Mews raises the bar at ITB Berlin with high-performance hospitality and agentic AI innovation
The company will debut AI-powered rooming lists at ITB following a $300 million funding round and acquisition of housekeeping platform Flexkeeping.
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Emerging Travel Group Reports Record Revenue with RateHawk’s Expansion and Agentic AI Integration
ETG's flagship RateHawk platform drove 40% booking growth, reaching 110,000+ partners while integrating AI tools for customer support and operations.
Helping or hindering? AI and technological advances in the hospitality sector
The article argues that AI should enhance rather than replace human judgment in hospitality, emphasizing the industry's opportunity to offer authentic connection in an increasingly automated world.
By Cassie Davison, Founder, Kith & Kin Hospitality
Hotels Enter the Ask and Book Era as AI Reshapes Discovery, Distribution, and Operations, According to NYU SPS and BCG
NYU and BCG study reveals 37% of travelers use AI for trip planning while hotels face 65% staffing shortages and 11.2% labor cost increases in North America.
Agentic Hotel Bookings: What Are We Actually Talking About Here?
The author defines three distinct models of AI booking – assisted, mediated, and executed – each requiring different technical infrastructure and commercial frameworks.
By Ira Vouk, Hospitality Tech and AI Consultant, Hospitality 2.0 Consulting
Fries with that? Ordering from AI linked to selecting more indulgent foods
Penn State study of 400+ participants found AI voice ordering increased indulgent food choices by 40% compared to human interaction due to mental fatigue.
Kinetic Solutions Group Introduces VIVI, an AI Platform Built Exclusively by and for the Hospitality Industry
VIVI combines conversational AI with predictive analytics to automate guest services, manage multilingual communications, and unify hotel operations in a single interface.
US Hotels Post First RevPAR Growth in 10 Months
January 2026 marked the first US hotel RevPAR growth in 10 months, driven by specific events in Minneapolis and Miami rather than broad recovery.
AI is now how travellers find hotels. Hotelworld AI launches World's Best at AI Index, the study shows who's winning and who's invisible in the Age of AI
Study of 2.36M data points reveals only one-sixth of 810,000 global hotel properties appear in AI search results, with Holiday Inn Express leading rankings.
By Geri Cupi, CEO, HotelWorld AI
Guest Experience in the Era of Intelligent Interactions
Orascom Hotels launched Genie, an AI-powered app that replaces menu-driven hotel services with conversational interactions, learning guest preferences and extending beyond property walls to destination recommendations.
By Sanjay Sharma, Chief Technology Officer, Orascom Hotels Management
Four key insights from the FHS World Advisory Board
Middle East leads globally with $183 ARR while the industry shifts toward institutional investors and AI integration reaching 89% adoption by next year.
Beaumier Hotels Selects Canary Technologies to Power Its Digital Guest Experience
The luxury hotel collection will implement Canary's mobile check-in, AI messaging, and upselling tools across 10 boutique properties in Europe.
FLYR Hospitality Now Available on Shiji Daylight PMS
The integration allows hotel groups using Daylight PMS to automate pricing and forecasting through FLYR's AI platform without switching systems.
Omni Hotels & Resorts Modernizes Guest Engagement with Canary Technologies
Omni will deploy AI messaging and digital compendium technology across 50+ properties to automate guest communication in 100+ languages.
Trust and the real drivers of hotel tech decisions
In a market flooded with promises, awards and endless vendor emails, one signal still cuts through the noise: what other hoteliers actually say.
Recast: How technology is transforming hotel data security | with Matthijs Welle
Guest data is your hotel’s most valuable asset — and today’s attackers know it. That’s why this week on Hotel Moment, we revisit a conversation with Bryson Koehler, CEO of Revinate, and Matthijs Welle, CEO of Mews, to explain why data security is even more relevant in 2026.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Why Scoring Hotel Image Quality Matters More Than Ever
Visual content has become one of the most decisive factors in hotel distribution. Long before a traveler compares prices or reads reviews, they form an impression based on images. Photos communicate trust, set expectations, and strongly influence whether a property is shortlisted or ignored.
Latest WTTC research shows that at least £14 billion would be lost from the UK economy if daily visitor taxes are introduced
Study of 2,502 travelers shows 29% of international visitors and 39% of UK residents would avoid destinations with visitor taxes.
How Agentic AI Is Driving the Property Operating System in Hotels
The article explains how hotels are moving from fragmented tech stacks to AI-coordinated systems that make cross-platform decisions in real-time.
AWH Partners Acquires All-Suite Hotel Trio in Sonoma County
AWH Partners announced today the acquisition of the Hotel Trio Healdsburg, a 122-key, all-suite hotel in the heart of Sonoma wine country. Since opening in 2018, the soft-branded Residence Inn has distinguished itself as the only Marriott-branded property in northern Sonoma and the second largest hotel in Healdsburg, one of the region's most sought-after leisure destinations.