All Latest News - middle-east
Page 1 of 741

Food for thought: When distributors replace brands, a battle for customer ownership and more

By Martin Soler - Partner at Soler & Associates

There are a couple of big changes coming to the hotel distribution space and hotel tech industry. AI will affect many of them, I think we're coming to an end of what is humanly possible to do in terms of connecting dots with the huge amounts of data we have.

The Essence of Service Communications

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

A recent stay at the Four Seasons Hotel Ritz Lisbon provided a demonstration of excellence in this regard. Combining both in-person as well as written communications, the staff demonstrated a warm rapport with me as a guest over the course of my four-night stay, with the most memorable aspects being:Know thy name.

Your Brand Is Defined By The Sum Of All Your Customer Interactions

By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Many people don't understand the difference between customer experience and customer service, but does it really matter. That said, experience, when it comes to business, is the entire experience. While it includes customer service, which is a big part of the overall experience, it is also how your offerings are packaged, your advertising and marketing messages, and more.