MICE demand across Asia Pacific is shifting—and fast. While corporate meetings still lead, new industries and segments are emerging with strong momentum, including a +380% surge in Urban Infrastructure meetings. This quarterly report is perfect for hotel sales, revenue, and commercial teams looking to capture share and drive RevPAR.
MICE demand across the Middle East is shifting—and fast. While corporate meetings still lead, new industries and segments are emerging with strong momentum, including a +145% surge in Retail/Online Retailers meetings. This quarterly report is perfect for hotel sales, revenue, and commercial teams looking to capture share and drive RevPAR.
The first quarter of 2025 offered a nuanced picture for the global hospitality industry. Analysis reveals continued growth in global guest satisfaction, measured by the Global Review Index™ (GRI). Indeed, satisfaction levels briefly surpassed the 2019 benchmark of 86.4% in June of 2024. Despite a typical seasonal dip in January, strong performance, particularly in March, pushed the Q1 2025 GRI to 86.7%—the highest in four years. However, this positive achievement contrasts with near-stagnant growth in review volume and significant regional variations. This analysis explores the crucial Guest Experience Trends Q1 2025, dissecting the data driving performance.
Influence Society, the creative agency at the crossroads of design, hospitality, and innovation, has opened a new office in Paris to support its continued growth across Europe. Located along the Seine at 28 Cours Albert 1er in the 8th Arrondissement—just steps from Avenue Montaigne—the new office will serve as a central hub for deeper collaboration with hotel brands that value high-touch digital experiences.
Duetto, a leading provider of revenue management software for the hospitality industry, today announced the acquisition of HotStats, a global leader in financial benchmarking for hotels. The acquisition accelerates Duetto’s ambition to become the definitive revenue and profit operating system for the hotel industry, equipping hoteliers worldwide with a differentiated view of both their top-line revenue and operating performance across rooms, food & beverage, and ancillary services.
Hotel bookings for the 2025 Easter holiday have risen by 16.8% compared to the same period last year, shows new data from SiteMinder, the world’s leading hotel distribution and revenue platform. The data, comparing bookings at the same properties across nine markets 30 days before Easter in both 2024 and 2025, reveals not only stronger demand but travellers securing their accommodation earlier and increasingly looking beyond their home countries.
According to BCD Travel’s Cities & Trends 2025 Europe Report, Germany remains the most visited country in the region by BCD clients’ European business travelers. The intercontinental list is led by the United States. The report is based on BCD flight and car rental data from 2024 in a range of European markets.1
According to BCD Travel’s Cities & Trends 2025 Asia Pacific report, Singapore, Tokyo and Hong Kong are the most visited cities in the region by APAC business travelers. The intercontinental list is led by Frankfurt, London and San Francisco. The report is based on BCD clients’ flight and rail data from 2024 in a range of APAC markets.
Hospitality and tourism are more than just industries, they are the heartbeat of economies, cultures, and human connections worldwide. Every day, millions of hoteliers, restaurateurs, and tourism professionals dedicate themselves to creating unforgettable experiences, driving local economies, and shaping the way people explore the world.
Tripadvisor®, the world's largest travel guidance platform, today released the fourth edition of its Transparency Report, exploring the company's ongoing efforts to ensure its platform remains a trusted source for global travel guidance.
Cvent announced that MICE sourcing volume through its online channels set new record highs in 2024, surpassing pre-pandemic numbers for the first time. Last year, $16.5 billion (£13.1 billion) of MICE business volume was sourced through the Cvent Supplier Network, one of the world’s largest MICE hotel and venue sourcing marketplaces. $577 million (£456.5 million) in confirmed bookings revenue came via Cvent-owned Venue Directory, a leading platform for sourcing and booking MICE business in the UK and across Europe, exceeding previous pre-pandemic records by 75%.
The second edition of the FCM Corporate Travel Summit, powered by the Global Business Travel Association (GBTA), concluded successfully at the iconic Leela Palace in Bengaluru.
BCD Travel’s Cities & Trends U.S. ranking highlights the top cities, states, routes, and booking habits of the year from BCD client’s U.S. business travelers. The findings based on BCD flight and car rental data from 2024 shows business hotspots and reveals growing markets and traveler behavior insights.
Radisson Hotel Group (RHG), a globally recognized leader in the hospitality industry, has signed a landmark agreement with RobosizeME to automate critical operational areas, including call center management, distribution, finance, guest services, and review management. This collaboration underscores the Group’s commitment to leveraging cutting-edge technology to enhance efficiency and guest satisfaction while maintaining their high standard of service excellence.
Virtuoso®, the leading global network specialising in luxury and experiential travel, accepted over 30 travel agency members since January 2024, highlighting the network’s ongoing commitment to strategically expanding its global footprint. Virtuoso’s Asia regions led the way by welcoming 10 new agency members, including seven in Greater China alone. This growth reflects the region’s substantial influence in luxury travel. In 2024, Virtuoso installed a dedicated team for North & Southeast Asia in addition to its established team within Greater China, allowing the network to better serve the varying needs of agencies, partners and travellers.
Cendyn, a global integrated hotel technology and services company, and Amadeus, a leading travel intelligence and technology provider for the travel industry, today released metrics from the companies’ Hospitality Group and Business Performance Index (the “Index”). The 4Q2024 Index shows an overall health metric of 108.2 percent year-over-year (YOY), showing the highest overall index rating in four quarters. Top overall health index markets include:
SuitePad is refining its focus on large hotels and chains, restructuring its teams to accelerate international growth and deepen global partnerships. With 80% of new business already coming from hotel chains and a 20% increase in team size over the past six months, SuitePad is strengthening its market position. Profitable since mid-2024, the company’s financial success is fueling further expansion and reinforcing its global presence.
Cendyn, a global integrated hotel technology and services company, and ConferenceDirect, a full-service global meetings solution company, announced the results of their annual report, 2025 State of the Meetings Industry. The collaboration, paired with Knowland by Cendyn data, reveals insights to help industry professionals understand what meeting planners and event managers expect and will prioritize in 2025. The collaboration reveals insights to help industry professionals understand what meeting planners and event managers expect and will prioritize in 2025.
A new report by SiteMinder, the world’s leading hotel distribution and revenue platform, reveals that hotel websites outperformed all other booking sources in driving revenue per booking in 2024, by as much as 60%.
Knowland by Cendyn released December monthly data findings to help hoteliers gain insight into the top locations selected by today’s meeting planners. The company announced St. Louis, Mo./Ill. ranked first in the top 25 markets with year-over-year (YoY) growth at 125.8 percent. Nashville came in second with growth at 28 percent. However, the bigger story is Louisville, Ky., which led in secondary markets with 135.6 percent YoY growth and topped the secondary market list for the eighth time in 2024. This data is sourced from Knowland by Cendyn, designed to help hoteliers protect and grow their revenue base.