Titus has more than 15 years of unparalleled industry knowledge and experience, having held various front-of-house, back-of-house and managerial positions. After graduating from Eastern Illinois University, Titus began her hospitality career at the Hard Rock Hotel Universal Orlando where she worked her way up the ranks from a front desk agent to assistant guest services manager. Longing to be back in the Windy City, Sarah took her talents to Hard Rock Hotel Chicago, where she later expanded her portfolio by working with brands including Marriott, Hilton and Preferred Hotel Group before joining the Hyatt family. Just prior to her role in Memphis, she was the hotel manager of the Chicago Athletic Association Hotel, where she played an integral role in leading the hotel to maintain a 90% Overall Guest Satisfaction score for four consecutive years. In her newly expanded role, Titus is managing the opening logistics for Caption by Hyatt Beale Street Memphis, and ultimately will bring a focus on guest satisfaction, handle daily operations, staff development, budgeting and financial planning, and increasing sales and revenue for both properties.