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50 First Dates with Support
Opinion

50 First Dates with Support

I’ve dealt with my fair share of SaaS support. The robotic scripts, the helpful agents, and the occasional genius buried behind a chatbot. So when a client claimed they couldn’t raise a support ticket, I didn’t believe them. I asked them to try agai...

Manuel Kuckenberger
Manuel Kuckenberger
Hospitality systems consultant
Manuel Kuckenberger e.U.
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Information Technology
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Chatbots, Robotics & AI
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Manuel Kuckenberger
by Manuel Kuckenberger
5 January 2026Manuel Kuckenberger e.U.Information Technology
50 First Dates with Support
AI Adoption in Hospitality: Meet People Where They Are
The Hotel Yearbook

AI Adoption in Hospitality: Meet People Where They Are

AI may be rewriting hospitality’s playbook, but the toughest part of adoption is not the software, it is the quiet anxieties it triggers on the front line. By tracing three common fears that surface whenever AI enters the workplace, Lynn Zwibak show...

Zwibak | Commercial Strategy
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Sales & Marketing
Hotel Yearbook
HYB article by Lynn Zwibak
5 January 2026Zwibak | Commercial StrategyThe Hotel Yearbook 2026 - Annual Edition
AI Adoption in Hospitality: Meet People Where They Are
Thought Leadership Development: Creating a Culture and Community
Opinion

Thought Leadership Development: Creating a Culture and Community

The premise of this discussion is that thought leadership can and should be developed as part of a business culture. I view thought leadership being tied to overarching business concepts like leadership, innovation, sustainability, and communication...

Robert O’Halloran
Robert O’Halloran
Professor Director, School of Hospitality Leadership at East Carolina University.
East Carolina University
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Human Resources
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Education & Professional Development
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Robert O’Halloran
by Robert O’Halloran
5 January 2026East Carolina UniversityHuman Resources
Thought Leadership Development: Creating a Culture and Community
Commercial Convergence: Why the Future Hotel Won’t Have a Sales, Marketing, or Revenue Department
Opinion

Commercial Convergence: Why the Future Hotel Won’t Have a Sales, Marketing, or Revenue Department

For decades, hotels operated like finely tuned orchestras — every section knowing its role, every department mastering its part. Sales filled the rooms. Marketing built the story. Revenue optimized the price.

Muhammad Tanveer
Muhammad Tanveer
Author - The Sales Leadership Brief (Linkedin Newsletter)
Hashoo Group
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Sales & Marketing
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Revenue Management
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Muhammad Tanveer
by Muhammad Tanveer
2 January 2026Hashoo GroupSales & Marketing
Commercial Convergence: Why the Future Hotel Won’t Have a Sales, Marketing, or Revenue Department
AI is Becoming the Consumer: What Travel & Hospitality Brands Need to Know Now
Opinion

AI is Becoming the Consumer: What Travel & Hospitality Brands Need to Know Now

This article summarizes key findings from Accenture’s recent report, "Me, my brand and AI: The new world of consumer engagement - Building resilient relationships between consumers, brands and AI in times of uncertainty." The research surveyed over ...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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Consumer Trends
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Chatbots, Robotics & AI
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Henri Roelings
by Henri Roelings
29 December 2025Hospitality NetConsumer Trends
AI is Becoming the Consumer: What Travel & Hospitality Brands Need to Know Now