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Will guests trust AI with their travel plans?

In this episode of Hotel Moment, Karen Stephens , Chief Marketing Officer at Revinate, sits down with Aaron Miller , VP of CRM at Highgate, to explore how hospitality brands can embrace AI without losing ... Tune in to hear why the hotels that win in the AI era won’t just automate faster, they’ll use AI to create smarter, more personalized guest experiences that still feel human.

The Hotels That Win the Next Five Years Will Not Have the Most AI. They Will Have the Clearest Signal.

The hospitality AI skill gap is real, but it is being mischaracterized in almost every industry conversation I read. It is consistently framed as a front-line problem. ... The future competitive advantage in hospitality will not belong to the hotel with the most AI tools.

The Convergence of Hospitality, AI, and Robotics - Part Two: Continuing the Conversation

Susan Graves In the near term, AI won’t erase hospitality jobs; it will erase hospitality job descriptions. Every role gets a digital co‑worker. ... Most AI adoption in hospitality has been concentrated in room revenue management, which is important but increasingly insufficient.

Luxury Hospitality Veteran Jeremy McCarthy Launches ‘Leisure Alchemy’ — A New Intelligence Platform for the Leisure Economy

Jeremy McCarthy, a recognized pioneer in luxury hospitality and wellness, today announced the launch of Leisure Alchemy , a new digital media platform and weekly briefing designed specifically for the ... Leisure Alchemy strives to be the intelligence layer for the leisure, wellness and hospitality leaders building that future."

Magnifica Humanitas — Impact Analysis on Humanity and the Hospitality Industry

For hospitality, this raises direct questions: When hotels deploy AI-driven check-in kiosks, robotic room service, or automated housekeeping systems, are these tools genuinely liberating workers into higher-value ... The encyclical's concern about the disappearance of the desire to ask questions when AI provides instant answers is particularly relevant in hospitality training, where the cultivation of attentiveness

Sirma Showcases Connected AI for Real Hospitality Operations at HITEC 2026, San Antonio

Sirma Group Holding (Sirma) , a European technology group specializing in enterprise digital transformation and AI, will bring its hospitality expertise and enterprise AI vision to HITEC 2026 in San Antonio ... , where the company will engage hotel leaders in conversations around the future of operational intelligence, connected ecosystems, and real-world AI adoption in hospitality.

Eight Questions Every Hotel Leader Should Ask an AI Vendor — Before Signing Anything

A vendor who struggles with these questions in a sales meeting will struggle more in production. — AI in Hospitality Lexicon, Pertlink 2026 The Eight Questions 1. ... What does the approval workflow look like before AI output reaches a guest? Human-in-the-Loop is one of the most important principles in responsible hospitality AI.

Hotel design and technology are inseparable

Hospitality has a habit of falling in love with shiny things. Self-service kiosks. QR codes. AI concierges. Automated everything. But technology for technology’s sake rarely works. ... Technology with purpose Sometimes the best hospitality technology is invisible in the hospitality space. Guests simply experience smoother stays, better service, and fewer frustrations.