Simone Puorto, Head of Innovation at Hospitality Net, Talks AI on the Resilient Tourism Podcast
Puorto discusses AI as a new interface replacing traditional software navigation and explores how human presence may become a luxury differentiator.
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Loyalty — Gone in 60 Seconds
Argues that guest loyalty is determined in the first 60 seconds of arrival through human connection, not technology or loyalty programs.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
What 158 TripAdvisor Reviews Reveal About The Neighborhood Hotel Grand Beach, Michigan
ECG's analysis of all 158 TripAdvisor reviews shows The Neighborhood Hotel Grand Beach maintains 4.9/5 stars with guests praising its hybrid apartment-hotel format in a wooded Lake Michigan setting.
What 82 TripAdvisor Reviews Reveal About The Neighborhood Hotel Lincoln Park
ECG's analysis of 82 TripAdvisor reviews shows The Neighborhood Hotel Lincoln Park maintains a 4.8 rating with 87% five-star reviews over three years.
Sri Panwa Phuket Introduces Mobile-First Guest Engagement With Canary Technologies
Sri Panwa Phuket deploys Canary's platform for AI-powered communication and seamless arrivals at the top-ranked luxury resort in Thailand.
Global Hotel Alliance Research Reveals Loyalty Programmes Drive Hotel Choice as Demand for Transformative Travel Rises
Survey of 9,000 travelers shows 87% prefer hotels with global loyalty programs, with generosity valued over novelty and 71% wanting lifestyle benefits beyond core rewards.
Instagram is Driving Demand. Now it's Time to Drive Direct Bookings
The article provides five strategies to convert Instagram interest into direct bookings, emphasizing the need to treat Instagram as part of the booking system rather than standalone marketing.
By Alexandra Duque, Junior Digital Marketing Account Executive, GuestCentric Systems
TRIBE Launches Global Vinyl Club
Accor's TRIBE Hotels partners with Record Store Day to install vinyl listening stations across properties, with an exclusive 1,000-copy LP release in 2026.
From Tech Stack to Human Value Stack™
Framework argues hotels must strategically redesign roles around human-AI collaboration, focusing staff on emotional intelligence and judgment while machines handle routine operations.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
GCSTIMES PLA Key Cards: Spin the Palette, and Blue Takes the Lead
GCSTIMES introduces PLA key cards made from plant-derived materials that can be industrially composted while offering high-definition printing capabilities.
Hospitality management graduate student shapes technology practices at Cafe Laura
Graduate student at Penn State's Cafe Laura optimizes Bear Robotics Servi robot operations while learning AI-driven revenue management strategies.
HCN Releases Whitepaper: ‘Unlocking the Power of Tablet-based Advertising in Hotels’
HCN's whitepaper details how hotels can monetize guestroom tablets through programmatic advertising, targeting high-value guests with 90%+ engagement rates and $7.50 CPMs.
Amadeus Travel Dreams 2026: How AI, mental wellbeing, and sustainability are redefining travel value
Amadeus research reveals travelers prioritize mental health benefits, with 74% wanting personalized experiences and willingness to pay 11.7% premium for sustainability.
A CX Lesson from Spider-Man
Research shows 79% of customers value personalization and 63% will pay more for it, but companies must use AI-powered data responsibly to avoid the "creepiness factor."
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Marc & Rose Hospitality partners with IRIS to grow F&B revenue and reduce labour demand with mobile ordering
Marc Rose Hospitality achieved 15% F&B revenue growth at two resorts using IRIS mobile ordering, now expanding to three more properties.
Agilysys and FreedomPay Extend Partnership to Support Open Commerce for Hospitality
The expanded partnership supports flexible payment integration across hospitality environments while avoiding vendor lock-in.
When the Property Outlasts Its Leaders
Long-tenured staff accumulate invaluable guest insights, but hotel structures fail to capture this intelligence for operational decisions.
By Hideki Hayashi, Founder, Pulse Hospitality Group
Study Shows Maestro PMS is Delivering What Hoteliers Need and Guests Expect
Study shows 88% of hotels plan increased tech investment in 2026, with AI, mobile functionality, and system integration as top priorities.
Hospitality tech drew over $1 billion in the last year, with PMS and AI-led platforms capturing biggest share
Seven PMS companies captured $408M of the total, with Mews leading at $300M as investors back platforms that centralize hotel operations and data.
The Selective [Human Service] Hotel: Reframing Hospitality in the Age of Artificial Intelligence
Academic framework proposes concentrating human staff in high-value moments while AI handles routine tasks, challenging the assumption that more human interaction equals better service.
By Terence Ronson, Founder & Managing Director, Pertlink Limited