SiteMinder report reveals major shift in how travellers are researching their 2026 hotel stays

Online travel agencies (OTAs) have overtaken search engines as travellers' primary starting point for hotel discovery, according to SiteMinder's Changing Traveller Report 2026, released today. Twenty-six percent of travellers surveyed will now begin their hotel research on an OTA, up from 18% last year, while those who will start with a search engine have fallen to 21% from 36%.Word-of-mouth recommendations from friends and family have doubled from 7% to 14%, familiar hotel brands have grown from 3% to 7%, while AI use as a discovery starting point has reached 4%, up from 1% last year — rising higher among Gen Zs and Millennials.The hotel discovery landscape is more dynamic than it's ever been before. Not only is the starting point of research diversifying, but travellers are moving more seamlessly between channels, often using several simultaneously to build confidence in their choices. This non-linear journey has become the natural rhythm of modern travel planning. Trent Innes, Chief Growth Officer at SiteMinderWhile AI remains an emerging channel for initial hotel discovery, the technology is set to rapidly transform the broader booking journey. Eighty percent of travellers now want AI-powered capabilities, with price monitoring and alerts (44%) leading their wishlist, according to SiteMinder.The report, the world's largest consumer research on accommodation, surveyed 12,000 travellers across 14 countries including Australia, China, France, India, Spain, Thailand, the UK and the US.It also revealed that:

MICE Benchmark 2025: From Speed to Loyalty

The 2026 Playbook for Winning Meeting & Event BookingsBetween March 2023 and June 2025, we analysed over 50,000 direct online bookings across independent hotels, chains, meeting venues and conference centres in Western Europe. The results show just how quickly the world of meetings & events is evolving — and which factors really make the difference.