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Appointment

Hardy Mattox has been appointed as general manager for the Florida markets of Orlando and Jacksonville at Marriott ExecuStay®

Marriott ExecuStay®, a leader in temporary housing, corporate housing and furnished apartments, is pleased to announce that Hardy Mattox has been named general manager for the Florida markets of Orlando and Jacksonville. ExecuStay apartments in this area are managed by Mainsail Housing, the sole operator of ExecuStay franchises in Florida. In his role as general manager, Mattox will be responsible for setting the strategic direction for the Orlando and Jacksonville markets, along with sales management and operations. Mattox has nearly 15 years of hospitality experience, including five years with Marriott ExecuStay where he served as vice president of operations for the Florida territories. Mattox has nine years of experience with Temporary Corporate Housing where he served, most recently, as general manager. Mattox is a graduate of the University of Central Florida in Orlando.

Marriott ExecuStay®
Orlando, Florida, United States
Appointment

Michael Shindler has been appointed as Executive Vice President of Hotels and Casinos at Hard Rock International

As Executive Vice President, Shindler will oversee the global development function for hotel and casinos, as well as the strategic and day-to-day management of the existing assets within the brand's current licensed and franchised portfolio and any new assets derived from the growth of the portfolio. Joining Hard Rock in mid-February, Shindler has been the president and CEO of Four Corners Advisors, Inc., a Chicago-based hotel consulting and advisory firm. Shindler brings almost 25 years of senior experience in the hospitality industry, including positions as Chair of the Board of Directors of Hyatt Gaming Management; Vice President, Development and Asset Management of Las Vegas Sands, Inc.; Senior Vice President, Development for Global Hyatt Corporation; Vice President of Development of RockResorts International, LLC; and Vice President of Development, Americas, for Mandarin Oriental Hotel Group. Before his foray into the hospitality industry, Shindler began his career as an Associate, then a Partner in the Chicago, Illinois, law firm now known as Katten Muchin Rosenman LLP.

Hard Rock International
Orlando, Florida, United States
External Article Markets & Performance

Orlando hotels endure worst year in decades | orlandosentinel.com

Orlando's hotel industry ended 2009 with another bad month in a string of bad months — and, by many measures, its worst year on record. Hotels in the Orlando area were little more than 60 percent full on average in December. That was down just 2 percent from the same month a year ago, but hoteliers also continued slashing prices, cutting the average daily room rate 10.9 percent to $86.69, according to data released Thursday by Smith Travel Research

orlandosentinel.com
Orlando, Florida, United States
Appointment

Louis Martorano has been appointed as Executive Chef at Hilton Orlando

Chef Martorano brings with him more than 20 years of experience, having served as a chef in California, Tennessee, Maryland, and Florida. Prior to his arrival at the Hilton Orlando, Martorano was executive chef of the National Pastime at the Gaylord National Hotel & Resort located in National Harbor, Md. In this role, Martorano was responsible for the hotel’s second grand opening, as well as the management of all departmental functions and 41 culinary staff members, including three sous chefs. Previously, Martorano worked for 11 years at the Boca Raton Resort and Club as chef of the Mizner Center and later of the Lucca Restaurant.

Hilton Orlando
Orlando, Florida, United States
Appointment

Johann Krieger has been appointed as Senior Vice President and General Manager of the Gaylord Palms at The Gaylord Palms

Johann began his Gaylord career in 2001 as director of front services for Gaylord Palms. During his eight years with Gaylord, he has led bell services, CID, valet, concierge, and celebrity services where he developed a deep understanding of operations from all levels. He has become a pillar of support for the Gaylord Palms property. In 2005, Johann was promoted to director of rooms and further grew his expertise before moving to his current role as VP and hotel manager. “Johann has been a critical part of the success the Palms has achieved over the years, and we are excited that he will be stepping into this leadership role at the property,” said Kloeppel. “He is part of the heart and soul of the Palms and we are confident his team will continue to benefit from his deep understanding of Gaylord operations, unique service perspective, customer engagement, and dedication to our culture and family of STAR employees.”

Ryman Hospitality
Orlando, Florida, United States
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Supplier News Technology

Nickelodeon Family Suites Hires EzRMS

Orlando's entertainment destination, Nickelodeon Family Suites, is the latest resort to feature the EzRMS™ Product Suite and all of its Revenue Management capabilities. The 777-room, 24-acre property in the heart of Orlando's tourism district, known as 'Nick Hotel', has selected EasyRMS as its systems provider for all Revenue Management services after a lengthy RFP process in the beginning of 2009.

Orlando, United States
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External Article Sales & Marketing

#1 Orlando Hotel Reveals the Secret to 100% Guest Satisfaction

Radisson Orlando Lake Buena Vista FL - While today everyone focuses on hotel room rates, a recent study says guest satisfaction plays major role in the decision to book a hotel or not. Guests will return and stay with their favorite hotels regardless of the room rates. According to a recent study by Harvard business publishing, 65% of customers are looking for "knowledgeable employees", which most defined as able to "answer my questions without putting them on hold, searching for someone, or transferring them." 62% said "being treated like a valued customer" and 54% said "demonstrates desire to meet their needs."

bignews.biz
Orlando, Florida, United States
Supplier News Technology

Onity’s OS200 In-room Safes to Secure Guest Valuables at Four Rosen Hotel Properties in Orlando Area

Onity announced today the installation of 1,000 OS200 electronic in-room safes is currently underway at four Rosen Hotels and Resorts in the Orlando area, including the Quality Inn Plaza, the Quality Inn International, the Rodeway Inn International, and the Comfort Inn Lake Buena Vista. The installation will take place over several months and is expected to be complete by mid-summer.

Orlando, Florida, United States
Appointment

R. Michael King has been named General Manager at Waldorf Astoria Orlando

Hilton Hotels has named veteran hotelier R. Michael King as general manager of its soon-to-open Waldorf Astoria Orlando. King, who spent the past 20 years of his 25-year career with Ritz-Carlton Hotel Co., was most recently general manager of the Ritz-Carlton Denver. His is a graduate of Kennesaw State University in Georgia and is a member of a variety of trade organizations, including the Confrérie de la Chaîne des Rôtisseurs. The hotel will be the first to bear the Waldorf Astoria name outside New York City, where the hotel is a landmark. The new 497-room hotel, which will be paired with a 1,000-room Hilton Hotel, represents an expansion of Hilton’s luxury-lodging portfolio

Waldorf Astoria Orlando
Orlando, Florida, United States
External Article Sales & Marketing

FL Hotels fight economy’s pull | ocala.com

Few businesses know the yearlong rollercoaster ride better than the hotel industry in Central Florida. It’s a seasonal phenomenon that leaves many hotel and motel operators fluctuating between nail-biting slow periods and fast-paced weeks with rooms booked to capacity.Kyle Tyler, assistant general manager for Quality Inn Ocala Hotel & Conference Center, said it depends on what time of year you’re talking about. “When the racing was going on and HITS horse show, we were completely filled up. A couple times, we were at 100 percent,” said Tyler. “The summer is the slow time. Once the Gator games start up, it’s pretty good. One of the teams that played against the Gators, last year, came here. We just finished the busy time of the year.”

ocala.com
Orlando, Florida, United States
External Article Finance

Time shares access new lines of credit | orlandosentinel.com

The nation's time-share industry is starting to find ways around the credit freeze that has cut off its growth for more than the past six months. Two major time-share companies based in Orlando, the nation's time-share capital, recently managed to convert some of their customers' mortgages into cash. It's a hopeful sign for a struggling industry that is largely based in Central Florida, which generates 10 percent of all U.S. time-share sales. Marriott International said it recently sold about a quarter-billion dollars' worth of time-share notes, while Wyndham Worldwide said earlier this week it had just completed a deal for $46 million worth of time-share securities.

orlandosentinel.com
Orlando, Florida, United States