The Acceleration of “Hard AI”: Why CES 2026 Changed the Operational Blueprint
Opinion

The Acceleration of “Hard AI”: Why CES 2026 Changed the Operational Blueprint

For years, we have treated robotics and Artificial Intelligence as separate workstreams. AI was “Soft”—it lived in the cloud, processed data, and generated text. Robotics was “Hardware”—it lived in the warehouse, moved boxes, and required expensive ...

Mark Fancourt
Mark Fancourt
Co Founder & Principal Consultant, TRAVHOTECH
TRAVHOTECH
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Events & Conferences
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Innovation
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Chatbots, Robotics & AI
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Mark Fancourt
by Mark Fancourt
14 January 2026TRAVHOTECHChatbots, Robotics & AI
The Acceleration of “Hard AI”: Why CES 2026 Changed the Operational Blueprint
Opinion

Is your hotel visible in ChatGPT search? A quick guide to help you compete with OTAs for AI planned trips

For over two decades, the battleground for hotel bookings has been defined by a struggle for control, with hotels on one side and Online Travel Agencies (OTAs) on the other.

Jonathan Gough
Jonathan Gough
Content Team Lead at Lighthouse
Lighthouse
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Sales & Marketing
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Search Marketing
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Jonathan Gough
by Jonathan Gough
14 January 2026LighthouseChatbots, Robotics & AI
Lighthouse
Opinion

Navigating the opportunity in Africa’s hospitality sector in 2026: Beyond the numbers, toward true value creation

The African hospitality sector today is poised for a period of significant growth. Figures from Statista point to revenue in travel and tourism hitting US$25.29 billion this year, with hotels making up a significant US$11.29 billion of that. Hotels ...

Tony Romer-Lee
Tony Romer-Lee
Co-Founder and Managing Partner - AMEA, Valor Hospitality Partners
Valor Hospitality
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Real Estate & Investment
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Market Segments
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Chatbots, Robotics & AI
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Tony Romer-Lee
by Tony Romer-Lee
13 January 2026Valor HospitalityChatbots, Robotics & AI
Valor Hospitality
Opinion

Should hoteliers become AI experts?

Artificial intelligence (AI) is on every business leader’s mind at the moment, and this is no different in the hotels and tourism sectors. There is extensive research pointing to the potential productivity, financial, and operational benefits of AI,...

Tom Varsavsky
Tom Varsavsky
Chief Technology Officer, SiteMinder
SiteMinder
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Innovation
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Chatbots, Robotics & AI
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Tom Varsavsky
by Tom Varsavsky
13 January 2026SiteMinderChatbots, Robotics & AI
SiteMinder
Opinion

How hoteliers can capitalise on the potential of AI

Hoteliers are telling us they are surrounded by tech-savvy guests, with many regularly turning to generative AI (GenAI) for recommendations on where to visit, stay, or eat. It can be exciting for travellers to discover hidden gems in cities they wou...

Mike Rogers
Mike Rogers
Chief Data Officer, SiteMinder
SiteMinder
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Innovation
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Chatbots, Robotics & AI
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Mike Rogers
by Mike Rogers
12 January 2026SiteMinderChatbots, Robotics & AI
SiteMinder
When will humanoid robots start cleaning my hotel room?
Opinion

When will humanoid robots start cleaning my hotel room?

In recent years, massive leaps have been made in the development of humanoid robots. The idea of making mechanical humans that can do our chores for us is as old as Talos, the fictional bronze man that was thought up by the ancient Greeks in 300 B.C...

Klaas Koerten
Klaas Koerten
Researcher Robotics, Hotelschool The Hague
Hotelschool The Hague
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Chatbots, Robotics & AI
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Housekeeping
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Klaas Koerten
by Klaas Koerten
8 January 2026Hotelschool The HagueChatbots, Robotics & AI
When will humanoid robots start cleaning my hotel room?
2026 Hospitality Outlook: how AI is reshaping hotel experiences
Opinion

2026 Hospitality Outlook: how AI is reshaping hotel experiences

What will the guest journey look like in 2026 and beyond? As hospitality arrives at yet another critical moment, the 2026 Hospitality Industry Outlook authored by Mews explores how the rise of AI – both generative and agentic – is transforming how h...

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews Systems Ltd
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Property Technology
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Innovation
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Guest Experience
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Tom Brown
by Tom Brown
7 January 2026Mews Systems LtdChatbots, Robotics & AI
2026 Hospitality Outlook: how AI is reshaping hotel experiences
The Impact of AI on Hotel Labor Is All About Continuous Quick Wins
Opinion

The Impact of AI on Hotel Labor Is All About Continuous Quick Wins

Artificial intelligence (AI) has been extolled as a savior for hospitality. It’s a buzzword; every vendor is saying they’re doing it. Despite genuine AI-based functionality development and implementation that’s happening under the hood, most of what...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Lodging Industry
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Chatbots, Robotics & AI
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
6 January 2026Hotel Mogel Consulting LimitedChatbots, Robotics & AI
The Impact of AI on Hotel Labor Is All About Continuous Quick Wins