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Hotel Yearbook Article

AI Agents in Hospitality: Driving Innovation, Well-Being, and Personalization

In practice, this can look like using AI to optimize processes such as dynamic pricing or demand forecasting, but not to eliminate staff roles, says EHL Professor and tech expert Ian Millar . ... For hotels, it means transforming operations – from smarter demand forecasting to hyper-personalized guest experiences – unlocking new levels of efficiency and loyalty.

Mark Owens of Colliers International on Structuring Hotel Growth in Today’s Market

He frames the current lodging landscape as a story of shifting demand patterns, changing capital conditions, and an ongoing push to create experiences that feel differentiated, not standardised. ... ) 12:45 Outlook for 2026: why "experiential" demand keeps accelerating 14:38 Where growth is happening: destination led assets and secondary markets 16:10 Who is travelling now: mix shifts, performance

Oracle and TikTok: A Marriage That Changes the Guest Equation

is traveling, not just where Aligning messaging and offers to emotional drivers such as wellness, escape, family, or experience-seeking In this model, hotels are no longer late-stage respondents to demand ... Trend velocity, sentiment momentum, and content resonance could inform: Demand forecasting Experience design Revenue strategy Even capital investment decisions This is a shift from reactive optimization

Commercial Agility: The Only Sustainable Advantage in Volatile Markets

Predictable demand curves. Linear growth assumptions. Leaders were rewarded for precision, not flexibility. Then the world changed. Demand now shifts faster than forecasts can keep up. ... Agile leaders ask: “What demand strengthens us if it stays—and doesn’t hurt us if it disappears?”

Hotel Yearbook Article

Not another one

AI is already better than humans at demand forecasting, price-elasticity modelling, inventory optimisation, channel mix optimisation, macro pattern detection (of things like events, weather, competitor ... Humans are still needed in the loop for context interpretation, narrative construction to explain demand forecasts to stakeholders, cross-functional commercial strategy, which requires reconciling conflicting

Hotel AI Deployment Planning from the Framework of a Switchboard Operator

AI voice assistants to replace interactive voice recordings (IVR) Review sentiment analysis and conversational surveys Dynamic pricing, dynamic availability and prearrival upselling Rate planning, demand ... forecasting and market intelligence Adaptative marketing and communications content Real-time service recommendations based on guest profile data Staff scheduling, team learning and upskilling Preventative

ALL Accor unveils the 8 trends set to redefine experiential travel in 2026

ALL Accor (Accor's booking platform and loyalty programme) has partnered with global trend forecasting agency Globetrender to unveil the findings of its latest report on experiential travel in 2026. ... In a world shaped by performance, screens and constant demands, travellers are seeking spaces where they can truly let go - not through stillness, but through play, surprise and sensory stimulation.