Opinion Articles

AI Max, Ads in AI Overviews and the End of the Hyperlink Economy: Hotel Marketing in the Post-Search Age

For thirty years, the web has been a system of exits, a labyrinth of blue underlined doors pointing outward, each page no more than a step toward another place. With the global launch of AI Max for Search and, more generally, “Ads in AI Overviews” (awaiting a shorter name or acronym… AIO, maybe?), Google will likely invert this very ontology. The centrifugal logic of hyperlinks will collapse into a centripetal mechanism, where answers no longer reside elsewhere but are generated, framed, and monetized in place, with no escape. This is not a cosmetic refresh or one of those algorithmic oscillations that SEOs obsessively chart. It is a tectonic rupture, a rewriting of the rules that sustained the entire economy of discovery. The line between information and promotion, between organic and paid, between presence and intrusion, dissolves. For the hotel sector, which has always fought for visibility on the precarious margins of the SERP, this is nothing less than the advent of a new era, the one I have long described as the “post-search” world.

Decoding AI’s Impact on the Changing Guest Journey

The traditional guest journey, a straightforward path from dreaming and discovery to conversion and experience, is being fundamentally reshaped by AI. Large Language Models (LLMs) are creating a new, non-linear journeys by delivering multimodal, personalized, and conversational experiences right from the discovery phase. This shift is happening quickly, with the 'hockey-stick' growth in traffic driven by LLMs showing that AI is set to become a major force in driving web traffic.

From Service to Experience: How Hospitality Brands Can Win in 2025

In the world of hospitality, offering “great service” used to be enough. Guests wanted clean rooms, friendly staff, and maybe a complimentary breakfast. Fast forward to 2025, and the game has changed. Today’s travelers aren’t just looking for a place to stay—they’re searching for experiences that make them feel seen, valued, and inspired.

Pacific Island Property Evolution with OUTRIGGER Fiji Beach Resort

The very best of resort hospitality has always involved strong storytelling wherein guests are invited to participate in experiences they wouldn’t be able to enjoy quite the same way anywhere else. While this may be obvious, in practice the development and maintenance of the programming that underpins this sense of place requires a ton of work and a passion for continuous property evolution.

The Art of Personalization

In today’s rapidly evolving meetings and events landscape, personalization has emerged as a critical element in ensuring successful, impactful gatherings. No longer is it enough to offer a one-size-fits-all approach – clients and attendees now expect tailored experiences that reflect their specific needs, preferences, and goals. Hotels and meeting planners must work collaboratively to curate events that go beyond logistics, fostering deeper engagement and delivering lasting impressions. From integrating advanced technology to refining service touchpoints, personalization in events is redefining how meetings are designed and executed.

How Hotels Can Win in the AI-Powered Discovery Era: SEO, Reviews & Authenticity

Reviews may serve as the new “trust badge” distinguishing genuine guest experiences from SEO-driven marketing noise. AI-powered hotel discovery is reshaping the way travelers search, evaluate, and ultimately book accommodations. Due to generative AI and large language models (LLMs) drawing from multiple data sources, guest reviews have emerged as the most reliable source of truth. They are not just influencing human decision-making but actively shaping what AI presents to potential travelers. Hotels that master the art of review-driven content, reputation management, and SEO optimization will secure long-term visibility in the age of AI-powered hotel discovery.

Reimagining the Guest Experience in 2025: Why AI Alone Isn’t the Answer

Travel brands are racing to meet the new demands of digital-native travelers. From AI-powered personalization to seamless guest journeys, everyone claims to be reimagining the guest experience. However, the lived reality for many travelers tells a different story: disconnected systems, impersonal service, and frustrating support during critical moments.

The Pizza Anxiety of Gen Z and the Future of Humanless Hospitality

I hate to generalize about generations (yup, pun intended!), yet it is difficult to ignore that a crack has opened within the old catechism of hospitality, that choreography of handshakes and ritualized greetings passed from Jedi to padawan as if it carried the weight of eternal midichlorian truth (sorry, I spent the weekend in Disneyland Paris with my son, so my cultural references are slightly skewed), but which today feels less like continuity than the fading echo of a ritual whose spell has been (partially) broken.

As Colossus Falls, So Falls the Brand

For centuries, Colossus has embodied the fragility of empires erected upon symbols, those immense figures that appear eternal until a single fracture reveals their emptiness. Nero’s bronze giant once loomed beside the Flavian Amphitheater, so imposing that its shadow gave the building its very name, the Colosseum. In time, the statue was dismantled, its metal melted, its memory fading into whispers. The prophecy that tied its fall to the fall of Rome became less prediction than retrospective allegory, a myth read backwards onto ruins. The statue was gone, the empire decayed, and people saw in one absence the mirror of the other (and sorry for the history lesson but My “Roman Empire” is THE ACTUAL Roman Empire…).