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Growing Wellness Revenues in Four Quadrants

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

For those with no prior exposure to this rather nebulous term we call 'wellness', in its broadest form it denotes hotel operations purposefully inscribed to make people feel better, either through sound nutritional aids or physically exertive activities (body), or through self-actualization programs aimed at revitalizing one's mental constitution or expanding one's experiential horizons (mind/spirit).

Spa 2.0

By Babs Harrison - Managing director of Phoenix based Babs Harrison and Partners

Word of advice: it will only get worse for those pursuing a rigid spa menu of services and activities. Spa just isn't a universally powerful guest magnet anymore, in part because of the sheer number of spas, in part because a "been there, done that" indifference has spread across many potential guests when they think about a spa vacation.

How Hotels are Putting Their Data into Action

By Jason Q. Freed - Managing Editor at Duetto

Hoteliers are still in the infancy stages of using the troves of available data to better serve guests and value rooms properly, according to Balaji Krishnamurthy, Chief Strategy Officer with Sabre.Sabre, with nearly 40,000 hotels using some combination of its CRS, PMS or booking engine, offers an interesting perspective on how hotels can collect, analyze and make decisions on the guest and transaction data available today.