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Interview

Interview with Ryan King (Shiji Group): Why Experience Is the New Currency

At HITEC 2025 in Indianapolis, we sat down with Ryan King, Senior Vice President for the Americas at Shiji Group, to unpack how hotels can measure, interpret, and act on guest experience data. Ryan explained why reputation now depends as much on rea...

Shiji Group
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Information Technology
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Chatbots, Robotics & AI
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Guest Experience
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Interview with Ryan King (Shiji Group): Why Experience Is the New Currency
Simone Puorto interviewing Ryan King
10 July 2025ShijiInformation Technology
Interview with Ryan King (Shiji Group): Why Experience Is the New Currency
Interview

Fix the Data First: Why AI Alone Cannot Solve Hospitality’s Content Challenges

At HITEC 2025 in Indianapolis, we sat down with Natalie Kimball, Vice President of Strategic Accounts for Americas and EMEA at Shiji Group, to explore the evolving role of hotel content management, data accuracy, and distribution, particularly in th...

Shiji Group
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Information Technology
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Big Data
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Chatbots, Robotics & AI
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Fix the Data First: Why AI Alone Cannot Solve Hospitality’s Content Challenges
Simone Puorto interviewing Natalie Kimball
10 July 2025ShijiInformation Technology
Fix the Data First: Why AI Alone Cannot Solve Hospitality’s Content Challenges
Interview

Bridging Revenue and Marketing: How IDeaS’ Spotlight Is Driving Commercial Alignment

At HITEC 2025 in Indianapolis, we sat down with Klaus Kohlmayr, Chief Evangelist and Development Officer at IDeaS, to discuss how the company’s latest solution, Spotlight, is helping to close the gap between revenue management and marketing. Klaus s...

IDeaS a SAS company
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Property Technology
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Revenue Management
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Bridging Revenue and Marketing: How IDeaS’ Spotlight Is Driving Commercial Alignment
Klaus Kohlmayr interviewing Simone Puorto
9 July 2025IDeaSInformation Technology
Bridging Revenue and Marketing: How IDeaS’ Spotlight Is Driving Commercial Alignment
Interview

From Data to Voice: How Revinate Is Rethinking Hospitality Personalisation

At HITEC 2025 in Indianapolis, we caught up with Karen Stephens, Chief Marketing Officer at Revinate, to talk about how changes in leadership are fuelling product innovation, particularly around guest data, AI, and voice. With a fresh team of tech a...

Revinate, Inc.
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Information Technology
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Property Technology
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Innovation
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From Data to Voice: How Revinate Is Rethinking Hospitality Personalisation
Simone Puorto interviewing Karen Stephens
9 July 2025Revinate, Inc.Information Technology
From Data to Voice: How Revinate Is Rethinking Hospitality Personalisation
Interview

How Mobile Engagement and AI Are Transforming the Guest Journey

At HITEC 2025 in Indianapolis, we caught up with Jeremy Krol, COO of Phunware, a company helping hotels deepen guest engagement through mobile technology and data-driven personalization. In our conversation, Jeremy explained how Phunware uses mobile...

Phunware Inc.
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Information Technology
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Chatbots, Robotics & AI
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How Mobile Engagement and AI Are Transforming the Guest Journey
Simone Puorto interviewing Jeremy Krol
8 July 2025Phunware Inc.Information Technology
How Mobile Engagement and AI Are Transforming the Guest Journey
Interview

Why HITEC 2025 Felt Like a Turning Point: Education, Innovation and the Guestroom of 2075

At HITEC 2025 in Indianapolis, we sat down with Justin Taillon, President of HFTP and professor of hospitality technology, for a closing reflection on what made this year’s event stand out. From a record-breaking exhibitor floor to packed education ...

Hospitality Financial and Technology Professionals (HFTP)
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Events & Conferences
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Why HITEC 2025 Felt Like a Turning Point: Education, Innovation and the Guestroom of 2075
Simone Puorto interviewing Justin Taillon
8 July 2025HFTPInformation Technology
Why HITEC 2025 Felt Like a Turning Point: Education, Innovation and the Guestroom of 2075
Interview

The End of Standards? Why AI Might Finally Break Down Hotel Tech Silos

At HITEC 2025 in Indianapolis, we caught up with Ira Vouk, Editor-in-Chief of the 2025 edition of the Hotel Yearbook – Technology Edition. A respected voice in hospitality tech, Ira curated a remarkable collection of essays from over 35 industry lea...

Ira Vouk Hospitality 2.0 Consulting
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Information Technology
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Innovation
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Chatbots, Robotics & AI
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The End of Standards? Why AI Might Finally Break Down Hotel Tech Silos
Simone Puorto interviewing Ira Vouk
7 July 2025Ira Vouk Hospitality 2.0 ConsultingInformation Technology
The End of Standards? Why AI Might Finally Break Down Hotel Tech Silos
Interview

AI in Hospitality: Canary Technologies on Voice, Messaging, and Revenue Growth

At HITEC 2025 in Indianapolis, we spoke with Harman Narula, CEO of Canary Technologies, about the company’s recent AI product launches and the growing role of artificial intelligence in hotel operations. From missed phone calls to personalised upsel...

Canary Technologies
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Information Technology
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Chatbots, Robotics & AI
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AI in Hospitality: Canary Technologies on Voice, Messaging, and Revenue Growth
Simone Puorto interviewing Harman Singh Narula
7 July 2025Canary TechnologiesInformation Technology
AI in Hospitality: Canary Technologies on Voice, Messaging, and Revenue Growth
Interview

HITEC 2025: Record-Breaking Attendance, Start-up Momentum, and a Look Ahead to San Antonio

At HITEC 2025 in Indianapolis, we caught up with Frank Wolfe, CEO of Hospitality Financial and Technology Professionals (HFTP), to reflect on a highly successful edition of the conference. With record-breaking numbers, exciting innovation from new e...

Hospitality Financial and Technology Professionals (HFTP)
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Events & Conferences
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HITEC 2025: Record-Breaking Attendance, Start-up Momentum, and a Look Ahead to San Antonio
Simone Puorto interviewing Frank Wolfe
4 July 2025HFTPInformation Technology
HITEC 2025: Record-Breaking Attendance, Start-up Momentum, and a Look Ahead to San Antonio
Interview

Floor Bleeker on the Rise of AI Agents, Robotics, and the Future Tech Stack of Hospitality

At HITEC 2025 in Indianapolis, we sat down with Floor Bleeker, a well-known voice in hospitality technology, to explore the future of AI in the industry. The conversation quickly moved from generative AI to autonomous agents, robotics, and the poten...

IN2 Consulting
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Innovation
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Chatbots, Robotics & AI
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Floor Bleeker on the Rise of AI Agents, Robotics, and the Future Tech Stack of Hospitality
Floor Bleeker interviewing Simone Puorto
4 July 2025IN2 ConsultingInformation Technology
Floor Bleeker on the Rise of AI Agents, Robotics, and the Future Tech Stack of Hospitality