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Social Engineering at the Front Desk: A Growing Threat for Hotels
Opinion

Social Engineering at the Front Desk: A Growing Threat for Hotels

Every day, hotel front desk staff welcome new guests and collect their personal identifiable information (PII), such as names, addresses, emails, credit card numbers, and even passport data. This trove of data makes hotels attractive targets for cyb...

Suzie Squier
Suzie Squier
President of the Retail & Hospitality ISAC (RH-ISAC)
Retail & Hospitality ISAC
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Safety & Security
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Suzie Squier
by Suzie Squier
12 January 2026Retail & Hospitality ISACSafety & Security
Social Engineering at the Front Desk: A Growing Threat for Hotels
Opinion

What’s Next for Hospitality in 2026?

In 2025, the hospitality industry experienced a more normalized operating environment. Average daily rates grew modestly while overall occupancy softened, and demand remained stable amid rising operating costs and broader economic uncertainty. Sever...

Kate Cheung
Kate Cheung
Associate, Hotel & Leisure Advisors
Hotel & Leisure Advisors (H&LA)
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Lodging Industry
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Kate Cheung
by Kate Cheung
9 January 2026Hotel & Leisure Advisors (H&LA)Lodging Industry
Hotel & Leisure Advisors (H&LA)
More Than a Bed: How Hotels are Unlocking Social Impact
Opinion

More Than a Bed: How Hotels are Unlocking Social Impact

In an industry where competition for guest loyalty is fierce, hotels are increasingly seeking innovative ways to differentiate themselves. But beyond offering exceptional service and top-tier amenities, what if hotels could leverage their existing a...

Charlotte Newman
Charlotte Newman
CEO, Carefree
Carefree
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Wellness and well-being
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Lodging Industry
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Charlotte Newman
by Charlotte Newman
9 January 2026CarefreeWellness and well-being
More Than a Bed: How Hotels are Unlocking Social Impact
Opinion

Lack of Feedback Is a Gift

There’s an old expression: Feedback is a gift. Whenever a customer is willing to take time to share feedback by talking to you, emailing you, or leaving an online comment, it’s a gift. It either validates that what you’re doing is working or points ...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Shep Hyken
by Shep Hyken
9 January 2026Shepard Presentations, LLC.CRM & Loyalty
Shepard Presentations, LLC.
How AI is Powering Efficiency and Imagination in Hospitality Design
The Hotel Yearbook

How AI is Powering Efficiency and Imagination in Hospitality Design

Lisa A. Haude, Principal-Interior Designer at Studio RYS, shows how AI is becoming a practical creative partner in the studio. She describes using AI to speed up drafting, modeling, admin work, and BIM based visualisation, letting designers test mor...

Studio RYS (formerly RYS Architects)
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Design and Architecture
Hotel Yearbook
HYB article by Lisa A. Haude
8 January 2026Studio RYS (formerly RYS Architects)The Hotel Yearbook 2026 - Annual Edition
How AI is Powering Efficiency and Imagination in Hospitality Design
Very Important Pet: the dog-friendly stays boosting luxury hotel revenue
Opinion

Very Important Pet: the dog-friendly stays boosting luxury hotel revenue

Pets are an important part of our lives. They deserve to be treated to the same five-star experiences as we are. And there’s an emerging trend within luxury hospitality that proves it’s not only our animal friends who’ll benefit – hotels can too.

Tom Brown
Tom Brown
Principal Copywriter at Mews
Mews
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CRM & Loyalty
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Lodging Industry
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Innovation
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Guest Experience
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Tom Brown
by Tom Brown
8 January 2026MewsCRM & Loyalty
Very Important Pet: the dog-friendly stays boosting luxury hotel revenue
Opinion

The Government Shutdown’s $6 Billion Toll on Travel and the U.S. Economy

Federal government shutdowns are more than political standoffs. They create immediate, measurable disruptions to America’s travel system, affecting both the supply of travel services and Americans’ ability and willingness to travel.

Joshua Friedlander
Joshua Friedlander
Vice President, Research, U.S. Travel Association
U.S. Travel Association
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Finance
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National & International Policy
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Joshua Friedlander
by Joshua Friedlander
8 January 2026U.S. Travel AssociationFinance
U.S. Travel Association (USTA)