From the latest World Panel as part of the Thematic campaign with Revinate where I posed the question about what will be the most valuable metric for quantifying a hotel’s growth beyond RevPAR, there were some very interesting answers that deserve some unpacking.
In this conversation with Jason Pirock, Head of Marketing at Springboard Hospitality, a premier third-party hotel management company, we discuss how properties and hotel brands can use a customer data platform (CDP) to increase conversions within the guest booking journey.
We hear the word ‘personalization’ being thrown around a lot in hospitality these days. And rightfully so, as there’s a ton that hotels can and should be doing to enhance the guest experience. What I caution from the start, though, is that this is an arms race; if every hospitality brand is gunning for improved market share or ADR growth by ramping up their personalization, then you can’t rest on your laurels.
What’s the keystone system that a hotel should build its tech ecosystem around? Up until now, the answer to this question was always the property management system (PMS). Without properly administered rooms inventory, you have nothing. That’s your core, and the rest can be plugged in or swapped out (albeit painstakingly) as integrations to the PMS would allow.
At HITEC 2024, Terence Ronson sat down with Wietse Bijzeit, Vice President, Global Solutions Architect at Shiji Group. They discussed the impact of AI on the hospitality industry, data privacy challenges, and the future of technology in hotels. Here are the highlights from their conversation.
At HITEC 2024, Simone Puorto interviewed Michael Toedt, CEO and Founder of dailypoint, to discuss the company's evolution, the current state of AI in the hospitality industry, and the critical importance of having a central strategy for guest data.
At HITEC 2024, Simone Puorto interviewed Brian Batts, Vice President of Global Partnerships at Revinate. They discussed Revinate's approach to improving guest experiences and driving direct bookings through effective data integration and partnerships.
At HITEC 2024, Simone Puorto interviewed Niki Stone-Johnson, Chief Product Officer at Otelier. They discussed Otelier's innovative solutions in hospitality technology, focusing on business intelligence, budgeting, forecasting, and back-office automation. This conversation is part of our HITEC 2024 series, offering insights from industry leaders.
At HITEC 2024, Simone Puorto had a conversation with Sankar Narayan, CEO of SiteMinder. They discussed SiteMinder's evolution from a channel management provider to a broader smart platform integrating distribution, intelligence, and execution for hoteliers. This interview is part of our HITEC 2024 series, showcasing insights from leaders in hospitality technology.
At HITEC 2024, Simone Puorto sat down with Tina Markowitz, Vice President of Global Strategy at Cendyn. They discussed the company’s comprehensive approach to hospitality technology, the impact of recent acquisitions, and the evolving role of data and AI in the industry. This interview is part of our HITEC 2024 series, offering insights from leading voices in hospitality tech.
At HITEC 2024, Simone Puorto interviewed Klaus Kohlmayr, Chief Evangelist and Development Officer at IDeaS. They delved into the evolving landscape of revenue management, the shift to cloud-based solutions, and the transformative role of AI in the hospitality industry. This interview is part of our HITEC 2024 series, providing insights from top industry leaders.
At HITEC 2024, Simone Puorto interviewed Roland Smith, Hospitality Industry Leader at SALTO Systems. They discussed the latest advancements in access control technology, the role of biometrics, and the impact of AI in the hospitality industry. This interview is part of our HITEC 2024 series, bringing you key insights from industry leaders.
At HITEC 2024, Simone Puorto sat down with Tim Hansen, Vice President of Sales Hotels & Resorts at Agilysys. They discussed the latest trends in hospitality technology, the importance of guest choice, and the future direction of property management systems. This interview is part of our HITEC 2024 series, bringing you key insights from industry leaders.
At HITEC 2024, Simone Puorto had an insightful conversation with Joe Youssef, Executive Vice President of Commercial for North America at Amadeus. They discussed the evolving role of technology in hospitality, the impact of data on decision-making, and the future trends shaping the industry. This interview is part of our HITEC 2024 series, bringing you key insights from leading industry experts.
During HITEC 2024, Simone Puorto sat down with Dave Collier, Chief Revenue Manager at Lighthouse, to discuss the company's recent rebranding, their focus on data and business intelligence, and the transformative potential of AI in the hospitality industry. This interview is part of our HITEC 2024 series, highlighting key insights from industry leaders.
During HITEC 2024, Hospitality Net's Terence Ronson interviewed Ian Millar, Senior Lecturer of Information Technology at EHL Hospitality Business School. Millar shared his insights on the state of hospitality education, the integration of technology in the industry, and the challenges and opportunities faced by educational institutions. This interview is part of our HITEC 2024 series, where industry leaders provide their perspectives on the future of hospitality technology.
During HITEC 2024, Hospitality Net's Simone Puorto sat down with Ira Vouk, a multifaceted leader in the hospitality industry, to discuss the transformative potential of artificial intelligence (AI) in hospitality. Vouk, an educator, consultant, author, and tech entrepreneur, shared her insights on AI's evolving role and its future implications for the industry. This interview is part of our HITEC 2024 series, where industry leaders share their predictions for the future of hospitality technology.
During HITEC 2024, Hospitality Net's Simone Puorto had an insightful conversation with James Bishop, Vice President of Ecosystem and Strategic Partnerships at SiteMinder. This interview is part of our HITEC 2024 series, where industry leaders share their expertise and vision for the future of hospitality technology. Bishop delves into the integration of smart platforms in hotel operations and the importance of breaking down silos to enhance guest experiences.
In a recent one-on-one interview recorded during the HITEC 2024 event in Charlotte, Hospitality Net's Simone Puorto sat down with Daniel E. Craig, Founder of Reknown Marketing. This interview is part of our HITEC 2024 series, where we have engaged with a diverse array of speakers, exhibitors, and visitors to provide in-depth insights into the industry's latest trends and innovations. Craig shared his perspectives on the evolving role of artificial intelligence (AI) in the hospitality industry and what the future holds for AI integration.
In a recent one-on-one interview recorded during the HITEC 2024 event in Charlotte, Hospitality Net's Simone Puorto sat down with Alberto Santana, Chief Revenue Officer at Alliants. This interview is part of our HITEC 2024 series, where we have engaged with a diverse array of speakers, exhibitors, and visitors to provide in-depth insights into the industry's latest trends and innovations. Santana shared his insights into how Alliants is revolutionizing guest engagement and enhancing the guest journey through innovative technology solutions.