMicco, Abigail Hunsaker and Helin Kaymaz
7 November 2024The University of Memphis | Kemmons Wilson School of Hospitality and Resort ManagementMedical Tourism
The University of Memphis | Kemmons Wilson School of Hospitality and Resort Management
Opinion

Digitalization of Travel

By offering mobile applications (apps) to meet ever-increasing consumer demands. in various services including travel as the mobile apps enable new innovative ways of delivering travel services right from a smartphone which can be a game changer for...

Adel Eldin
Adel Eldin
MD, FACC, FACP, MBA, GGA, Founder, CEO of Quality Affordable Healthcare, Prontocare
ProntoCare
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Information Technology
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Medical Tourism
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Adel Eldin
by Adel Eldin and Fred DeMicco
3 September 2024ProntoCareMedical Tourism
ProntoCare
Lodging Strategy: The University Retirement Community (URC)*
Opinion

Lodging Strategy: The University Retirement Community (URC)*

It is a well-known fact that the COVID pandemic has worsened social isolation among older Americans as they lost their usual connections, services, and social support. Thus, the pandemic highlights the importance of social connection with its signif...

Adel Eldin
Adel Eldin
MD, FACC, FACP, MBA, GGA, Founder, CEO of Quality Affordable Healthcare, Prontocare
ProntoCare
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Hotelschools | Universities
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Medical Tourism
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Adel Eldin
by Adel Eldin and Fred DeMicco
10 July 2024ProntoCareMedical Tourism
Lodging Strategy: The University Retirement Community (URC)*
Opinion

Hospitality and Lodging can Offer Improved Hospitality Services for Travelers with a Telemedicine App and gain a Market Competitive Advantage

The benefits of a medical services located within a resort or hotel property are well founded. With an aging society and with travel and tourism set to increase post COVID-19, partnering with an onsite medical clinic franchise could strongly benefit...

Fred DeMicco
Fred DeMicco
Executive Director (2019-2023) and currently Professor in the School of Hotel and Restaurant Management at Northern Arizona University
Northern Arizona University
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Travel Technology
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Medical Tourism
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Health
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Fred DeMicco
by Fred DeMicco and Adel Eldin
5 April 2023Northern Arizona UniversityMedical Tourism
Northern Arizona University