Most hoteliers use AI daily, but guest experience still needs a human touch
Mews survey of 500+ global properties finds AI now involved in 11 of 19 common hotel tasks, yet 59% of hoteliers want check-in to remain human-led.
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RobosizeME Introduces VIP Guest Recognition Automation for Hotels Using OPERA Cloud
RobosizeME's new VIP Guest Recognition Suite integrates with OPERA Cloud via OHIP to automate identification, classification, and service instructions for high-value guests across hotel departments.
From Spa to Biohacking: The Rise of Data-Driven Wellness Hotels
As wellness travelers arrive with real-time biometric data on their wrists, hotels are exploring Wellness OS platforms, persistent guest health profiles, and sensor-equipped rooms to deliver measurable, personalized outcomes.
By Clara Samaha, Graduate Student, HFTP
How to prepare for hospitality’s AI future: Inside NAVIGATE 2026
A recap of Revinate's NAVIGATE 2026 conference in Phoenix, covering AI adoption strategies, the importance of clean guest data, and new product developments including automated call scoring.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
The Solo Trip Is Getting a Group Chat: Why Gen Z Backpackers Are Turning Hostels Into Social Itineraries
Mad Monkey Hostels reports solo travelers increasingly seek built-in social opportunities, with industry data showing a 200% rise in searches for group tours among solo travelers.
The hotelier’s reality: from beating eggs to buzzing passion
Hoteliers from Cromlix Hotel, House of Gods, and Crieff Hydro share how they balance technology adoption with human connection to create memorable guest experiences.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Hospitality in Healthcare: How to Improve Patient Experience
The article draws on hospitality principles including service training, physical design, staff wellbeing, and standardization to show how healthcare providers can measurably improve patient outcomes and satisfaction.
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL
Uncorked and Elevated: How Hotels Are Redefining Wine & Food in 2026
Hotels in 2026 are transforming wine programs into immersive, story-driven experiences, with real examples from Four Seasons, Kimpton, and Virgin Hotels showcasing sommelier-led tastings, regional terroir pairings, and tech-enhanced service.
By Nasir Zahir
Traditional Luxury Is Dead but Never the Tradition of Luxury
The author argues luxury hotels must prioritize experiential offerings over traditional grandeur while maintaining core service excellence as competition intensifies.
By Adam Mogelonsky and Larry Mogelonsky
Fandom Travel: Travel Trend Shaped by Passion and Experience Led Tourism
HBX Group's 2026 report identifies fandom tourism as a major trend driving hotel demand through concerts, TV shows, and cultural events that create booking spikes.
By Javier Cabrerizo, Chief Strategy, AI & Transformation Officer, HBX Group
The Invisible Operating System of Hospitality
The piece argues that AI-driven guest interactions make accurate, governed content across all digital channels more operationally critical than traditional hotel systems.
Properties in Diverse Hospitality Segments Achieve Measurable Business Gains Deploying Agilysys Technology Solutions
Customer case studies from Inspire 2026 conference show properties achieving 50% maintenance efficiency gains, 25% faster kiosk transactions, and record booking revenue.
Whitepaper: Rewriting the rules of direct booking with AI
The whitepaper explores how hotels can use AI to compete with OTAs, featuring insights from Langham Hospitality Group and practical strategies for revenue growth.
A Simple Checklist to Make Your Hotel Website AI-Friendly
Hotels must optimize websites with specific, text-based content that AI can extract and understand, moving beyond keyword-focused SEO to factual information architecture.
By Vikram Singh, Global Hotel Commercial Leader, Vikram Singh
Choice Hotels Built AI for the Owner. Who Is Building It for the Guest?
The author critiques Choice Hotels' six AI tools for prioritizing owner ROI over guest experience, arguing that technology should enhance human moments that create loyalty.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
How to Prepare for Failure
Companies should train frontline staff, monitor complaint patterns, and create consistent recovery processes to transform service failures into trust-building opportunities.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Balancing Pressure and Possibility: The New Playbook for Hotel F&B
Hotel F&B operations face margin pressure from food inflation and labor costs while guest expectations rise, but new technology and data-driven strategies offer opportunities for profitable differentiation.
By Guy Reinbold, Corporate Director of Food and Beverage, Meyer Jabara
How to Choose Eco-Certified Hotels When Traveling
The guide explains how to identify genuinely sustainable hotels beyond marketing claims by checking recognized certifications, reading operational details, and reviewing guest experiences.
The Total Revenue Ecosystem: Why "How Do We Sell More Rooms?" is the Wrong Question in 2026
The article argues hotels should focus on maximizing total guest value across all services, not just room revenue, potentially generating 50% more revenue from existing guests.
By Julia Krebs, Senior Lecturer and Hospitality Consultant, Les Roches-Marbella
TrustYou Presents Excellence Award to Electra Hotel Athens at HSMAI Europe Commercial Strategy Forum
The Athens hotel achieved a 93.4/100 TrustYou Score based on 1,175 reviews across 50+ platforms, ranking first in the Greek capital.