How hotel businesses can avoid “Toggle Tax”
Access Hospitality data shows hotel staff waste 322 hours annually switching between an average of 5.2 systems, with 47% of hotels using 2-4 systems.
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Smarter decisions, faster: Mews launches Business Intelligence for hotels
The native BI tool delivers AI-powered insights and custom dashboards directly within Mews' platform, helping early customer Adara Hotel achieve 20% higher suite occupancy.
From Tech Stack to Human Value Stack™
Framework argues hotels must strategically redesign roles around human-AI collaboration, focusing staff on emotional intelligence and judgment while machines handle routine operations.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
The New Economics of Visibility
Research shows 81% of travelers trust media outlets more than other channels, yet hotel executives still prioritize paid search despite the AI-driven shift in discovery.
By Nick Slavin, CEO and Co-Founder, Curacity
Hospitality management graduate student shapes technology practices at Cafe Laura
Graduate student at Penn State's Cafe Laura optimizes Bear Robotics Servi robot operations while learning AI-driven revenue management strategies.
Amadeus Travel Dreams 2026: How AI, mental wellbeing, and sustainability are redefining travel value
Amadeus research reveals travelers prioritize mental health benefits, with 74% wanting personalized experiences and willingness to pay 11.7% premium for sustainability.
Expedia Group Reveals ‘The AI Trust Gap’: Travelers Embrace AI for Planning but Rely on Trusted Brands to Book
Survey of 5,700+ travelers shows 53% use AI for trip suggestions but 68% prefer trusted brands for actual booking.
A CX Lesson from Spider-Man
Research shows 79% of customers value personalization and 63% will pay more for it, but companies must use AI-powered data responsibly to avoid the "creepiness factor."
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
SiteMinder Opens Hotel Distribution to the AI Era
SiteMinder expands Demand Plus and Channels Plus to connect 53,000 hotels with AI platforms like ChatGPT, partnering with DirectBooker as inaugural AI demand partner.
U.S. Travel Demand Accelerates and Spending Hits Record Highs, According to Latest MMGY Research
Survey of 4,500+ Americans shows household travel spending projected at record $5,704 annually, with 50% now using AI tools for trip planning.
Who Owns Travel in 2046? Artificial Intelligence, Trust and Power Redraw the Map
The 2026 Leadership Exchange at ITB Berlin explored how AI will redistribute power in travel by 2046, with trust becoming fragmented and some destinations restricting access.
Otel AI raises €2m to scale AI co-worker platform for hotels, bringing total funding to €2.8m within six months of launch
Dublin-based startup has secured backing from Playfair and Nebular, with former Accor CTO Floor Bleeker joining as advisor.
Study Shows Maestro PMS is Delivering What Hoteliers Need and Guests Expect
Study shows 88% of hotels plan increased tech investment in 2026, with AI, mobile functionality, and system integration as top priorities.
AI in Hotel Accounting: Separating Table Stakes from the Next Wave
The article separates proven AI capabilities like AP automation from emerging tools like natural-language queries, helping finance teams evaluate vendor claims.
By Chip Fritsch, Chief Operating Officer, HIA
The rise of "bleisure" travel and what it means for your hotel website
The article provides strategies for hotels to capture the growing bleisure market through website optimization, flexible amenities, and AI-driven personalization.
By Paige Lopez, Content marketer, Lighthouse
Hospitality tech drew over $1 billion in the last year, with PMS and AI-led platforms capturing biggest share
Seven PMS companies captured $408M of the total, with Mews leading at $300M as investors back platforms that centralize hotel operations and data.
WIL 2026 Insights: What AI Cannot Lead – Human-Centered Leadership
EHL event brought together students and executives to explore which leadership qualities must remain human as AI advances in hospitality.
By Dr. Sowon Kim, Associate Professor, EHL
The Selective [Human Service] Hotel: Reframing Hospitality in the Age of Artificial Intelligence
Academic framework proposes concentrating human staff in high-value moments while AI handles routine tasks, challenging the assumption that more human interaction equals better service.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
AI Will Not Save Your Hotel, But It Will Decide What Hospitality Means Next
The author argues AI will force hotels to rethink hospitality fundamentals, moving from reactive service to anticipatory experiences that feel effortless.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
10 Tactical Suggestions to Conquer AI for Hotel Operations!
The article provides 10 actionable steps for hotels to implement AI, from voice automation and back-office workflows to AI visibility optimization and dynamic pricing engines.
By Sloan Dean, CEO Emeritus, Not Done with Sloan Dean