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Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D. Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, those investments are paying off in the form of strong satisfaction scores for quality of the guest room and staff service.

OUTRIGGER Adds Kaua‘i Beach Resort to Portfolio

OUTRIGGER Resorts & Hotels is pleased to announce the completion of a significant milestone in its commitment to its home market of Hawai'i with the addition of Kaua'i Beach Resort & Spa. Located in the picturesque town of Līhu'e on the enchanting 'Garden Island' of Kaua'i, the resort is spread across 25 lush acres of beachfront property and showcases 350 well-appointed guestrooms that offer breathtaking ocean views. The acquisition marks a pivotal step in OUTRIGGER's expansion strategy and strengthens its presence on the four largest Hawaiian Islands.

Elizabeth Mullins has been appointed as Managing Director at The Fifth Avenue Hotel

The Fifth Avenue Hotel is delighted to announce the appointment of Elizabeth Mullins as Managing Director for the hotel, and Chief Operating Officer of Flâneur Hospitality. Bringing over three decades of experience in the luxury hospitality sector, Elizabeth is a respected leader who will oversee all hotel operations, as well as leadership of Flâneur Hospitality.

Hilton Supports Maui Wildfire Relief Efforts with Nearly $500,000 Contributed to Local Organizations

The wildfires raging through Maui have been nothing short of devastating, destroying more than 2,500 acres of land and claiming the lives of more than 100 residents. While nothing can take away the pain the people of Maui are experiencing, Hilton, which has operated in Hawaii for more than 60 years, has been doing its part to help by contributing nearly $500,000 to local relief efforts, in addition to providing emergency housing and critical supplies to the community.

Steven Dougherty has been appointed as Director of Food & Beverage at Cabot Citrus Farms

Dougherty joins Cabot as the Director of Food and Beverage with over 10 years of hospitality experience, most recently at Room 11 Hospitality Group as Corporate General Manager and Wine Director for Box House Events and MADRE, which earned a Michelin Plate Award just one year after opening. He spent his early career at Hermann J Wiemer Vineyard and later served as an assistant winemaker at Cornell University. Dougherty will execute food and beverage concepts, build menus, and ensure exceptional hospitality, service and dining experiences for Cabot guests. From a cocktail program that will pay homage to the classics while incorporating innovative flair, to a wine list that will feature the great regions of the world and the roads less traveled, there will be something for every occasion. A golf aficionado, Dougherty was a collegiate golfer and enjoys spending time on the links when not creating new drinks and dishes.

Esther Ha has been appointed as Executive Chef at Cabot Citrus Farms

Ha brings years of experience working in internationally acclaimed restaurants across the globe, including Café Boulud in New York City, Restaurant Den in Tokyo, and Restaurant Ester in Sydney. Most recently, she served as Executive Chef at Momofuku Ko, a two Michelin star restaurant guided by the Japanese kaiseki tradition in New York City. As Executive Chef at Cabot, Ha will create food and beverage dining concepts and oversee menus for all Cabot properties. Her responsibilities also include building the food sourcing strategy, hiring and training culinary staff, and working with each property to ensure the strategic vision of Cabot is executed to the highest standards. Ha was named Rising Star Chef 2023 from StarChefs and awarded Steelite's Art of Plating Award 2023 for New York City. Outside of her culinary expertise, Ha is an avid golfer who played competitively in high school and college.

Harbor Country Chamber to Snip Ribbon at The Neighborhood Hotel in New Buffalo, Michigan

New Buffalo, MI Neighborhood Hotels will swing open the doors to their new location, Neighborhood Hotel New Buffalo amidst the charming bustle of the downtown at 18 W Merchant Street. The public is invited to tour the newly remodeled inn at their Open House on Tuesday, September 19th from 5:00 pm – 6:00 pm (EDT). The Harbor Country Chamber of Commerce will perform a ribbon-cutting ceremony at 5:00 pm. Visitors can enjoy complimentary nibbles and beverages as they tour the accommodations.

Sonesta Opens a New Capitol Hill Hotel in the Heart of Washington, DC

Sonesta International Hotels Corporation (Sonesta) announced today the opening of The Royal Sonesta Washington, DC Capitol Hill, the newest addition to The Royal Sonesta portfolio. The first new luxury hotel to open on Capitol Hill since 1984, The Royal Sonesta Washington, DC Capitol Hill introduces an elevated hospitality experience with a modern, high-touch approach to service.

Ashley James has been named Culinary Director at Dorchester Collection’s The Beverly Hills Hotel

Chef Ashley James has been appointed culinary director of Dorchester Collection's The Beverly Hills Hotel - overseeing the entire culinary operation including all restaurants, banquets, and in-room dining. Chef Ashley James joins the hotel with a wealth of experience, with more than 30 years cooking in prestigious kitchens throughout the world - most recently, he was managing director of Culinary at Di Bruno Bros in Philadelphia and previously spent 18 years with the Four Seasons brand.

Matthew Slater has been appointed as General Manager at TownePlace Suites by Marriott Denver West/Federal Center

Spire Hospitality, a nationally recognized third-party hotel management company, has appointed Matthew Slater as the new general manager of TownePlace Suites by Marriott Denver West/Federal Center in Golden, CO. The 106-room property will benefit from Slater's quarter-century of leadership experience in the hospitality sector, including management roles at hotels and country clubs.

Lukus Grace has been appointed as Managing Director at The Cooper

The Cooper, one of the newest additions to BHC's portfolio, will open in 2025 as downtown Charleston's only luxury waterfront hotel. Overseeing the property in the role of Managing Director is Lukus Grace, who joins the BHC team from his most recent role as the General Manager of Atlanta's Thompson Buckhead. Grace brings with him a vast range of experience from the most luxurious global hospitality brands, including Capella, St. Regis and Hotel Bel-Air, part of the prestigious the Dorchester Collection. Grace is well-equipped to undertake this significant opening for downtown Charleston, having overseen all opening operations for Thompson Buckhead in 2021.